Web Hooks are an easy and convenient way to receive events from a Crisp website. There are two ways to setup Web Hooks: from your website settings (private use) or from your Crisp plugin (public integrations receiving Web Hooks from multiple websites).
Website Hooks are configured in the website settings, and are typically used for private automation, eg. automate a task with Zapier. Plugin Hooks come as an alternative to the RTM API to receive RTM events, on behalf of multiple websites subscribed to your plugin. Most of the time you will use the Plugin Hooks.
Note that if you are building an integration, you may also receive RTM events from the RTM API over WebSocket. However, we recommend you to use Web Hooks for most use cases.