Platform Changes In 2023

October 2023
  • RTM API

    Whenever a topic is generated from conversation messages, an event is sent on the RTM API as session:sync:topic. Check out the reference for this event.

August 2023
  • Other

    WhatsApp Business Platform Cloud API documentation has been added. These routes allow you to send WhatsApp message templates directly from your Crisp Inbox.

July 2023
  • REST API

    Helpdesk REST API routes have been made available to plugin tiers. You can now build integrations on the top of the Crisp Helpdesk.

January 2023
  • REST API

    A new REST API route has been added to list all files shared in a conversation. Check out this new route.

  • REST API

    File upload URLs can now be requested with an ownership tag, using the new resource property. This allows plugins to consume a per-website file upload quota instead of their global plugin quota. Check out the updated route to request a file upload URL.