Crisp services may connect to your website and domains to fetch some data for chat purposes. For example, if you or a visitor sends a link to your website via the chat, Crisp services access your website to generate a preview for the link that was sent.

In some cases, you may need to whitelist or serve a different version of your website for non-brower user agents. For instance, if you are using Distil Networks bot protection you may need to whitelist our user agents.

Main User Agents

Those user agents are used for certain Crisp features to work properly. If your website servers block requests from those user agents, some Crisp features might break. Please whitelist them if this happens.

Other User Agents

Those user agents most often do not need to be whitelisted, as they are only used for technical reasons, or internal purposes. However, we provide a full list, as some use cases may require whitelisting them as well.