Platform Changes In 2022

November 2022
  • Web Hooks

    Web Hooks are now available for plugin developers, through the Crisp Marketplace. They can be used aside from the WebSocket RTM API, to receive RTM events on an HTTP endpoint. Check out the updated Web Hooks reference.

September 2022
  • REST API

    It is now possible to send carousel messages, using the carousel type. Carousels can be used to showcase eg. products. Check out the updated route to send a message.

July 2022
  • REST API

    New REST API routes have been added to manage the verification status of a user in a conversation. Check out those new routes.

  • RTM API

    Whenever a message gets removed, an event is sent on the RTM API as message:removed. Check out the reference for this event.

  • REST API

    A new REST API route has been added to remove a previously-sent message. Check out this new route.

April 2022
  • RTM API

    The RTM API URL at wss://app.relay.crisp.chat/ is being phased out. You must replace it with a dynamic URL acquired from the REST API via the Get Connect Endpoints route.

  • REST API

    New REST API routes have been added to acquire connection endpoints, such as the RTM API endpoint. Those endpoints are set per-user, and might vary over time. Connection endpoints can be retrieved for plugins.

  • RTM API

    Support for the EIO protocol version 4 has been added, which means that Socket.IO clients version 3 (and higher) can now connect to the RTM API. The previous EIO protocol version 3 is still supported.

  • RTM API

    Conversation subject changes are now sent over the RTM API with session:set_subject. Check out the reference for this event.