Latest Platform Changes

The Crisp Platform is updated every day with improvements and new features. This page is a ledger of all notable changes that occurred over time, and which may impact your integrations.

Note that breaking changes appear in red. We are committed in avoiding the introduction of such changes, knowing the negative impact that they can have on your integrations.

If you would like to monitor those changes, an RSS feed is available at: https://docs.crisp.chat/changes.rss

March 2025
  • RTM API

    Whenever a conversation is marked as unread, an event is sent on the RTM API as message:acknowledge:unread:send. Check out the reference for this event.

  • REST API

    A new REST API route has been added to mark a conversation as unread. Check out this new route.

January 2025
  • RTM API

    Whenever an error occurs on a session, such as attempting to set an invalid email address, an event is sent on the RTM API as session:error. Check out the reference for this event.

  • RTM API

    Whenever a message delivery is ignored, such as ignored email deliveries, an event is sent on the RTM API as message:acknowledge:ignored. Check out the reference for this event.