Hugo is Crisp's AI-powered customer service agent that can autonomously handle conversations, answer questions, and perform actions on behalf of your team.
Hugo integrates directly into your Crisp inbox and can be extended with custom tools and data sources using the Model Context Protocol (MCP). This allows Hugo to access your internal systems, databases, CRMs, and custom business logic.
This section provides guides on how to extend Hugo's capabilities by connecting your own services.