Latest Platform Changes

The Crisp Platform is updated every day with improvements and new features. This page is a ledger of all notable changes that occured over time, and which may impact your integrations.

Note that breaking changes appear in red. We are committed in avoiding the introduction of such changes, knowing the negative impact that they can have on your integrations.

If you would like to monitor those changes, an RSS feed is available at: https://docs.crisp.chat/changes.rss

October 2023
  • RTM API

    Whenever a topic is generated from conversation messages, an event is sent on the RTM API as session:sync:topic. Check out the reference for this event.

August 2023
  • Other

    WhatsApp Business Platform Cloud API documentation has been added. These routes allow you to send WhatsApp message templates directly from your Crisp Inbox.

July 2023
  • REST API

    Helpdesk REST API routes have been made available to plugin tiers. You can now build integrations on the top of the Crisp Helpdesk.