Latest Platform Changes

The Crisp Platform is updated every day with improvements and new features. This page is a ledger of all notable changes that occurred over time, and which may impact your integrations.

Note that breaking changes appear in red. We are committed in avoiding the introduction of such changes, knowing the negative impact that they can have on your integrations.

If you would like to monitor those changes, an RSS feed is available at: https://docs.crisp.chat/changes.rss

November 2026
  • REST API

    A new inbox setting has been added to disable link previews in messages: link_previews. Check out the reference for this route.

  • REST API

    New chatbox settings have been added to control operator avatars beside messages and in the chatbox header, and whether online or away status is shown: operator_avatar, header_avatars, header_operators and availability_status. Check out the reference for this route.

October 2026
  • REST API

    All remaining legacy Helpdesk article, category and section routes have been permanently removed from the REST API. If you still use those legacy routes, please upgrade to the newer Helpdesk Tree routes.

  • REST API

    Legacy Helpdesk routes for creating, updating, deleting and publishing articles, categories and sections have been permanently removed from the REST API. Legacy article alternate routes and existence checks have also been removed. If you use those legacy routes, please upgrade to the newer Helpdesk Tree routes.

September 2026
  • REST API

    All legacy Helpdesk article, category and section routes have been deprecated. Those routes have been replaced in the reference by the new tree-based routes. If you use those legacy routes, please upgrade to the newer Helpdesk Tree routes.

  • REST API

    New REST API routes have been added to manage Helpdesk content as a tree of folders and articles. Check out those new routes.