Latest Platform Changes

The Crisp Platform is updated every day with improvements and new features. This page is a ledger of all notable changes that occurred over time, and which may impact your integrations.

Note that breaking changes appear in red. We are committed in avoiding the introduction of such changes, knowing the negative impact that they can have on your integrations.

If you would like to monitor those changes, an RSS feed is available at: https://docs.crisp.chat/changes.rss

August 2025
  • RTM API

    Whenever an identity verification is requested for a conversation, an event is sent on the RTM API as identity:verify:request. Check out the reference for this event.

July 2025
  • RTM API

    Whenever a conversation is marked as verified, a new list of past and current verifications is sent in the the RTM API event session:update_verify. Check out the reference for this event.

  • REST API

    A new REST API route has been added to request an identity verification for a conversation. Check out this new route.

March 2025
  • RTM API

    Whenever a conversation is marked as unread, an event is sent on the RTM API as message:acknowledge:unread:send. Check out the reference for this event.

  • REST API

    A new REST API route has been added to mark a conversation as unread. Check out this new route.