Latest Platform Changes

The Crisp Platform is updated every day with improvements and new features. This page is a ledger of all notable changes that occurred over time, and which may impact your integrations.

Note that breaking changes appear in red. We are committed in avoiding the introduction of such changes, knowing the negative impact that they can have on your integrations.

If you would like to monitor those changes, an RSS feed is available at: https://docs.crisp.chat/changes.rss

October 2024
  • REST API

    All password verify keys submitted in sensitive REST API routes should now be submitted as an authentication challenge object. Previous string-based format is not supported anymore and should be migrated from to a password challenge method.

    This affects the following routes: Delete A Website, Invite A Website Operator and Delete Helpdesk.

  • REST API

    New REST API routes have been added to manage conversation spams. Check out those new routes.

August 2024
  • REST API

    A new REST API route has been added to generate analytics. Check out this new route.

  • REST API

    All legacy analytics routes have been deprecated. Those routes will be permanently removed from the REST API around October 2024. If you use those legacy analytics routes, please upgrade to the newer Generate Analytics route.

July 2024
  • RTM API

    Whenever an inbox is bound or unbound from a conversation, an event is sent on the RTM API as session:set_inbox. Check out the reference for this event.

  • REST API

    A new REST API route has been added to manage the inbox bound to a conversation. Check out this new route.