Whenever a topic is generated from conversation messages, an event is sent on the RTM API as session:sync:topic. Check out the reference for this event.

WhatsApp Business Platform Cloud API documentation has been added. These routes allow you to send WhatsApp message templates directly from your Crisp Inbox.

Helpdesk REST API routes have been made available to plugin tiers. You can now build integrations on the top of the Crisp Helpdesk.

A new REST API route has been added to list all files shared in a conversation. Check out this new route.

File upload URLs can now be requested with an ownership tag, using the new resource property. This allows plugins to consume a per-website file upload quota instead of their global plugin quota. Check out the updated route to request a file upload URL.