Crisp Platform - API Reference

API Endpoint
https://api.crisp.chat/v1

The Crisp REST API offers access and control over all Crisp data (conversations, contacts and much more).

πŸ“ Reference revision: 12/08/2020

Prerequisites

In order to access the Crisp API, there are some things you first need to know.

Read the sections below before you start using the Crisp API.

Libraries

Crisp maintains official API wrappers in popular languages.

They are useful if you need to quickly implement common API features in your backend or frontend app.

Authentication

Most API resources are protected with HTTP Basic authentication. You first need to login using your Crisp credentials to generate a permanent token keypair, that allows you to authenticate against the API for all further requests.

Those authentication keys are permanent (they never expire). Though, they get flushed when the account password is changed or if you generate too many of them, for security reasons. You can consider them safe for long-term purposes.

Now that the authentication overview is covered, let’s dive into it.

➑️ 1. Generate Your Authentication Keys

Authentication keys can be generated as explained below:

  1. Go to the Crisp token generation utility and login with a Crisp account

  2. The utility will provide you with 2 keys: identifier and key; keep those keys private!

πŸ”΄ Important: Make sure to generate your token once, and use the same token keys in all your subsequent requests to the API. Do not generate too many tokens, as we may invalidate your older tokens to make room for newer tokens.

➑️ 2. Use Your Authentication Keys

Once you have your private authentication keys, you can use them to authenticate your HTTP requests to the API. You can do so by adding an Authorization header to all your HTTP calls. The Authorization header is formatted as such: Authorization: Basic BASE64(identifier:key) (replace BASE64(identifier:key) with your Base64 string).

Format your authentication string as such: identifier:key and encode it to Base64.

You may use a tool like an online Base64 Encoder to generate your Basic auth string (paste your identifier:key string to the ASCII Plain Text input and get your encoded string in the Base64 input).

To test if subsequent requests are authenticated, try sending a request to Check Session Validity. You will get a 200 OK response if authentication is valid.

If you are authenticating a plugin to the API, include the X-Crisp-Tier header in your HTTP requests, with the value plugin. No need to send it for regular user sessions, as user is the default value.

πŸ”΄ Important: If you login 25 times (or more) since a given token was created, this token will be expired. Crisp allows at any time no more than 25 active tokens for a given account. It expires previous tokens using a sliding window.

Rate Limits

To ensure resiliency against DOS and enforce a fair-use policy, the Crisp API has a multi-level rate-limit (based on client IP and user identifier, if authenticated).

  1. Edge rate limit (a very permissive rate limit on Crisp edge load balancers; you should not hit against this limit very often)

  2. Global rate limit (a permissive, API-wide rate limit that limits the total amount of requests a given IP and user identifier can submit to the API)

  3. Per-route rate limit (a more restrictive, per-route rate limit based on user identifier if authenticated, or client IP)

If your client gets rate-limited, you will start receiving 429 Too Many Requests HTTP errors in response to your requests. This can be global or per-route, based on how you triggered our rate-limiting systems.

Also, be aware that GET and HEAD routes, although rate-limited, are using a cache layer which allows you to hit a route more often that you usually should without triggering the API rate limiting system (once a cached response is served). You can see the cache status of a response via the Bloom-Status HTTP header (possible values: MISS, HIT, DIRECT, OFFLINE). If you’re curious, the cache layer is powered by Bloom, an open-source Crisp project.

πŸ”€ RTM Events

The REST API comes along with a RTM Events API. RTM Events are sent on a WebSocket channel that you can open alongside your REST API channel, which allows you to receive asynchronous replies and events for some of your actions via the REST API.

You may subscribe to events by opening a Socket.IO connection to the WebSocket endpoint: https://app.relay.crisp.chat/

➑️ RTM Authentication

Once the connection is opened, you need both to authenticate and tell the server which events you’re interested in. Send a Socket.IO authentication payload, with eg. the following data:

{
  // Replace 'identifier' + 'key' with relevant values
  // Same credentials are used for REST authentication
  "username": "identifier",
  "password": "key",

  // Leave the routing tag to 'null' (you do not need routing there)
  "routing": null,

  "events": [
    // List of events to subscribe to, eg:
    "message:send",
    "message:received",
    "message:updated"
  ],

  "rooms": [
    // List of rooms (website IDs of yours) to subscribe to, eg:
    "8c842203-7ed8-4e29-a608-7cf78a7d2fcc"
  ]
}

➑️ RTM Namespaces

Available RTM event namespaces are listed below. Make sure to subscribe to the ones you need to receive in the RTM authentication request, otherwise you won’t get them.

Session Events

  • session:update_availability β€” Session availability changed (eg. online to offline)

  • session:update_verify β€” Session verification status changed

  • session:request:initiated β€” Session has been initiated (conversation started)

  • session:set_email β€” Email has been set for session

  • session:set_phone β€” Phone has been set for session

  • session:set_address β€” Address has been set for session

  • session:set_avatar β€” Avatar has been set for session

  • session:set_nickname β€” Nickname has been set for session

  • session:set_data β€” User data has been set for session

  • session:sync:pages β€” A page was just browsed by user on session

  • session:sync:events β€” A live event was just pushed from user on session

  • session:sync:capabilities β€” User device just advertised its capabilities on session (eg. browser support for calls)

  • session:sync:geolocation β€” Current geolocation was just pushed for session

  • session:sync:system β€” Current device system was just pushed for session

  • session:sync:network β€” Current device network was just pushed for session

  • session:sync:timezone β€” Current device timezone was just pushed for session

  • session:sync:locales β€” Current device locales was just pushed for session

  • session:set_state β€” Session state changed (eg. to resolved)

  • session:set_block β€” Session was just blocked or unblocked

  • session:set_segments β€” Session segments have been added

  • session:set_opened β€” Conversation has been opened by an operator (viewed by)

  • session:set_closed β€” Conversation has been closed by a viewing operator

  • session:set_mentions β€” An operator mentioned another operator

  • session:set_routing β€” A routing identifier was set on conversation

  • session:removed β€” Session has been removed

Message Events

  • message:updated β€” Message has been updated

  • message:send β€” Message has been sent (from visitor)

  • message:received β€” Message has been received (from operator)

  • message:compose:send β€” A message is being composed (MagicType from visitor)

  • message:compose:receive β€” A message is being composed (MagicType from operator)

  • message:acknowledge:read:send β€” Messages sent by visitor were read by an operator

  • message:acknowledge:read:received β€” Messages sent by operators were read by visitor

  • message:acknowledge:delivered β€” Visitor client acknowledged delivery of an operator message

  • message:notify:unread:send β€” Messages sent by visitor were not read in due time by an operator

  • message:notify:unread:received β€” Messages sent by operators were not read in due time by visitor

People Events

  • people:profile:created β€” A people profile was created

  • people:profile:updated β€” A people profile was updated

  • people:profile:removed β€” A people profile was removed

  • people:bind:session β€” A people profile was bound to session

  • people:sync:profile β€” A people profile was updated for session

  • people:import:progress β€” People batch import is progressing

  • people:import:done β€” People batch import is done

Campaign Events

  • campaign:progress β€” Campaign sending is progressing (eg. campaign is 10% sent)

  • campaign:dispatched β€” Campaign was dispatched

  • campaign:running β€” Campaign is running, sending is ongoing

Browsing Events

  • browsing:request:initiated β€” MagicBrowse request initiated by visitor browser

  • browsing:request:rejected β€” MagicBrowse request rejected by visitor browser (eg. browser has privacy settings)

Call Events

  • call:request:initiated β€” Call was initiated (accepted by user)

  • call:request:rejected β€” Call was rejected (declined by user)

Status Events

  • status:health:changed β€” Status page health has changed

Website Events

  • website:update_visitors_count β€” Website visitor counter changed (eg. a visitor came online)

  • website:update_operators_availability β€” Website operator availability changed (eg. operator went online)

  • website:users:available β€” Website availability changed (eg. support went offline)

Bucket Events

  • bucket:url:upload:generated β€” An upload URL was generated for a file upload (signed URL, usable once)

  • bucket:url:avatar:generated β€” An upload URL was generated for an avatar upload (signed URL, usable once)

  • bucket:url:website:generated β€” An upload URL was generated for a website upload (signed URL, usable once)

  • bucket:url:campaign:generated β€” An upload URL was generated for a campaign file upload (signed URL, usable once)

  • bucket:url:helpdesk:generated β€” An upload URL was generated for a helpdesk file upload (signed URL, usable once)

  • bucket:url:status:generated β€” An upload URL was generated for a status file upload (signed URL, usable once)

  • bucket:url:processing:generated β€” An upload URL was generated for a processing/import upload (signed URL, usable once)

Media Events

  • media:animation:listed β€” Requested animation/GIF list is being returned

Email Events

  • email:subscribe β€” An user subscribed or unsubscribed to emails

  • email:track:view β€” An user viewed an email

Plugin Events

  • plugin:channel β€” Generic channel for plugins

  • plugin:event β€” Generic event for plugins

  • plugin:settings:saved β€” Plugin settings saved

An example of code implementing RTM Events can be found in our Golang go-crisp-api library events.go file.

🚨 Security Reports

If you find any security hole in the Crisp API, you are more than welcome to report it directly to security@crisp.chat.

⚠️ You must encrypt your email using the following GPG public key: GPG:8AD28DC5.

πŸ‘ After we fix it, we will discuss about any bounty we can give you for the help.

🀝 Disclosures: Hely Shah, John Gracey, Haq Khokhar, Sylvain Kerkour.

Website

Manages Crisp websites.

πŸ’‘ Tip: you can obtain your website_id from your Crisp Dashboard. Go to Settings, then Website Settings, and pick your target website in the list. Then, click on Setup instructions and copy your Website ID.

Website Base

Manages websites.

HEAD https://api.crisp.chat/v1/website?domain=
RequestsCheck If Website Exists
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200404
Headers
Content-Type: application/json
Headers
Content-Type: application/json

Check If Website Exists
HEAD/website{?domain}

Checks if given website exists (by domain).

URI Parameters
HideShow
website_id
string (required) 

The website identifier

domain
string (required) 

The website domain to check against

POST https://api.crisp.chat/v1/website
RequestsCreate Website
  • Authenticated Tiers: user
Headers
Content-Type: application/json
Body
{
  "name": "Acme, Inc.",
  "domain": "acme-inc.com"
}
Responses201423
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "added",
  "data": {
    "website_id": "e2efddb0-d1ce-47fd-99f5-d3a5b69f1def"
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "quota_limit_exceeded",
  "data": {}
}

Create Website
POST/website

Creates a new website.

  • name (string, required) - Website name

  • domain (string, required) - Website domain

GET https://api.crisp.chat/v1/website/website_id
RequestsGet Website Information
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {
    "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
    "name": "Crisp",
    "domain": "crisp.chat",
    "logo": "https://storage.crisp.chat/users/avatar/website/8c842203-7ed8-4e29-a608-7cf78a7d2fcc/b6c2948d-b061-405e-91a9-2fdf855d1cc0.png"
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get A Website
GET/website/{website_id}

Resolves an existing website information.

  • error (boolean)

  • reason (string)

  • data (object)

    • website_id (string) - Website identifier
    • name (string) - Website name
    • domain (string) - Website domain
    • logo (string) - Website custom logo image URL (can be blank)
URI Parameters
HideShow
website_id
string (required) 

The website identifier

DELETE https://api.crisp.chat/v1/website/website_id
RequestsDelete A Website
  • Authenticated Tiers: user
Headers
Content-Type: application/json
Body
{
  "verify": "MySuperSecurePassword"
}
Responses200403403404423
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "deleted",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "password_unverified",
  "data": {}
}

Delete A Website
DELETE/website/{website_id}

Deletes an existing website.

  • verify (string, required) - User password (used to double-authenticate deletion)
URI Parameters
HideShow
website_id
string (required) 

The website identifier

Website Conversations

Manages multiple website conversations.

GET https://api.crisp.chat/v1/website/website_id/conversations/page_number?search_query=&search_type=&search_operator=&include_empty=&filter_unread=&filter_resolved=&filter_not_resolved=&filter_mention=&filter_assigned=&filter_unassigned=&filter_date_start=&filter_date_end=&order_date_created=&order_date_updated=
RequestsList Conversations
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200206400402403404423
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "session_id": "session_aaea8e1d-d6e3-4238-9252-d8c2e5579f5c",
      "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
      "people_id": "0cb89450-34fb-4d51-8905-040c1d14a594",
      "status": 1,
      "state": "unresolved",
      "is_verified": false,
      "is_blocked": false,
      "availability": "offline",
      "active": {
        "now": false
      },
      "last_message": "All right, thanks.",
      "mentions": [],
      "updated_at": 1468401603070,
      "created_at": 1468341857826,
      "unread": {
        "operator": 0,
        "visitor": 1
      },
      "assigned": {
        "user_id": "a4c32c68-be91-4e29-8a05-976e93abbe3f"
      },
      "meta": {
        "nickname": "Dan Boy",
        "email": "dan.boy@acme-inc.com",
        "ip": "104.236.186.68",
        "avatar": null,
        "device": {
          "capabilities": [
            "call"
          ],
          "geolocation": {
            "country": "US",
            "region": "CA",
            "city": "San Francisco",
            "coordinates": {
              "latitude": 37.7749,
              "longitude": -122.4194
            }
          },
          "system": {
            "os": {
              "version": "10.11.5",
              "name": "Mac OS"
            },
            "engine": {
              "name": "WebKit",
              "version": "537.36"
            },
            "browser": {
              "major": "51",
              "version": "51.0.2683.0",
              "name": "Chrome"
            },
            "useragent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2683.0 Safari/537.36"
          },
          "timezone": -120,
          "locales": [
            "en",
            "fr"
          ]
        },
        "segments": [
          "customer",
          "friend"
        ]
      }
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "session_id": "session_aaea8e1d-d6e3-4238-9252-d8c2e5579f5c",
      "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
      "people_id": "0cb89450-34fb-4d51-8905-040c1d14a594",
      "status": 1,
      "state": "unresolved",
      "is_verified": false,
      "is_blocked": false,
      "availability": "offline",
      "active": {
        "now": false
      },
      "last_message": "All right, thanks.",
      "mentions": [],
      "updated_at": 1468401603070,
      "created_at": 1468341857826,
      "unread": {
        "operator": 0,
        "visitor": 1
      },
      "assigned": {
        "user_id": "a4c32c68-be91-4e29-8a05-976e93abbe3f"
      },
      "meta": {
        "nickname": "Dan Boy",
        "email": "dan.boy@acme-inc.com",
        "ip": "104.236.186.68",
        "avatar": null,
        "device": {
          "capabilities": [
            "call"
          ],
          "geolocation": {
            "country": "US",
            "region": "CA",
            "city": "San Francisco",
            "coordinates": {
              "latitude": 37.7749,
              "longitude": -122.4194
            }
          },
          "system": {
            "os": {
              "version": "10.11.5",
              "name": "Mac OS"
            },
            "engine": {
              "name": "WebKit",
              "version": "537.36"
            },
            "browser": {
              "major": "51",
              "version": "51.0.2683.0",
              "name": "Chrome"
            },
            "useragent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2683.0 Safari/537.36"
          },
          "timezone": -120,
          "locales": [
            "en",
            "fr"
          ]
        },
        "segments": [
          "customer",
          "friend"
        ]
      }
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "search_query_too_long",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "quota_limit_exceeded",
  "data": {}
}

List Conversations
GET/website/{website_id}/conversations/{page_number}{?search_query}{&search_type}{&search_operator}{&include_empty}{&filter_unread}{&filter_resolved}{&filter_not_resolved}{&filter_mention}{&filter_assigned}{&filter_unassigned}{&filter_date_start}{&filter_date_end}{&order_date_created}{&order_date_updated}

Lists conversations for website.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • session_id (string) - Session identifier
    • website_id (string) - Website identifier
    • people_id (string) - People identifier
    • state (enum[string]) - Conversation state
      • Members
        • pending
        • unresolved
        • resolved
    • status (enum[number]) - Conversation status (an alias of state; useful for sorting conversations)
      • Members
        • 0 - Numeric code for pending status
        • 1 - Numeric code for unresolved status
        • 2 - Numeric code for resolved status
    • is_verified (boolean) - Whether session is verified or not (user email ownership is authenticated)
    • is_blocked (boolean) - Whether session is blocked or not (block messages from visitor)
    • availability (enum[string]) - Visitor availability
      • Members
        • online
        • offline
    • active (object) - User activity statistics (eg. moved their mouse if reported from the Crisp chatbox)
      • now (boolean) - Whether user is considered active right now or not
      • last (number) - Timestamp at which the user was last active
    • last_message (string) - Last message excerpt
    • mentions (array[string]) - Mentioned user identifiers (from conversation messages)
    • created_at (number) - Conversation creation timestamp
    • updated_at (number) - Conversation update timestamp
    • compose (object) - Compose states
      • operator (object) - Compose state for operator
        • type (enum[string]) - Compose state type
          • Members
            • start
            • stop
        • excerpt (string) - Message excerpt for compose state
        • timestamp (number) - Timestamp for compose state
        • user (object) - Compose user information
          • user_id (string) - Compose user identifier
          • nickname (string) - Compose user nickname
          • avatar (string) - Compose user avatar
      • visitor (object) - Compose state for visitor
        • type (enum[string]) - Compose state type
          • Members
            • start
            • stop
        • excerpt (string) - Message excerpt for compose state
        • timestamp (number) - Timestamp for compose state
    • unread (object) - Unread messages counters
      • operator (number) - Unread messages counter for operator
      • visitor (number) - Unread messages counter for visitor
    • assigned (object) - Assigned operator (if any)
      • user_id (string) - Operator user identifier
    • meta (object) - Meta-data for conversation
      • nickname (string) - Visitor nickname
      • email (string) - Visitor email
      • phone (string) - Visitor phone
      • address (string) - Visitor address
      • ip (string) - Visitor IP address
      • data (object) - Visitor data
      • avatar (string) - Visitor avatar
      • device (object) - Device information
        • capabilities (array[enum[string]]) - Visitor device capabilities
          • Members
            • browsing
            • call
        • geolocation (object) - Geolocation information for visitor device
          • country (string) - Country code
          • region (string) - Region code
          • city (string) - City name
          • coordinates (object) - Location coordinates
            • latitude (number) - Latitude coordinate
            • longitude (number) - Longitude coordinate
        • system (object) - Visitor device system information
          • os (object) - Operating system information
            • version (string) - OS version
            • name (string) - OS name
          • engine (object) - Rendering engine information
            • version (string) - Engine version
            • name (string) - Engine name
          • browser (object) - Browser information
            • major (string) - Browser major version (eg: version 8.1 has a major of 8)
            • version (string) - Browser version
            • name (string) - Browser name
          • useragent (string) - Visitor user agent
        • timezone (number) - Visitor device timezone offset (UTC)
        • locales (array[string]) - Visitor device locales
      • segments (array[string]) - Segments attributed to conversation
URI Parameters
HideShow
website_id
string (required) 

The website identifier

page_number
number (optional) 

Page number for conversations paging

search_query
string (optional) 

Search query in all conversations (text if type is text or segment, filter if type is filter)

search_type
string (optional) 

Search type (either text, segment or filter)

search_operator
string (optional) 

Search operator if search type is filter (or or and respectful to boolean algebra, defaults to and if not set)

include_empty
string (optional) 

Whether to include conversations without any message (1 or 0, defaults to 0)

filter_unread
string (optional) 

Whether to return only conversations with unread messages (1 or 0, defaults to 0)

filter_resolved
string (optional) 

Whether to return only conversations that are resolved (1 or 0, defaults to 0)

filter_not_resolved
string (optional) 

Whether to return only conversations that are not resolved (1 or 0, defaults to 0)

filter_mention
string (optional) 

Whether to return only conversations where user is mentioned (1 or 0, defaults to 0)

filter_assigned
string (optional) 

Whether to return only conversations that are assigned to user identifier

filter_unassigned
string (optional) 

Whether to return only conversations that are not assigned to any user (1 or 0, defaults to 0)

filter_date_start
string (optional) 

When to start relative to conversation creation date (date, ISO 8601)

filter_date_end
string (optional) 

When to end relative to conversation creation date (date, ISO 8601)

order_date_created
string (optional) 

Whether to order conversations by date created instead of default order (1 or 0, defaults to 0)

order_date_updated
string (optional) 

Whether to order conversations by date updated instead of default order (1 or 0, defaults to 0)

GET https://api.crisp.chat/v1/website/website_id/conversations/meta/segments/page_number
RequestsList Conversation Segments
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200206403404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "segment": "customer",
      "count": 214
    },
    {
      "segment": "bug",
      "count": 41
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "segment": "customer",
      "count": 214
    },
    {
      "segment": "bug",
      "count": 41
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

List Conversation Segments In Meta
GET/website/{website_id}/conversations/meta/segments/{page_number}

Lists conversation segments in meta for website.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • segment (string) - Segment value
    • count (number) - Number of occurences of this segment
URI Parameters
HideShow
website_id
string (required) 

The website identifier

page_number
number (optional) 

The page number (paging in segment list)

Website Conversation

Manages a single website conversation.

POST https://api.crisp.chat/v1/website/website_id/conversation
RequestsCreate A New Conversation
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses201403404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "added",
  "data": {
    "session_id": "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881"
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Create A New Conversation
POST/website/{website_id}/conversation

Creates a new conversation.

  • error (boolean)

  • reason (string)

  • data (object)

    • session_id (string) - Created conversation session identifier
URI Parameters
HideShow
website_id
string (required) 

The website identifier

HEAD https://api.crisp.chat/v1/website/website_id/conversation/session_id
RequestsCheck If Conversation Exists
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404
Headers
Content-Type: application/json
Headers
Content-Type: application/json
Headers
Content-Type: application/json

Check If Conversation Exists
HEAD/website/{website_id}/conversation/{session_id}

Checks if given conversation session identifier exists.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id
RequestsGet A Conversation
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {
    "session_id": "session_aaea8e1d-d6e3-4238-9252-d8c2e5579f5c",
    "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
    "people_id": "0cb89450-34fb-4d51-8905-040c1d14a594",
    "status": 1,
    "state": "unresolved",
    "is_verified": false,
    "is_blocked": false,
    "availability": "offline",
    "active": {
      "now": false
    },
    "last_message": "All right, thanks.",
    "mentions": [],
    "updated_at": 1468401603070,
    "created_at": 1468341857826,
    "unread": {
      "operator": 0,
      "visitor": 1
    },
    "assigned": {
      "user_id": "a4c32c68-be91-4e29-8a05-976e93abbe3f"
    },
    "meta": {
      "nickname": "Dan Boy",
      "email": "dan.boy@acme-inc.com",
      "ip": "104.236.186.68",
      "avatar": null,
      "device": {
        "capabilities": [
          "call"
        ],
        "geolocation": {
          "country": "US",
          "region": "CA",
          "city": "San Francisco",
          "coordinates": {
            "latitude": 37.7749,
            "longitude": -122.4194
          }
        },
        "system": {
          "os": {
            "version": "10.11.5",
            "name": "Mac OS"
          },
          "engine": {
            "name": "WebKit",
            "version": "537.36"
          },
          "browser": {
            "major": "51",
            "version": "51.0.2683.0",
            "name": "Chrome"
          },
          "useragent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2683.0 Safari/537.36"
        },
        "timezone": -120,
        "locales": [
          "en",
          "fr"
        ]
      },
      "segments": [
        "customer",
        "friend"
      ]
    }
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get A Conversation
GET/website/{website_id}/conversation/{session_id}

Resolves conversation information.

  • error (boolean)

  • reason (string)

  • data (object)

    • session_id (string) - Session identifier
    • website_id (string) - Website identifier
    • people_id (string) - People identifier
    • state (enum[string]) - Conversation state
      • Members
        • pending
        • unresolved
        • resolved
    • status (enum[number]) - Conversation status (an alias of state; useful for sorting conversations)
      • Members
        • 0 - Numeric code for pending status
        • 1 - Numeric code for unresolved status
        • 2 - Numeric code for resolved status
    • is_verified (boolean) - Whether session is verified or not (user email ownership is authenticated)
    • is_blocked (boolean) - Whether session is blocked or not (block messages from visitor)
    • availability (enum[string]) - Visitor availability
      • Members
        • online
        • offline
    • active (object) - User activity statistics (eg. moved their mouse if reported from the Crisp chatbox)
      • now (boolean) - Whether user is considered active right now or not
      • last (number) - Timestamp at which the user was last active
    • last_message (string) - Last message excerpt
    • mentions (array[string]) - Mentioned user identifiers (from conversation messages)
    • created_at (number) - Conversation creation timestamp
    • updated_at (number) - Conversation update timestamp
    • compose (object) - Compose states
      • operator (object) - Compose state for operator
        • type (enum[string]) - Compose state type
          • Members
            • start
            • stop
        • excerpt (string) - Message excerpt for compose state
        • timestamp (number) - Timestamp for compose state
        • user (object) - Compose user information
          • user_id (string) - Compose user identifier
          • nickname (string) - Compose user nickname
          • avatar (string) - Compose user avatar
      • visitor (object) - Compose state for visitor
        • type (enum[string]) - Compose state type
          • Members
            • start
            • stop
        • excerpt (string) - Message excerpt for compose state
        • timestamp (number) - Timestamp for compose state
    • unread (object) - Unread messages counters
      • operator (number) - Unread messages counter for operator
      • visitor (number) - Unread messages counter for visitor
    • assigned (object) - Assigned operator (if any)
      • user_id (string) - Operator user identifier
    • meta (object) - Meta-data for conversation
      • nickname (string) - Visitor nickname
      • email (string) - Visitor email
      • phone (string) - Visitor phone
      • address (string) - Visitor address
      • ip (string) - Visitor IP address
      • data (object) - Visitor data
      • avatar (string) - Visitor avatar
      • device (object) - Device information
        • capabilities (array[enum[string]]) - Visitor device capabilities
          • Members
            • browsing
            • call
        • geolocation (object) - Geolocation information for visitor device
          • country (string) - Country code
          • region (string) - Region code
          • city (string) - City name
          • coordinates (object) - Location coordinates
            • latitude (number) - Latitude coordinate
            • longitude (number) - Longitude coordinate
        • system (object) - Visitor device system information
          • os (object) - Operating system information
            • version (string) - OS version
            • name (string) - OS name
          • engine (object) - Rendering engine information
            • version (string) - Engine version
            • name (string) - Engine name
          • browser (object) - Browser information
            • major (string) - Browser major version (eg: version 8.1 has a major of 8)
            • version (string) - Browser version
            • name (string) - Browser name
          • useragent (string) - Visitor user agent
        • timezone (number) - Visitor device timezone offset (UTC)
        • locales (array[string]) - Visitor device locales
      • segments (array[string]) - Segments attributed to conversation
URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

DELETE https://api.crisp.chat/v1/website/website_id/conversation/session_id
RequestsRemove A Conversation
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "deleted",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "removal_not_permitted",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Remove A Conversation
DELETE/website/{website_id}/conversation/{session_id}

Removes a conversation in website.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

POST https://api.crisp.chat/v1/website/website_id/conversation/session_id/initiate
RequestsInitiate A Conversation With Existing Session
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses201403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "initiated",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Initiate A Conversation With Existing Session
POST/website/{website_id}/conversation/{session_id}/initiate

Initiates a conversation from an existing session.

Used to initiate a conversation from website visitor list, and trigger a chatbox open.

The client acknowledgement is sent back asynchronously on the RTM Events channel, using the event namespace session:request:initiated.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id/messages?timestamp_before=
RequestsGet Messages
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200206403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "session_id": "session_0839e4c2-a059-445b-8de5-390d6417f893",
      "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
      "type": "text",
      "from": "user",
      "origin": "chat",
      "content": "Hey, how are you doing?",
      "preview": [],
      "mentions": [],
      "stamped": true,
      "read": "email",
      "delivered": "email",
      "fingerprint": 5719231201,
      "timestamp": 1468413681043,
      "user": {
        "nickname": "Dan Boy",
        "user_id": "session_0839e4c2-a059-445b-8de5-390d6417f893"
      }
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "session_id": "session_0839e4c2-a059-445b-8de5-390d6417f893",
      "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
      "type": "text",
      "from": "user",
      "origin": "chat",
      "content": "Hey, how are you doing?",
      "preview": [],
      "mentions": [],
      "stamped": true,
      "read": "email",
      "delivered": "email",
      "fingerprint": 5719231201,
      "timestamp": 1468413681043,
      "user": {
        "nickname": "Dan Boy",
        "user_id": "session_0839e4c2-a059-445b-8de5-390d6417f893"
      }
    },
    {
      "session_id": "session_0839e4c2-a059-445b-8de5-390d6417f893",
      "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
      "type": "text",
      "from": "operator",
      "origin": "chat",
      "content": "πŸ‘",
      "preview": [],
      "mentions": [],
      "stamped": true,
      "read": "chat",
      "delivered": "chat",
      "fingerprint": 5720387819,
      "timestamp": 1468413690687,
      "user": {
        "nickname": "Valerian Saliou",
        "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b"
      }
    },
    {
      "session_id": "session_0839e4c2-a059-445b-8de5-390d6417f893",
      "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
      "type": "file",
      "from": "operator",
      "origin": "email",
      "content": {
        "name": "Thats awesome.jpg",
        "url": "https://storage.crisp.chat/users/upload/operator/aa0b64dd-9fb4-4db9-80d6-5a49eb84087b/19d956c7-0294-45ad-89e1-58ce45e7008f.jpg",
        "type": "image/jpeg"
      },
      "preview": [],
      "mentions": [],
      "stamped": true,
      "read": null,
      "delivered": "chat",
      "fingerprint": 8682935614,
      "timestamp": 1468487977677,
      "user": {
        "nickname": "Valerian Saliou",
        "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b"
      }
    },
    {
      "session_id": "session_0839e4c2-a059-445b-8de5-390d6417f893",
      "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
      "type": "text",
      "from": "user",
      "origin": "chat",
      "content": "Hey check that: https://crisp.chat/",
      "preview": [
        {
          "url": "https://crisp.chat/",
          "website": "crisp.chat",
          "title": "Simple Customer service built for startups.",
          "preview": {
            "excerpt": "Chat with your customers, Collaborate with your team",
            "image": "https://crisp.chat/tile.png"
          }
        }
      ],
      "mentions": [],
      "stamped": true,
      "read": "chat",
      "delivered": null,
      "fingerprint": 9663657330,
      "timestamp": 1468488196711,
      "user": {
        "nickname": "Dan Boy",
        "user_id": "session_0839e4c2-a059-445b-8de5-390d6417f893"
      }
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get Messages In Conversation
GET/website/{website_id}/conversation/{session_id}/messages{?timestamp_before}

Resolves messages in an existing conversation. Returns the last batch of messages if there are many messages in the conversation. Then, messages can be paged up to most recent message using the timestamp_before parameter.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • session_id (string) - Session identifier
    • website_id (string) - Website identifier
    • type (enum[string]) - Message type
      • Members
        • text
        • note
        • file
        • animation
        • audio
        • picker
        • field
        • event
    • from (enum[string]) - Message sender
      • Members
        • user
        • operator
    • origin (enum[string]) - Message origin
      • Members
        • chat
        • email
        • urn:*
    • content (object) - Message content (string if type is text or note, object if type is file, animation, audio, picker, field or event)
      • id (string) - Object identifier (only set if message type is picker or field)
      • text (string) - Object text (only set if message type is picker, field or event)
      • explain (string) - Object explanatory text (only set if message type is field)
      • value (string) - Object value (only set if message type is field)
      • choices (array[object]) - Object choices (only set if message type is picker)
        • value (string) - Choice value
        • label (string) - Choice label
        • selected (boolean) - Whether choice is selected or not
      • name (string) - Object name (only set if message type is file)
      • duration (number) - Object duration in seconds (only set if message type is audio)
      • url (string) - Object URL (only set if message type is file, animation or audio)
      • type (string) - Object MIME type (only set if message type is file, animation or audio)
      • namespace (enum[string]) - Event namespace (only set if message type is event)
        • Members
          • state:resolved
          • user:blocked
          • reminder:scheduled
          • thread:started
          • thread:ended
          • call:started
          • call:ended
    • preview (array[object]) - Preview of URLs contained in message
      • url (string) - Previewed URL
      • website (string) - Website domain for previewed URL
      • title (string) - Page title for previewed URL
      • preview (object) - Preview information
        • excerpt (string) - Text excerpt from the page (may not be set)
        • image (string) - Main image from the page (may not be set)
        • embed (string) - Embeddable frame of main page media (may not be set)
    • stamped (boolean) - Whether message was fully processed in the internal Crisp pipeline (eg: preview was done)
    • edited (boolean) - Whether message was edited after being sent or not
    • translated (boolean) - Whether message was auto-translated or not
    • mentions (array[string]) - Mentioned user identifiers
    • read (enum[string]) - Channel in which message has been read
      • Members
        • null
        • chat
        • email
    • delivered (enum[string]) - Channel in which message has lastly been delivered
      • Members
        • null
        • chat
        • email
    • fingerprint (number) - Unique message fingerprint (useful to avoid duplicates when using the API as per with the real-time sockets)
    • timestamp (number) - Timestamp at which the message was sent
    • user (object) - Sending user information
      • type (string) - Sending user type (if any)
        • Members
          • website
      • user_id (string) - Sending user identifier (may be operator user identifier or session identifier)
      • nickname (string) - Sending user nickname
      • avatar (string) - Sending user avatar
    • original (object) - Original message data (if any)
      • original_id (string) - Original identifier
URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

timestamp_before
number (optional) 

Returned message batch should end before given timestamp (used for infinite scroll paging)

POST https://api.crisp.chat/v1/website/website_id/conversation/session_id/message
RequestsSend Text MessageSend Note MessageSend File MessageSend Animation MessageSend Audio MessageSend Picker MessageSend Field MessageSend Event Message
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "type": "text",
  "from": "operator",
  "origin": "chat",
  "content": "Hey there! Need help?"
}
Responses202402403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {
    "fingerprint": 150912675256156
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "type": "note",
  "from": "operator",
  "origin": "chat",
  "content": "What should I tell him?"
}
Responses202402403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {
    "fingerprint": 150912675256156
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "type": "file",
  "from": "operator",
  "origin": "chat",
  "content": {
    "name": "Thats awesome.jpg",
    "url": "https://storage.crisp.chat/users/upload/operator/aa0b64dd-9fb4-4db9-80d6-5a49eb84087b/19d956c7-0294-45ad-89e1-58ce45e7008f.jpg",
    "type": "image/jpeg"
  }
}
Responses202402403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {
    "fingerprint": 150912675256156
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "type": "animation",
  "from": "operator",
  "origin": "chat",
  "content": {
    "url": "https://media2.giphy.com/media/3oKIPt3IEJbcqkff7a/100.gif",
    "type": "image/gif"
  }
}
Responses202402403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {
    "fingerprint": 150912675256156
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "type": "audio",
  "from": "operator",
  "origin": "chat",
  "content": {
    "url": "https://storage.crisp.chat/users/upload/operator/aa0b64dd-9fb4-4db9-80d6-5a49eb84087b/d70935e1-c79e-4199-9568-944541657b78.webm",
    "type": "audio/webm",
    "duration": 40
  }
}
Responses202402403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {
    "fingerprint": 150912675256156
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "type": "picker",
  "from": "operator",
  "origin": "chat",
  "content": {
    "id": "call-date",
    "text": "Pick your date!",
    "choices": [
      {
        "value": "1",
        "label": "Today, 1:00PM.",
        "selected": false
      },
      {
        "value": "2",
        "label": "Friday, 2:30PM.",
        "selected": true
      },
      {
        "value": "3",
        "label": "Monday, 6:15PM.",
        "selected": false
      }
    ]
  }
}
Responses202402403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {
    "fingerprint": 150912675256156
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "type": "field",
  "from": "operator",
  "origin": "chat",
  "content": {
    "id": "name-field",
    "text": "What is your name?",
    "explain": "Enter your name...",
    "value": "Valerian Saliou"
  }
}
Responses202402403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {
    "fingerprint": 150912675256156
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "type": "event",
  "from": "operator",
  "origin": "chat",
  "content": {
    "namespace": "reminder:scheduled"
  }
}
Responses202402403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {
    "fingerprint": 150912675256156
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Send A Message In Conversation
POST/website/{website_id}/conversation/{session_id}/message

Sends a message in an existing conversation.

  • type (enum[string], required) - Message type

    • Members
      • text
      • note
      • file
      • animation
      • audio
      • picker
      • field
      • event

  • from (enum[string], required) - Message sender

    • Members
      • user
      • operator

  • origin (enum[string], required) - Message origin

    • Members
      • chat
      • email
      • urn:*

  • content (object, required) - Message content (string if type is text or note, object if type is file, animation, audio, picker, field or event)

    • id (string, required) - Object identifier (only set if message type is picker or field)
    • text (string, required) - Object text (only set if message type is picker, field or event)
    • explain (string, required) - Object explanatory text (only set if message type is field)
    • value (string, optional) - Object value (only set if message type is field)
    • choices (array[object], required) - Object choices (only set if message type is picker)
      • value (string, required) - Choice value
      • label (string, required) - Choice label
      • selected (boolean, required) - Whether choice is selected or not
    • name (string, required) - Object name (only set if message type is file)
    • duration (number, required) - Object duration in seconds (only set if message type is audio)
    • url (string, required) - Object URL (only set if message type is file, animation or audio)
    • type (string, required) - Object MIME type (only set if message type is file, animation or audio)
    • namespace (enum[string], required) - Event namespace (only set if message type is event)
      • Members
        • state:resolved
        • user:blocked
        • reminder:scheduled
        • thread:started
        • thread:ended
        • call:started
        • call:ended

  • mentions (array[string], optional) - Mentioned user identifiers

  • fingerprint (number, optional) - Unique message fingerprint (useful to avoid duplicates when using the API as per with the real-time sockets)

  • user (object, optional) - Sending user information

    • type (string, optional) - Sending user type
      • Members
        • website
    • nickname (string, optional) - Sending user nickname
    • avatar (string, optional) - Sending user avatar

  • original (object, optional) - Original message data (if set, original data will then be available on a separate route)

    • type (string, required) - Original message data MIME type
      • Members
        • text/html
    • content (string, required) - Original message data content

  • translated (boolean, optional) - Whether message was auto-translated or not

URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id/message/fingerprint
RequestsGet A Message
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {
    "session_id": "session_0839e4c2-a059-445b-8de5-390d6417f893",
    "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
    "type": "text",
    "from": "user",
    "origin": "chat",
    "content": "Hey, how are you doing?",
    "preview": [],
    "mentions": [],
    "stamped": true,
    "read": "email",
    "delivered": "email",
    "fingerprint": 5719231201,
    "timestamp": 1468413681043,
    "user": {
      "nickname": "Dan Boy",
      "user_id": "session_0839e4c2-a059-445b-8de5-390d6417f893"
    }
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "message_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get A Message In Conversation
GET/website/{website_id}/conversation/{session_id}/message/{fingerprint}

Resolves an existing message in an existing conversation.

  • error (boolean)

  • reason (string)

  • data (object)

    • session_id (string) - Session identifier
    • website_id (string) - Website identifier
    • type (enum[string]) - Message type
      • Members
        • text
        • note
        • file
        • animation
        • audio
        • picker
        • field
        • event
    • from (enum[string]) - Message sender
      • Members
        • user
        • operator
    • origin (enum[string]) - Message origin
      • Members
        • chat
        • email
        • urn:*
    • content (object) - Message content (string if type is text or note, object if type is file, animation, audio, picker, field or event)
      • id (string) - Object identifier (only set if message type is picker or field)
      • text (string) - Object text (only set if message type is picker, field or event)
      • explain (string) - Object explanatory text (only set if message type is field)
      • value (string) - Object value (only set if message type is field)
      • choices (array[object]) - Object choices (only set if message type is picker)
        • value (string) - Choice value
        • label (string) - Choice label
        • selected (boolean) - Whether choice is selected or not
      • name (string) - Object name (only set if message type is file)
      • duration (number) - Object duration in seconds (only set if message type is audio)
      • url (string) - Object URL (only set if message type is file, animation or audio)
      • type (string) - Object MIME type (only set if message type is file, animation or audio)
      • namespace (enum[string]) - Event namespace (only set if message type is event)
        • Members
          • state:resolved
          • user:blocked
          • reminder:scheduled
          • thread:started
          • thread:ended
          • call:started
          • call:ended
    • preview (array[object]) - Preview of URLs contained in message
      • url (string) - Previewed URL
      • website (string) - Website domain for previewed URL
      • title (string) - Page title for previewed URL
      • preview (object) - Preview information
        • excerpt (string) - Text excerpt from the page (may not be set)
        • image (string) - Main image from the page (may not be set)
        • embed (string) - Embeddable frame of main page media (may not be set)
    • stamped (boolean) - Whether message was fully processed in the internal Crisp pipeline (eg: preview was done)
    • edited (boolean) - Whether message was edited after being sent or not
    • translated (boolean) - Whether message was auto-translated or not
    • mentions (array[string]) - Mentioned user identifiers
    • read (enum[string]) - Channel in which message has been read
      • Members
        • null
        • chat
        • email
    • delivered (enum[string]) - Channel in which message has lastly been delivered
      • Members
        • null
        • chat
        • email
    • fingerprint (number) - Unique message fingerprint (useful to avoid duplicates when using the API as per with the real-time sockets)
    • timestamp (number) - Timestamp at which the message was sent
    • user (object) - Sending user information
      • type (string) - Sending user type (if any)
        • Members
          • website
      • user_id (string) - Sending user identifier (may be operator user identifier or session identifier)
      • nickname (string) - Sending user nickname
      • avatar (string) - Sending user avatar
    • original (object) - Original message data (if any)
      • original_id (string) - Original identifier
URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

fingerprint
number (required) 

The message fingerprint

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/message/fingerprint
RequestsUpdate Text MessageUpdate Note MessageUpdate File MessageUpdate Animation MessageUpdate Audio MessageUpdate Picker MessageUpdate Field Message
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "content": "Hey there! Need help?"
}
Responses202400403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_message_content",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "message_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "content": "What should I tell him?"
}
Responses202400403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_message_content",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "message_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "content": {
    "name": "Thats awesome.jpg",
    "url": "https://storage.crisp.chat/users/upload/operator/aa0b64dd-9fb4-4db9-80d6-5a49eb84087b/19d956c7-0294-45ad-89e1-58ce45e7008f.jpg",
    "type": "image/jpeg"
  }
}
Responses202400403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_message_content",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "message_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "content": {
    "url": "https://media2.giphy.com/media/3oKIPt3IEJbcqkff7a/100.gif",
    "type": "image/gif"
  }
}
Responses202400403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_message_content",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "message_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "content": {
    "url": "https://storage.crisp.chat/users/upload/operator/aa0b64dd-9fb4-4db9-80d6-5a49eb84087b/d70935e1-c79e-4199-9568-944541657b78.webm",
    "type": "audio/webm",
    "duration": 40
  }
}
Responses202400403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_message_content",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "message_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "content": {
    "id": "call-date",
    "text": "Pick your date!",
    "choices": [
      {
        "value": "1",
        "label": "Today, 1:00PM.",
        "selected": false
      },
      {
        "value": "2",
        "label": "Friday, 2:30PM.",
        "selected": true
      },
      {
        "value": "3",
        "label": "Monday, 6:15PM.",
        "selected": false
      }
    ]
  }
}
Responses202400403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_message_content",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "message_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "content": {
    "id": "name-field",
    "text": "What is your name?",
    "explain": "Enter your name...",
    "value": "Valerian Saliou"
  }
}
Responses202400403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_message_content",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "message_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Update A Message In Conversation
PATCH/website/{website_id}/conversation/{session_id}/message/{fingerprint}

Edits an existing message in an existing conversation.

The updated event is sent back asynchronously on the RTM Events channel, using the event namespace message:updated.

  • content (object, required) - Message content (string if type is text or note, object if type is file, animation, audio, picker, field or event)
    • id (string, required) - Object identifier (only set if message type is picker or field)
    • text (string, required) - Object text (only set if message type is picker, field or event)
    • explain (string, required) - Object explanatory text (only set if message type is field)
    • value (string, optional) - Object value (only set if message type is field)
    • choices (array[object], required) - Object choices (only set if message type is picker)
      • value (string, required) - Choice value
      • label (string, required) - Choice label
      • selected (boolean, required) - Whether choice is selected or not
    • name (string, required) - Object name (only set if message type is file)
    • duration (number, required) - Object duration in seconds (only set if message type is audio)
    • url (string, required) - Object URL (only set if message type is file, animation or audio)
    • type (string, required) - Object MIME type (only set if message type is file, animation or audio)
    • namespace (enum[string], required) - Event namespace (only set if message type is event)
      • Members
        • state:resolved
        • user:blocked
        • reminder:scheduled
        • thread:started
        • thread:ended
        • call:started
        • call:ended
URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

fingerprint
number (required) 

The edited message fingerprint

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/compose
RequestsSend Compose
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "type": "start",
  "from": "operator"
}
Responses202403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Compose A Message In Conversation
PATCH/website/{website_id}/conversation/{session_id}/compose

Starts or stop composing a message in an existing conversation.

  • type (enum[string], required) - Compose type

    • Members
      • start
      • stop

  • from (enum[string], required) - Compose sender

    • Members
      • user
      • operator

  • excerpt (string, optional) - Compose excerpt (MagicType preview)

  • stealth (boolean, optional) - Compose stealth mode (ie. do not propagate compose to the other party)

URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/read
RequestsMark Read
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "from": "operator",
  "origin": "urn:crisp.im:slack:0",
  "fingerprints": [
    "5719231201"
  ]
}
Responses202403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "read",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Mark Messages As Read In Conversation
PATCH/website/{website_id}/conversation/{session_id}/read

Marks messages as read in conversation. Either using given message fingerprints, or all messages.

  • from (enum[string], required) - Sender direction

    • Members
      • user
      • operator

  • origin (enum[string], required) - Read receipt origin

    • Members
      • chat
      • email
      • urn:*

  • fingerprints (array[number], optional) - Target message fingerprints (if not set, this marks all messages as read in conversation)

URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/delivered
RequestsMark Delivered
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "from": "operator",
  "origin": "urn:crisp.im:slack:0",
  "fingerprints": [
    "5719231201"
  ]
}
Responses202403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "delivered",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Mark Messages As Delivered In Conversation
PATCH/website/{website_id}/conversation/{session_id}/delivered

Marks messages as delivered in conversation.

  • from (enum[string], required) - Sender direction

    • Members
      • operator

  • origin (enum[string], required) - Delivered receipt origin

    • Members
      • chat
      • email
      • urn:*

  • fingerprints (array[number], required) - Target message fingerprints

URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/open
RequestsSet Conversation Opened
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "opened": true
}
Responses200403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "updated",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Update Conversation Open State
PATCH/website/{website_id}/conversation/{session_id}/open

Updates conversation open state for authenticated operator user. Lets other operators see which conversation people are on at any given moment. This state automatically expires after a while, if not renewed.

  • opened (boolean, required) - Open state
URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id/routing
RequestsGet Assigned
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200402403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {
    "assigned": {
      "user_id": "a4c32c68-be91-4e29-8a05-976e93abbe3f"
    }
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get Conversation Routing Assign
GET/website/{website_id}/conversation/{session_id}/routing

Resolves assigned operator for conversation routing.

  • error (boolean)

  • reason (string)

  • data (object)

    • assigned (object) - Assigned operator (if any)
      • user_id (string) - Operator user identifier
URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/routing
RequestsAssign Routing
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "assigned": {
    "user_id": "a4c32c68-be91-4e29-8a05-976e93abbe3f"
  }
}
Responses200402403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "assigned",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Assign Conversation Routing
PATCH/website/{website_id}/conversation/{session_id}/routing

Assigns conversation routing to an operator, or unassign.

  • assigned (object, required) - Assigned operator (set to blank value for none)
    • user_id (string, required) - Operator user identifier
URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id/meta
RequestsGet Metas
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {
    "nickname": "Dan Boy",
    "email": "dan.boy@acme-inc.com",
    "ip": "104.236.186.68",
    "avatar": null,
    "device": {
      "capabilities": [
        "call"
      ],
      "geolocation": {
        "country": "US",
        "region": "CA",
        "city": "San Francisco",
        "coordinates": {
          "latitude": 37.7749,
          "longitude": -122.4194
        }
      },
      "system": {
        "os": {
          "version": "10.11.5",
          "name": "Mac OS"
        },
        "engine": {
          "name": "WebKit",
          "version": "537.36"
        },
        "browser": {
          "major": "51",
          "version": "51.0.2683.0",
          "name": "Chrome"
        },
        "useragent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2683.0 Safari/537.36"
      },
      "timezone": -120,
      "locales": [
        "en",
        "fr"
      ]
    },
    "segments": [
      "customer",
      "friend"
    ]
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get Conversation Metas
GET/website/{website_id}/conversation/{session_id}/meta

Resolves conversation meta information.

  • error (boolean)

  • reason (string)

  • data (object)

    • nickname (string) - Visitor nickname
    • email (string) - Visitor email
    • phone (string) - Visitor phone
    • address (string) - Visitor address
    • ip (string) - Visitor IP address
    • data (object) - Visitor data
    • avatar (string) - Visitor avatar
    • device (object) - Device information
      • capabilities (array[enum[string]]) - Visitor device capabilities
        • Members
          • browsing
          • call
      • geolocation (object) - Geolocation information for visitor device
        • country (string) - Country code
        • region (string) - Region code
        • city (string) - City name
        • coordinates (object) - Location coordinates
          • latitude (number) - Latitude coordinate
          • longitude (number) - Longitude coordinate
      • system (object) - Visitor device system information
        • os (object) - Operating system information
          • version (string) - OS version
          • name (string) - OS name
        • engine (object) - Rendering engine information
          • version (string) - Engine version
          • name (string) - Engine name
        • browser (object) - Browser information
          • major (string) - Browser major version (eg: version 8.1 has a major of 8)
          • version (string) - Browser version
          • name (string) - Browser name
        • useragent (string) - Visitor user agent
      • timezone (number) - Visitor device timezone offset (UTC)
      • locales (array[string]) - Visitor device locales
    • segments (array[string]) - Segments attributed to conversation
URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/meta
RequestsUpdate Metas
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "nickname": "John Doe",
  "email": "john.doe@acme-inc.com",
  "segments": [
    "happy",
    "customer",
    "love"
  ],
  "data": {
    "type": "customer",
    "signup": "finished"
  }
}
Responses200403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "updated",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Update Conversation Metas
PATCH/website/{website_id}/conversation/{session_id}/meta

Updates conversation meta information.

  • nickname (string, optional) - Visitor nickname

  • email (string, optional) - Visitor email

  • avatar (string, optional) - Visitor avatar

  • ip (string, optional) - Visitor IP address

  • data (object, optional) - Visitor data

  • phone (string, optional) - Visitor phone number

  • address (string, optional) - Visitor address

  • segments (array[string], optional) - Segments for conversation

  • device (object, optional) - Visitor device information

    • capabilities (array[enum[string]], optional) - Visitor device capabilities
      • Members
        • browsing
        • call
    • geolocation (object, optional) - Geolocation information for visitor device
      • country (string, optional) - Country code (can be blank)
      • region (string, optional) - Region code (can be blank)
      • city (string, optional) - City name (can be blank)
      • coordinates (object, required) - Location coordinates
        • latitude (number, required) - Latitude coordinate
        • longitude (number, required) - Longitude coordinate
    • system (object, optional) - Visitor device system information
      • os (object, optional) - Operating system information
        • version (string, required) - OS version
        • name (string, required) - OS name
      • engine (object, optional) - Rendering engine information
        • version (string, required) - Engine version
        • name (string, required) - Engine name
      • browser (object, optional) - Browser information
        • major (string, required) - Browser major version (eg: version 8.1 has a major of 8)
        • version (string, required) - Browser version
        • name (string, required) - Browser name
      • useragent (string, required) - Visitor user agent
    • timezone (number, optional) - Visitor device timezone offset (UTC)
    • locales (array[string], optional) - Visitor device locales
URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id/original/original_id
RequestsGet An Original Message
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404404410
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {
    "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
    "session_id": "session_0839e4c2-a059-445b-8de5-390d6417f893",
    "original_id": "448817d7-50cb-4306-88b3-06721f449c65",
    "type": "text/html",
    "content": "<html><body><p>Hello, what's up?</p><p><em>Cheers, Valerian.</em></p></body></html>",
    "timestamp": 1468413681043
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "original_vanished",
  "data": {}
}

Get An Original Message In Conversation
GET/website/{website_id}/conversation/{session_id}/original/{original_id}

Resolves an existing original message in an existing conversation.

  • error (boolean)

  • reason (string)

  • data (object)

    • website_id (string) - Website identifier
    • session_id (string) - Session identifier
    • original_id (string) - Original identifier
    • type (string) - Original message data MIME type
      • Members
        • text/html
    • content (string) - Original message data content
    • timestamp (number) - Timestamp at which the original was stored
URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

original_id
string (required) 

The original identifier

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id/pages/page_number
RequestsList Pages
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200206403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "timestamp": 1468341926143,
      "page_title": "Acme Inc. | Marketplace",
      "page_url": "https://shop.acme-inc.com/",
      "page_referrer": "https://www.acme-inc.com/"
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "timestamp": 1468341926143,
      "page_title": "Acme Inc. | Marketplace",
      "page_url": "https://shop.acme-inc.com/",
      "page_referrer": "https://www.acme-inc.com/"
    },
    {
      "timestamp": 1468341867516,
      "page_title": "Acme Inc. | Website",
      "page_url": "https://www.acme-inc.com/",
      "page_referrer": "https://email.acme-inc.com/"
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

List Conversation Pages
GET/website/{website_id}/conversation/{session_id}/pages/{page_number}

Lists browsed pages in conversation.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • page_title (string) - Page title as seen by visitor browser
    • page_url (string) - Page URL
    • page_referrer (string) - Page referrer (if any)
    • timestamp (number) - Timestamp of page access (when the page was loaded)
URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

page_number
number (optional) 

The page number (paging in page list)

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id/events/page_number
RequestsList Events
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200206403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "timestamp": 1468341926143,
      "text": "Added item to basket",
      "data": {
        "price": 10.99,
        "currency": "USD"
      },
      "color": "red"
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "timestamp": 1468341926143,
      "text": "Added item to basket",
      "data": {
        "price": 10.99,
        "currency": "USD"
      },
      "color": "red"
    },
    {
      "timestamp": 1468341867516,
      "text": "Signed up",
      "data": {},
      "color": "blue"
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

List Conversation Events
GET/website/{website_id}/conversation/{session_id}/events/{page_number}

Lists stacked events in conversation.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • text (string) - Text for event
    • data (object) - Data for event (if any)
    • color (enum[string]) - Color for event (if any)
      • Members
        • red
        • orange
        • yellow
        • green
        • blue
        • purple
        • pink
        • brown
        • grey
        • black
    • timestamp (number) - Timestamp of event (when the event was stacked)
URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

page_number
number (optional) 

The page number (paging in event list)

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id/state
RequestsGet State
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {
    "state": "unresolved"
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get Conversation State
GET/website/{website_id}/conversation/{session_id}/state

Resolves conversation state.

  • error (boolean)

  • reason (string)

  • data (object)

    • state (enum[string]) - Conversation state
      • Members
        • pending
        • unresolved
        • resolved
URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/state
RequestsUnresolve Conversation
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "state": "unresolved"
}
Responses200403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "updated",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Change Conversation State
PATCH/website/{website_id}/conversation/{session_id}/state

Updates conversation state.

  • state (enum[string], required) - Conversation state
    • Members
      • pending
      • unresolved
      • resolved
URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id/block
RequestsGet Visitor Block Status
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {
    "blocked": true
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get Block Status For Conversation
GET/website/{website_id}/conversation/{session_id}/block

Resolves conversation block status.

  • error (boolean)

  • reason (string)

  • data (object)

    • blocked (boolean) - Block state
URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/block
RequestsBlock Visitor
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "blocked": true
}
Responses200402403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "updated",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Block Incoming Messages For Conversation
PATCH/website/{website_id}/conversation/{session_id}/block

Blocks further incoming messages from a conversation. Messages from visitor will be silently dropped, but you can still send messages to visitor.

  • blocked (boolean, required) - Block state
URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

POST https://api.crisp.chat/v1/website/website_id/conversation/session_id/transcript
RequestsRequest Email Transcript
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "to": "operator",
  "email": "valerian@crisp.chat"
}
Responses202403404404404412423
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "requested",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "email_not_available",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "quota_limit_exceeded",
  "data": {}
}

Request Email Transcript For Conversation
POST/website/{website_id}/conversation/{session_id}/transcript

Requests an email transcript for a conversation. The transcript is emailed to the authenticated user, or to the indicated email. It contains all conversation history and may be kept for as an external record.

  • to (string, required) - Target user to send the transcript to

    • Members
      • user
      • operator

  • email (string, optional) - Target email (if not set, the transcript is sent to the email address of the target user)

URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

POST https://api.crisp.chat/v1/website/website_id/conversation/session_id/purge
RequestsRequest Chatbox Purge
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{}
Responses202403404404412
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "requested",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_online",
  "data": {}
}

Request Chatbox Binding Purge For Conversation
POST/website/{website_id}/conversation/{session_id}/purge

Requests a chatbox binding purge for conversation. The visitor must be online for the purge to be proceeded.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id/browsing
RequestsList Available Browsing Sessions
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200402403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "browsing_id": "browsing_05a9392d-ff3f-45e7-b021-1179c45668fa",
      "browsing_token": "9cbb95ab83be4c3f",
      "useragent": "Mozilla/5.0 (Windows NT 6.2; rv:20.0) Gecko/20121202 Firefox/20.0"
    },
    {
      "browsing_id": "browsing_19f4a6b4-1263-4e1a-965c-57ba9ef72151",
      "browsing_token": "a17f332049e14519",
      "useragent": "Mozilla/5.0 (Windows NT 6.2; rv:20.0) Gecko/20121202 Firefox/20.0"
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

List Browsing Sessions For Conversation
GET/website/{website_id}/conversation/{session_id}/browsing

Lists available browsing sessions for conversation. A browsing session can be initiated to stream user screen content to operators.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • browsing_id (string) - Browsing session identifier
    • browsing_token (string) - Browsing token (used to authenticate cross-channel requests, eg. to the HTTP proxy)
    • useragent (string) - Useragent for browsing session
URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

POST https://api.crisp.chat/v1/website/website_id/conversation/session_id/browsing
RequestsInitiate Browsing Session
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses201402403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "initiated",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Initiate Browsing Session For Conversation
POST/website/{website_id}/conversation/{session_id}/browsing

Initiates browsing session for conversation.

Used to ask a client to prepare for a streamed browsing session for all open tabs, and request acknowledgement of when the client is ready to accept browsing stream actions (one acknowledgement per tab).

The client acknowledgement is sent back asynchronously on the RTM Events channel, using the event namespace browsing:request:initiated if initiated, or browsing:request:rejected if not initiated.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/browsing/browsing_id
RequestsSend Start Action To Browsing Session
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "action": "start"
}
Responses202402403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "browsing_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Send Action To An Existing Browsing Session
PATCH/website/{website_id}/conversation/{session_id}/browsing/{browsing_id}

Sends an action to an existing browsing session. Used to send stream actions to a browsing session (eg. to start or stop the stream session).

The client acknowledgement is sent back asynchronously on the streaming channel, using either the event namespace app:browsing:action:started or app:browsing:action:stopped (depending on the request action parameter, if action is start or stop).

  • action (enum[string], required) - Browsing action
    • Members
      • start
      • stop
      • heartbeat
URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

browsing_id
string (required) 

The browsing session identifier

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/browsing/browsing_id/debug
RequestsSend Debug Execute To Browsing Session
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "action": "execute",
  "execute": "alert('Remote JavaScript executed');"
}
Responses202402403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "browsing_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Debug An Existing Browsing Session
PATCH/website/{website_id}/conversation/{session_id}/browsing/{browsing_id}/debug

Debugs an existing browsing session. Used by LiveDebugβ„’ to start or stop a debug session, as well as execute remote JavaScript on the user browser.

The debug stream is sent back asynchronously on the streaming channel, using either the event namespace app:browsing:debug:started, app:browsing:debug:stopped, app:browsing:debug:executed or app:browsing:debug:stream.

  • action (enum[string], required) - Debug action

    • Members
      • start
      • stop
      • heartbeat
      • execute

  • execute (string, optional) - JavaScript code to execute in browsing session (action must be execute)

URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

browsing_id
string (required) 

The browsing session identifier

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/browsing/browsing_id/assist
RequestsSend Assist Mouse To Browsing Session
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "action": "mouse",
  "mouse": {
    "x": 0,
    "y": 784
  }
}
Responses202402403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "browsing_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Assist An Existing Browsing Session
PATCH/website/{website_id}/conversation/{session_id}/browsing/{browsing_id}/assist

Assists an existing browsing session. Used by LiveAssistβ„’ to start or stop an assist session, used by operators to take control on the screen of user browser (mouse move and scroll).

The client acknowledgement is sent back asynchronously on the streaming channel, using either the event namespace app:browsing:assist:started or app:browsing:assist:stopped (depending on the request action parameter, if action is start or stop). Other actions do not imply real-time feedbacks.

  • action (enum[string], required) - Assist action

    • Members
      • start
      • stop
      • heartbeat
      • mouse
      • scroll
      • click

  • mouse (object, optional) - Mouse position for assist cursor in browsing session (action must be mouse)

    • x (number, required) - Mouse cursor horizontal position
    • y (number, required) - Mouse cursor vertical position

  • click (object, optional) - Click target for assist cursor in browsing session (action must be click)

    • x (number, required) - Click cursor horizontal position
    • y (number, required) - Click cursor vertical position

  • scroll (object, optional) - Scroll position for assist scroll wheel in browsing session (action must be scroll)

    • x (number, required) - Scroll wheel horizontal position
    • y (number, required) - Scroll wheel vertical position
URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

browsing_id
string (required) 

The browsing session identifier

POST https://api.crisp.chat/v1/website/website_id/conversation/session_id/call
RequestsInitiate New Call Session
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "mode": "audio"
}
Responses201402403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "initiated",
  "data": {
    "call_id": "call_35a0c062-72fa-4095-a2a0-f9911d47ee56"
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Initiate New Call Session For Conversation
POST/website/{website_id}/conversation/{session_id}/call

Initiates a new audio/video call session for conversation.

Used to request a client to open a call session (audio + video). The client acknowledgement is sent back asynchronously on the RTM Events channel, using either the event namespace call:request:accept or call:request:decline.

  • mode (string, required) - Mode of the call to start
    • Members
      • video
      • audio
URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id/call
RequestsGet Ongoing Call Session
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200402403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {
    "call_id": "call_35a0c062-72fa-4095-a2a0-f9911d47ee56"
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get Ongoing Call Session For Conversation
GET/website/{website_id}/conversation/{session_id}/call

Gets the ongoing audio/video call session for conversation.

  • error (boolean)

  • reason (string)

  • data (object)

    • call_id (string) - Call session identifier (if any call ongoing)
URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

DELETE https://api.crisp.chat/v1/website/website_id/conversation/session_id/call/call_id
RequestsAbort Ongoing Call Session
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200402403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "aborted",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "call_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Abort Ongoing Call Session For Conversation
DELETE/website/{website_id}/conversation/{session_id}/call/{call_id}

Aborts the ongoing audio/video call session for conversation.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

call_id
string (required) 

The call identifier

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/call/call_id/signaling
RequestsTransmit Signaling Payload
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses202402403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "call_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Transmit Signaling On Ongoing Call Session
PATCH/website/{website_id}/conversation/{session_id}/call/{call_id}/signaling

Transmits a signaling payload for the ongoing audio/video call session for conversation.

Used to emit a signaling payload to the other client, that is also part of the call session. The client signaling payloads are sent back asynchronously on the streaming channel, using either the event namespace app:call:signaling:sdp or app:call:signaling:candidate.

  • type (string, required) - Signaling type to transmit

    • Members
      • sdp
      • candidate

  • payload (object, required) - Signaling payload to transmit

URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

call_id
string (required) 

The call identifier

POST https://api.crisp.chat/v1/website/website_id/conversation/session_id/reminder
RequestsSchedule Reminder
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "date": "2018-05-29T09:00:00Z",
  "note": "Call this customer."
}
Responses201400400400402403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "scheduled",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "date_in_past",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "date_too_far_in_future",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "date_too_soon",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Schedule A Reminder For Conversation
POST/website/{website_id}/conversation/{session_id}/reminder

Schedules a reminder in the future for conversation, with a note to your future-self. A push notification and an email will be sent, as well as a note in the conversation.

  • date (string, required) - Date in the future at which you want to be reminded (ISO 8601)

  • note (string, required) - Note message to be sent as a reminder

URI Parameters
HideShow
website_id
string (required) 

The website identifier

session_id
string (required) 

The conversation session identifier

Website People

Manages website people.

GET https://api.crisp.chat/v1/website/website_id/people/stats
RequestsGet People Statistics
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",

  "data": {
    {
      "total": 432
    }
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get People Statistics
GET/website/{website_id}/people/stats

Resolves statistics on people in website.

  • error (boolean)

  • reason (string)

  • data (object)

    • total (number) - Total number of people
URI Parameters
HideShow
website_id
string (required) 

The website identifier

GET https://api.crisp.chat/v1/website/website_id/people/segments/page_number
RequestsList People Segments
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200206402403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "segment": "customer",
      "count": 214
    },
    {
      "segment": "poweruser",
      "count": 121
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "segment": "customer",
      "count": 214
    },
    {
      "segment": "poweruser",
      "count": 121
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

List People Segments
GET/website/{website_id}/people/segments/{page_number}

Lists segments in use for people.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • segment (string) - Segment value
    • count (number) - Number of occurences of this segment
URI Parameters
HideShow
website_id
string (required) 

The website identifier

page_number
number (optional) 

The page number (paging in segment list)

GET https://api.crisp.chat/v1/website/website_id/people/profiles/page_number?sort_field=&sort_order=&search_operator=&search_filter=&search_text=&filter_date_start=&filter_date_end=
RequestsList People Profiles
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200206403404404423
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "people_id": "c5a2f70c-f605-4648-b47f-8c39d4b03a50",
      "email": "valerian@crisp.chat",
      "person": {
        "nickname": "Valerian Saliou",
        "gender": "male",
        "phone": "+33757905447",
        "address": "France",
        "description": "Full Stack Developer & UI Designer - XMPP Technologist - Objectivist - Co-founder CTO @crisp_im",
        "website": "https://valeriansaliou.name/",
        "timezone": -120,
        "profiles": [
          {
            "type": "github",
            "handle": "valeriansaliou"
          }
        ],
        "employment": {
          "name": "Crisp",
          "domain": "crisp.chat",
          "title": "CTO",
          "role": "Software Engineer",
          "seniority": "lead"
        },
        "geolocation": {
          "country": "LV",
          "region": "RΔ«ga",
          "city": "RΔ«ga",
          "coordinates": {
            "latitude": 56.9553,
            "longitude": 24.1195
          }
        },
        "locales": [
          "fr",
          "fr-FR",
          "en",
          "en-US"
        ]
      },
      "company": {
        "name": "Crisp",
        "legal_name": "Crisp IM SARL",
        "domain": "crisp.chat",
        "url": "https://crisp.chat/",
        "description": "Crisp is the best way to chat with your website visitors. Add it on your website in 2 minutes and start increasing your sales!",
        "timezone": -300,
        "metrics": {
          "employees": 4,
          "market_cap": 0,
          "raised": 0,
          "arr": 0
        },
        "geolocation": {
          "country": "FR",
          "region": "29",
          "city": "Brest",
          "coordinates": {
            "latitude": 48.3908,
            "longitude": -4.4703
          }
        },
        "tags": [
          "chat",
          "saas"
        ],
        "phones": [],
        "emails": [
          "contact@crisp.chat",
          "support@crisp.chat"
        ]
      },
      "segments": [
        "love",
        "poweruser"
      ],
      "notepad": "",
      "active": {
        "now": false
      },
      "created_at": 1468341857826,
      "updated_at": 1468401603070
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "people_id": "c5a2f70c-f605-4648-b47f-8c39d4b03a50",
      "email": "valerian@crisp.chat",
      "person": {
        "nickname": "Valerian Saliou",
        "gender": "male",
        "phone": "+33757905447",
        "address": "France",
        "description": "Full Stack Developer & UI Designer - XMPP Technologist - Objectivist - Co-founder CTO @crisp_im",
        "website": "https://valeriansaliou.name/",
        "timezone": -120,
        "profiles": [
          {
            "type": "github",
            "handle": "valeriansaliou"
          }
        ],
        "employment": {
          "name": "Crisp",
          "domain": "crisp.chat",
          "title": "CTO",
          "role": "Software Engineer",
          "seniority": "lead"
        },
        "geolocation": {
          "country": "LV",
          "region": "RΔ«ga",
          "city": "RΔ«ga",
          "coordinates": {
            "latitude": 56.9553,
            "longitude": 24.1195
          }
        },
        "locales": [
          "fr",
          "fr-FR",
          "en",
          "en-US"
        ]
      },
      "company": {
        "name": "Crisp",
        "legal_name": "Crisp IM SARL",
        "domain": "crisp.chat",
        "url": "https://crisp.chat/",
        "description": "Crisp is the best way to chat with your website visitors. Add it on your website in 2 minutes and start increasing your sales!",
        "timezone": -300,
        "metrics": {
          "employees": 4,
          "market_cap": 0,
          "raised": 0,
          "arr": 0
        },
        "geolocation": {
          "country": "FR",
          "region": "29",
          "city": "Brest",
          "coordinates": {
            "latitude": 48.3908,
            "longitude": -4.4703
          }
        },
        "tags": [
          "chat",
          "saas"
        ],
        "phones": [],
        "emails": [
          "contact@crisp.chat",
          "support@crisp.chat"
        ]
      },
      "segments": [
        "love",
        "poweruser"
      ],
      "active": {
        "now": false
      },
      "created_at": 1468341857826,
      "updated_at": 1468401603070
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "quota_limit_exceeded",
  "data": {}
}

List People Profiles
GET/website/{website_id}/people/profiles/{page_number}{?sort_field}{&sort_order}{&search_operator}{&search_filter}{&search_text}{&filter_date_start}{&filter_date_end}

Lists people profiles for website.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • people_id (string) - People identifier
    • email (string) - Email for people profile
    • person (object) - Personal information
      • nickname (string) - Nickname for user (includes first name and last name)
      • avatar (string) - Avatar for user
      • gender (string) - Gender for user
        • Members
          • male
          • female
      • phone (string) - Phone number for user
      • address (string) - Address for user
      • description (string) - Description for user
      • website (string) - Website of user
      • timezone (number) - Timezone offset of user (UTC)
      • profiles (array[object]) - Online profiles for user
        • type (string) - Profile type (eg: facebook, twitter)
        • handle (string) - User handle on online platform
      • employment (object) - Employment information for user
        • name (string) - Company name
        • domain (string) - Company domain name
        • title (string) - User title in company
        • role (string) - User role in company
        • seniority (string) - User seniority in company
      • geolocation (object) - Geolocation information for user
        • country (string) - Country code
        • region (string) - Region code
        • city (string) - City name
        • coordinates (object) - Location coordinates
          • latitude (number) - Latitude coordinate
          • longitude (number) - Longitude coordinate
      • locales (array[string]) - Locales supported by user (ISO 639-1)
    • company (object) - Company information
      • name (string) - Company name
      • legal_name (string) - Company legal name
      • domain (string) - Company domain name
      • url (string) - Company website URL
      • description (string) - Company description
      • timezone (number) - Company timezone offset (UTC)
      • phones (array[string]) - Company phone numbers
      • emails (array[string]) - Company email addresses
      • geolocation (object) - Company location
        • country (string) - Country code
        • region (string) - Region code
        • city (string) - City name
        • coordinates (object) - Location coordinates
          • latitude (number) - Latitude coordinate
          • longitude (number) - Longitude coordinate
      • metrics (object) - Metrics for company
        • employees (number) - Number of employees
        • market_cap (number) - Market capitalization
        • raised (number) - Money raised
        • arr (number) - Annual Recurring Revenue
      • tags (array[string]) - Tags for company
    • segments (array[string]) - Segments attributed to people profile
    • notepad (string) - Private notepad on people profile
    • active (object) - User activity statistics (based on last active session from user)
      • now (boolean) - Whether user is considered active right now or not
      • last (number) - Timestamp at which the user was last active
    • score (number) - Score associated to this profile, from 1 to 5 (based on ratings from user)
    • created_at (number) - Profile creation timestamp
    • updated_at (number) - Profile update timestamp
URI Parameters
HideShow
website_id
string (required) 

The website identifier

page_number
number (optional) 

Page number for people paging

sort_field
string (optional) 

Sort on field (based on available search field names)

sort_order
string (optional) 

Sort order (ascending or descending)

search_operator
string (optional) 

Search operator (or or and respectful to boolean algebra, defaults to and if not set)

search_filter
string (optional) 

Search filter (object filter mapped as string)

search_text
string (optional) 

Search text (text for a quick search)

filter_date_start
string (optional) 

When to start relative to profile creation date (date, ISO 8601)

filter_date_end
string (optional) 

When to end relative to profile creation date (date, ISO 8601)

POST https://api.crisp.chat/v1/website/website_id/people/profile
RequestsCreate A New People Profile
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "email": "valerian@crisp.chat",
  "person": {
    "nickname": "Valerian Saliou"
  }
}
Responses201402403404404409
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "added",
  "data": {
    "people_id": "c5a2f70c-f605-4648-b47f-8c39d4b03a50"
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "people_exists",
  "data": {}
}

Add New People Profile
POST/website/{website_id}/people/profile

Adds a new people profile.

  • email (string, required) - Email for people profile

  • person (object, required) - Personal information

    • nickname (string, required) - Nickname for user (includes first name and last name)
    • avatar (string, optional) - Avatar for user
    • gender (string, optional) - Gender for user
      • Members
        • male
        • female
    • phone (string, optional) - Phone number for user
    • address (string, optional) - Address for user
    • description (string, optional) - Description for user
    • website (string, optional) - Website of user
    • timezone (number, optional) - Timezone offset of user (UTC)
    • profiles (array[object], optional) - Online profiles for user
      • type (string, required) - Profile type (eg: facebook, twitter)
      • handle (string, optional) - User handle on online platform
    • employment (object, optional) - Employment information for user
      • name (string, required) - Company name
      • domain (string, optional) - Company domain name
      • title (string, optional) - User title in company
      • role (string, optional) - User role in company
      • seniority (string, optional) - User seniority in company
    • geolocation (object, optional) - Geolocation information for user
      • country (string, optional) - Country code (can be blank)
      • region (string, optional) - Region code (can be blank)
      • city (string, optional) - City name (can be blank)
      • coordinates (object, optional) - Location coordinates
        • latitude (number, required) - Latitude coordinate
        • longitude (number, required) - Longitude coordinate
    • locales (array[string], optional) - Locales supported by user (ISO 639-1)

  • company (object, optional) - Company information

    • name (string, required) - Company name
    • legal_name (string, optional) - Company legal name
    • domain (string, optional) - Company domain name
    • url (string, optional) - Company website URL
    • description (string, optional) - Company description
    • timezone (number, optional) - Company timezone offset (UTC)
    • phones (array[string], optional) - Company phone numbers
    • emails (array[string], optional) - Company email addresses
    • geolocation (object, optional) - Company location
      • country (string, optional) - Country code (can be blank)
      • region (string, optional) - Region code (can be blank)
      • city (string, optional) - City name (can be blank)
      • coordinates (object, optional) - Location coordinates
        • latitude (number, required) - Latitude coordinate
        • longitude (number, required) - Longitude coordinate
    • metrics (object, optional) - Metrics for company
      • employees (number, optional) - Number of employees
      • market_cap (number, optional) - Market capitalization
      • raised (number, optional) - Money raised
      • arr (number, optional) - Annual Recurring Revenue
    • tags (array[string], optional) - Tags for company

  • segments (array[string], optional) - Segments attributed to people profile

  • notepad (string, optional) - Private notepad on people profile

URI Parameters
HideShow
website_id
string (required) 

The website identifier

HEAD https://api.crisp.chat/v1/website/website_id/people/profile/people_id
RequestsCheck If People Profile Exists
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404
Headers
Content-Type: application/json
Headers
Content-Type: application/json
Headers
Content-Type: application/json

Check If People Profile Exists
HEAD/website/{website_id}/people/profile/{people_id}

Checks if given people profile exists.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

people_id
string (required) 

The people identifier (also allowed: people email)

GET https://api.crisp.chat/v1/website/website_id/people/profile/people_id
RequestsGet People Profile
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {
    "people_id": "c5a2f70c-f605-4648-b47f-8c39d4b03a50",
    "email": "valerian@crisp.chat",
    "person": {
      "nickname": "Valerian Saliou",
      "gender": "male",
      "phone": "+33757905447",
      "address": "France",
      "description": "Full Stack Developer & UI Designer - XMPP Technologist - Objectivist - Co-founder CTO @crisp_im",
      "website": "https://valeriansaliou.name/",
      "timezone": -120,
      "profiles": [
        {
          "type": "github",
          "handle": "valeriansaliou"
        }
      ],
      "employment": {
        "name": "Crisp",
        "domain": "crisp.chat",
        "title": "CTO",
        "role": "Software Engineer",
        "seniority": "lead"
      },
      "geolocation": {
        "country": "LV",
        "region": "RΔ«ga",
        "city": "RΔ«ga",
        "coordinates": {
          "latitude": 56.9553,
          "longitude": 24.1195
        }
      },
      "locales": [
        "fr",
        "fr-FR",
        "en",
        "en-US"
      ]
    },
    "company": {
      "name": "Crisp",
      "legal_name": "Crisp IM SARL",
      "domain": "crisp.chat",
      "url": "https://crisp.chat/",
      "description": "Crisp is the best way to chat with your website visitors. Add it on your website in 2 minutes and start increasing your sales!",
      "timezone": -300,
      "metrics": {
        "employees": 4,
        "market_cap": 0,
        "raised": 0,
        "arr": 0
      },
      "geolocation": {
        "country": "FR",
        "region": "29",
        "city": "Brest",
        "coordinates": {
          "latitude": 48.3908,
          "longitude": -4.4703
        }
      },
      "tags": [
        "chat",
        "saas"
      ],
      "phones": [],
      "emails": [
        "contact@crisp.chat",
        "support@crisp.chat"
      ]
    },
    "segments": [
      "love",
      "poweruser"
    ],
    "notepad": "",
    "active": {
      "now": false
    },
    "created_at": 1468341857826,
    "updated_at": 1468401603070
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "people_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get People Profile
GET/website/{website_id}/people/profile/{people_id}

Resolves people profile.

  • error (boolean)

  • reason (string)

  • data (object)

    • people_id (string) - People identifier
    • email (string) - Email for people profile
    • person (object) - Personal information
      • nickname (string) - Nickname for user (includes first name and last name)
      • avatar (string) - Avatar for user
      • gender (string) - Gender for user
        • Members
          • male
          • female
      • phone (string) - Phone number for user
      • address (string) - Address for user
      • description (string) - Description for user
      • website (string) - Website of user
      • timezone (number) - Timezone offset of user (UTC)
      • profiles (array[object]) - Online profiles for user
        • type (string) - Profile type (eg: facebook, twitter)
        • handle (string) - User handle on online platform
      • employment (object) - Employment information for user
        • name (string) - Company name
        • domain (string) - Company domain name
        • title (string) - User title in company
        • role (string) - User role in company
        • seniority (string) - User seniority in company
      • geolocation (object) - Geolocation information for user
        • country (string) - Country code
        • region (string) - Region code
        • city (string) - City name
        • coordinates (object) - Location coordinates
          • latitude (number) - Latitude coordinate
          • longitude (number) - Longitude coordinate
      • locales (array[string]) - Locales supported by user (ISO 639-1)
    • company (object) - Company information
      • name (string) - Company name
      • legal_name (string) - Company legal name
      • domain (string) - Company domain name
      • url (string) - Company website URL
      • description (string) - Company description
      • timezone (number) - Company timezone offset (UTC)
      • phones (array[string]) - Company phone numbers
      • emails (array[string]) - Company email addresses
      • geolocation (object) - Company location
        • country (string) - Country code
        • region (string) - Region code
        • city (string) - City name
        • coordinates (object) - Location coordinates
          • latitude (number) - Latitude coordinate
          • longitude (number) - Longitude coordinate
      • metrics (object) - Metrics for company
        • employees (number) - Number of employees
        • market_cap (number) - Market capitalization
        • raised (number) - Money raised
        • arr (number) - Annual Recurring Revenue
      • tags (array[string]) - Tags for company
    • segments (array[string]) - Segments attributed to people profile
    • notepad (string) - Private notepad on people profile
    • active (object) - User activity statistics (based on last active session from user)
      • now (boolean) - Whether user is considered active right now or not
      • last (number) - Timestamp at which the user was last active
    • score (number) - Score associated to this profile, from 1 to 5 (based on ratings from user)
    • created_at (number) - Profile creation timestamp
    • updated_at (number) - Profile update timestamp
URI Parameters
HideShow
website_id
string (required) 

The website identifier

people_id
string (required) 

The people identifier (also allowed: people email)

PUT https://api.crisp.chat/v1/website/website_id/people/profile/people_id
RequestsSave People Profile
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "email": "valerian@crisp.chat",
  "person": {
    "nickname": "Valerian Saliou"
  }
}
Responses200402403404404404409
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "saved",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "people_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "people_email_exists",
  "data": {}
}

Save People Profile
PUT/website/{website_id}/people/profile/{people_id}

Saves people profile, and overwrite all previous information.

  • email (string, required) - Email for people profile

  • person (object, required) - Personal information

    • nickname (string, required) - Nickname for user (includes first name and last name)
    • avatar (string, optional) - Avatar for user
    • gender (string, optional) - Gender for user
      • Members
        • male
        • female
    • phone (string, optional) - Phone number for user
    • address (string, optional) - Address for user
    • description (string, optional) - Description for user
    • website (string, optional) - Website of user
    • timezone (number, optional) - Timezone offset of user (UTC)
    • profiles (array[object], optional) - Online profiles for user
      • type (string, required) - Profile type (eg: facebook, twitter)
      • handle (string, optional) - User handle on online platform
    • employment (object, optional) - Employment information for user
      • name (string, required) - Company name
      • domain (string, optional) - Company domain name
      • title (string, optional) - User title in company
      • role (string, optional) - User role in company
      • seniority (string, optional) - User seniority in company
    • geolocation (object, optional) - Geolocation information for user
      • country (string, optional) - Country code (can be blank)
      • region (string, optional) - Region code (can be blank)
      • city (string, optional) - City name (can be blank)
      • coordinates (object, optional) - Location coordinates
        • latitude (number, required) - Latitude coordinate
        • longitude (number, required) - Longitude coordinate
    • locales (array[string], optional) - Locales supported by user (ISO 639-1)

  • company (object, optional) - Company information

    • name (string, required) - Company name
    • legal_name (string, optional) - Company legal name
    • domain (string, optional) - Company domain name
    • url (string, optional) - Company website URL
    • description (string, optional) - Company description
    • timezone (number, optional) - Company timezone offset (UTC)
    • phones (array[string], optional) - Company phone numbers
    • emails (array[string], optional) - Company email addresses
    • geolocation (object, optional) - Company location
      • country (string, optional) - Country code (can be blank)
      • region (string, optional) - Region code (can be blank)
      • city (string, optional) - City name (can be blank)
      • coordinates (object, optional) - Location coordinates
        • latitude (number, required) - Latitude coordinate
        • longitude (number, required) - Longitude coordinate
    • metrics (object, optional) - Metrics for company
      • employees (number, optional) - Number of employees
      • market_cap (number, optional) - Market capitalization
      • raised (number, optional) - Money raised
      • arr (number, optional) - Annual Recurring Revenue
    • tags (array[string], optional) - Tags for company

  • segments (array[string], optional) - Segments attributed to people profile

  • notepad (string, optional) - Private notepad on people profile

URI Parameters
HideShow
website_id
string (required) 

The website identifier

people_id
string (required) 

The people identifier (also allowed: people email)

PATCH https://api.crisp.chat/v1/website/website_id/people/profile/people_id
RequestsUpdate People Profile
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "email": "valerian@crisp.chat",
  "person": {
    "nickname": "Valerian Saliou"
  }
}
Responses200402403404404404409
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "updated",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "people_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "people_email_exists",
  "data": {}
}

Update People Profile
PATCH/website/{website_id}/people/profile/{people_id}

Updates people profile, and save only changed fields on the previous profile revision.

  • email (string, optional) - Email for people profile

  • person (object, optional) - Personal information

    • nickname (string, optional) - Nickname for user (includes first name and last name)
    • avatar (string, optional) - Avatar for user
    • gender (string, optional) - Gender for user
      • Members
        • male
        • female
    • phone (string, optional) - Phone number for user
    • address (string, optional) - Address for user
    • description (string, optional) - Description for user
    • website (string, optional) - Website of user
    • timezone (number, optional) - Timezone offset of user (UTC)
    • profiles (array[object], optional) - Online profiles for user
      • type (string, optional) - Profile type (eg: facebook, twitter)
      • handle (string, optional) - User handle on online platform
    • employment (object, optional) - Employment information for user
      • name (string, optional) - Company name
      • domain (string, optional) - Company domain name
      • title (string, optional) - User title in company
      • role (string, optional) - User role in company
      • seniority (string, optional) - User seniority in company
    • geolocation (object, optional) - Geolocation information for user
      • country (string, optional) - Country code (can be blank)
      • region (string, optional) - Region code (can be blank)
      • city (string, optional) - City name (can be blank)
      • coordinates (object, optional) - Location coordinates
        • latitude (number, optional) - Latitude coordinate
        • longitude (number, optional) - Longitude coordinate
    • locales (array[string], optional) - Locales supported by user (ISO 639-1)

  • company (object, optional) - Company information

    • name (string, optional) - Company name
    • legal_name (string, optional) - Company legal name
    • domain (string, optional) - Company domain name
    • url (string, optional) - Company website URL
    • description (string, optional) - Company description
    • timezone (number, optional) - Company timezone offset (UTC)
    • phones (array[string], optional) - Company phone numbers
    • emails (array[string], optional) - Company email addresses
    • geolocation (object, optional) - Company location
      • country (string, optional) - Country code (can be blank)
      • region (string, optional) - Region code (can be blank)
      • city (string, optional) - City name (can be blank)
      • coordinates (object, optional) - Location coordinates
        • latitude (number, optional) - Latitude coordinate
        • longitude (number, optional) - Longitude coordinate
    • metrics (object, optional) - Metrics for company
      • employees (number, optional) - Number of employees
      • market_cap (number, optional) - Market capitalization
      • raised (number, optional) - Money raised
      • arr (number, optional) - Annual Recurring Revenue
    • tags (array[string], optional) - Tags for company

  • segments (array[string], optional) - Segments attributed to people profile

  • notepad (string, optional) - Private notepad on people profile

URI Parameters
HideShow
website_id
string (required) 

The website identifier

people_id
string (required) 

The people identifier (also allowed: people email)

DELETE https://api.crisp.chat/v1/website/website_id/people/profile/people_id
RequestsRemove People Profile
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200402403403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "deleted",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "removal_not_permitted",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "people_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Remove People Profile
DELETE/website/{website_id}/people/profile/{people_id}

Removes people profile in website.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

people_id
string (required) 

The people identifier (also allowed: people email)

GET https://api.crisp.chat/v1/website/website_id/people/conversations/people_id/list/page_number
RequestsList People Conversations
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200206402403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    "session_b7642ced-5e5a-449b-9864-6489ebdadca3",
    "session_2fedcdb1-c1d7-4adf-a34c-e8c83e887572"
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    "session_b7642ced-5e5a-449b-9864-6489ebdadca3"
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "people_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

List People Conversations
GET/website/{website_id}/people/conversations/{people_id}/list/{page_number}

Lists conversations linked to people.

  • error (boolean)

  • reason (string)

  • data (array[string])

URI Parameters
HideShow
website_id
string (required) 

The website identifier

people_id
string (required) 

The people identifier (also allowed: people email)

page_number
number (optional) 

The page number (paging in conversation list)

POST https://api.crisp.chat/v1/website/website_id/people/events/people_id
RequestsAdd Event
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses201402403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "added",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "people_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Add A People Event
POST/website/{website_id}/people/events/{people_id}

Stacks an event for people.

  • text (string, required) - Text for event

  • data (object, optional) - Data for event (if any)

  • color (enum[string], optional) - Color for event (if any)

    • Members
      • red
      • orange
      • yellow
      • green
      • blue
      • purple
      • pink
      • brown
      • grey
      • black
URI Parameters
HideShow
website_id
string (required) 

The website identifier

people_id
string (required) 

The people identifier (also allowed: people email)

GET https://api.crisp.chat/v1/website/website_id/people/events/people_id/list/page_number
RequestsList Events
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200206402403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "timestamp": 1468341926143,
      "text": "Added item to basket",
      "data": {
        "price": 10.99,
        "currency": "USD"
      },
      "color": "red"
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "timestamp": 1468341926143,
      "text": "Added item to basket",
      "data": {
        "price": 10.99,
        "currency": "USD"
      },
      "color": "red"
    },
    {
      "timestamp": 1468341867516,
      "text": "Signed up",
      "data": {},
      "color": "blue"
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "people_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

List People Events
GET/website/{website_id}/people/events/{people_id}/list/{page_number}

Lists stacked events for people.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • text (string) - Text for event
    • data (object) - Data for event (if any)
    • color (enum[string]) - Color for event (if any)
      • Members
        • red
        • orange
        • yellow
        • green
        • blue
        • purple
        • pink
        • brown
        • grey
        • black
    • timestamp (number) - Timestamp of event (when the event was stacked)
URI Parameters
HideShow
website_id
string (required) 

The website identifier

people_id
string (required) 

The people identifier (also allowed: people email)

page_number
number (optional) 

The page number (paging in event list)

GET https://api.crisp.chat/v1/website/website_id/people/data/people_id
RequestsGet Data
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200402403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {
    "data": {
      "type": "customer",
      "signup": "finished"
    }
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "people_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get People Data
GET/website/{website_id}/people/data/{people_id}

Gets stored data for people.

  • error (boolean)

  • reason (string)

  • data (object)

    • data (object) - People data
URI Parameters
HideShow
website_id
string (required) 

The website identifier

people_id
string (required) 

The people identifier (also allowed: people email)

PUT https://api.crisp.chat/v1/website/website_id/people/data/people_id
RequestsSave Data
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "data": {
    "type": "customer",
    "signup": "finished"
  }
}
Responses200402403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "saved",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "people_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Save People Data
PUT/website/{website_id}/people/data/{people_id}

Saves stored data for people.

  • data (object, optional) - People data
URI Parameters
HideShow
website_id
string (required) 

The website identifier

people_id
string (required) 

The people identifier (also allowed: people email)

GET https://api.crisp.chat/v1/website/website_id/people/subscription/people_id
RequestsGet Subscription Status
Headers
Content-Type: application/json
Responses200403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {
    "email": true
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "people_not_found",
  "data": {}
}

Get People Subscription Status
GET/website/{website_id}/people/subscription/{people_id}

Resolves subscription status for people (subscribed or unsubscribed).

  • error (boolean)

  • reason (string)

  • data (object)

    • email (boolean) - Whether people is subscribed to emails or not
URI Parameters
HideShow
website_id
string (required) 

The website identifier

people_id
string (required) 

The people identifier (also allowed: people email)

PATCH https://api.crisp.chat/v1/website/website_id/people/subscription/people_id
RequestsUpdate Subscription
Headers
Content-Type: application/json
Body
{
  "email": true
}
Responses200403404404423
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "saved",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "people_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "quota_limit_exceeded",
  "data": {}
}

Update People Subscription Status
PATCH/website/{website_id}/people/subscription/{people_id}

Updates current subscription status for people (subscribe or unsubscribe).

  • email (boolean, required) - Whether to subscribe to emails or not
URI Parameters
HideShow
website_id
string (required) 

The website identifier

people_id
string (required) 

The people identifier (also allowed: people email)

POST https://api.crisp.chat/v1/website/website_id/people/export/profiles
RequestsExport People Profiles
  • Authenticated Tiers: user
Headers
Content-Type: application/json
Body
{}
Responses202402403404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Export People Profiles
POST/website/{website_id}/people/export/profiles

Exports people profiles. The exported data is sent back to email to the requester user.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

POST https://api.crisp.chat/v1/website/website_id/people/import/profiles
RequestsImport People Profiles
  • Authenticated Tiers: user
Headers
Content-Type: application/json
Body
{
  "url": "https://storage.crisp.chat/users/processing/import/aa0b64dd-9fb4-4db9-80d6-5a49eb84087b/19d956c7-0294-45ad-89e1-58ce45e7008f.csv",
  "mapping": [
    {
      "column": 1,
      "field": "email"
    },
    {
      "column": 2,
      "field": "person.nickname"
    }
  ],
  "options": {
    "column_separator": ";",
    "skip_header": true
  }
}
Responses202402403404423423
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {
    "import_id": "b831c61f-c289-469d-938c-4eaa1b0ee466"
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "import_busy_ingesting",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "quota_limit_exceeded",
  "data": {}
}

Import People Profiles
POST/website/{website_id}/people/import/profiles

Imports people profiles. The imported data, eg. a CSV file containing user emails and full names is used to populate website user database.

The import events are sent back asynchronously on the RTM Events channel, using either the event namespace people:import:progress or people:import:done.

  • url (string, required) - File URL containing user data to be imported

  • mapping (array[object], required) - Raw data to Crisp data mapping

    • column (number, required) - Mapping from raw data column index (starts at 1)
    • field (string, required) - Mapping to Crisp field (regular field, or virtual field starting with _.)
      • Members
        • email
        • segments
        • notepad
        • person.nickname
        • person.phone
        • person.address
        • person.website
        • person.geolocation.country
        • person.geolocation.city
        • company.name
        • data.[*]
        • created_at
        • active
        • _.person.first_name
        • _.person.last_name

  • options (string, required) - Import options

    • column_separator (string, required) - One-character column separator
    • skip_header (boolean, required) - Whether to skip headers or not
URI Parameters
HideShow
website_id
string (required) 

The website identifier

Website Visitors

Manages multiple website visitors.

GET https://api.crisp.chat/v1/website/website_id/visitors/count
RequestsCount Visitors
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "counted",
  "data": {
    "count": 42,
    "active": 7,
    "limited": false
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Count Visitors
GET/website/{website_id}/visitors/count

Counts visitors currently on website.

  • error (boolean)

  • reason (string)

  • data (object)

    • count (number) - Number of visitors currently on website
    • active (number) - Number of active visitors currently on website (those actively browsing)
    • limited (boolean) - Whether visitor sockets are limited or not (due to high traffic)
URI Parameters
HideShow
website_id
string (required) 

The website identifier

GET https://api.crisp.chat/v1/website/website_id/visitors/list/page_number
RequestsList Visitors
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200206403404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "session_id": "session_19e5240f-0a8d-461e-a661-a3123fc6eec9",
      "nickname": "Valerian",
      "email": "valerian@crisp.chat",
      "avatar": "https://image.enrich.email/person/avatar/7d47b5be7e31885719e6587eb49fd50403045c80.jpg",
      "useragent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2683.0 Safari/537.36",
      "initiated": true,
      "active": true,
      "last_page": {
        "page_title": "Acme Inc. | Marketplace",
        "page_url": "https://shop.acme-inc.com/"
      },
      "geolocation": {
        "country": "US",
        "region": "CA",
        "city": "San Francisco",
        "coordinates": {
          "latitude": 37.7749,
          "longitude": -122.4194
        }
      },
      "timezone": -120,
      "capabilities": [
        "browsing",
        "call"
      ],
      "locales": [
        "en-US",
        "en",
        "fr"
      ]
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "session_id": "session_19e5240f-0a8d-461e-a661-a3123fc6eec9",
      "nickname": "Valerian",
      "email": "valerian@crisp.chat",
      "avatar": "https://image.enrich.email/person/avatar/7d47b5be7e31885719e6587eb49fd50403045c80.jpg",
      "useragent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2683.0 Safari/537.36",
      "initiated": true,
      "active": true,
      "last_page": {
        "page_title": "Acme Inc. | Marketplace",
        "page_url": "https://shop.acme-inc.com/"
      },
      "geolocation": {
        "country": "US",
        "region": "CA",
        "city": "San Francisco",
        "coordinates": {
          "latitude": 37.7749,
          "longitude": -122.4194
        }
      },
      "timezone": -120,
      "capabilities": [
        "browsing",
        "call"
      ],
      "locales": [
        "en-US",
        "en",
        "fr"
      ]
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

List Visitors
GET/website/{website_id}/visitors/list/{page_number}

Lists visitors currently on website.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • session_id (string) - Session identifier for visitor
    • nickname (string) - Nickname for visitor
    • email (string) - Email for visitor
    • avatar (string) - Avatar for visitor
    • useragent (string) - Useragent as advertised by visitor browser
    • initiated (boolean) - Whether session is initiated or not
    • active (boolean) - Whether the user is actively browsing or not
    • last_page (object) - Last page browsed by visitor
      • page_title (string) - Last page title
      • page_url (string) - Last page URL
    • geolocation (object) - Geolocation for visitor
      • country (string) - Country code
      • region (string) - Region code
      • city (string) - City name
      • coordinates (object) - Location coordinates
        • latitude (number) - Latitude coordinate
        • longitude (number) - Longitude coordinate
    • timezone (number) - Visitor timezone offset (UTC)
    • capabilities (array[enum[string]]) - Capabilities of the visitor device
      • Members
        • browsing
        • call
    • locales (array[string]) - Locales supported by visitor (ISO 639-1)
URI Parameters
HideShow
website_id
string (required) 

The website identifier

page_number
number (optional) 

Page number for conversations paging

GET https://api.crisp.chat/v1/website/website_id/visitors/map?center_latitude=&center_longitude=&center_radius=
RequestsMap Visitors
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200400400400402403404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "mapped",
  "data": [
    {
      "visitors": {
        "count": 73,
        "threshold": 99,
        "sessions": [
          {
            "session_id": "session_19e5240f-0a8d-461e-a661-a3123fc6eec9",
            "nickname": "Valerian",
            "email": "valerian@crisp.chat",
            "avatar": "https://image.enrich.email/person/avatar/7d47b5be7e31885719e6587eb49fd50403045c80.jpg",
            "initiated": true,
            "active": true,
            "last_page": {
              "page_title": "Acme Inc. | Marketplace",
              "page_url": "https://shop.acme-inc.com/"
            },
            "timezone": -120,
            "capabilities": [
              "browsing",
              "call"
            ],
            "locales": [
              "en-US",
              "en",
              "fr"
            ]
          }
        ]
      },
      "geolocation": {
        "country": "US",
        "region": "CA",
        "city": "San Francisco",
        "coordinates": {
          "latitude": 37.7749,
          "longitude": -122.4194
        }
      }
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_longitude",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_latitude",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_radius",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Pinpoint Visitors On A Map
GET/website/{website_id}/visitors/map{?center_latitude}{&center_longitude}{&center_radius}

Maps visitors in a geographical area, given a geographical center and a map radius (defaults to whole Earth if none given). Visitors are grouped in geographical points. There is a static number of points per area (the area is composed of sub-divisions of equal size). Only points which contain visitors are returned.

The map precision increases as the area radius decreases. If there are too many visitors in a given geographical point, an approximate visitors count number will be given.

  • error (boolean)

  • reason (string)

  • data (object)

    • visitors (object) - Visitors for geographical point
      • count (number) - Number of visitors in geographical point
      • threshold (number) - The maximum count number as restricted by the API for calculations (may vary)
      • sessions (array[object]) - Sessions associated to the geographical point
        • session_id (string) - Session identifier for session
        • nickname (string) - Nickname for session
        • email (string) - Email for session
        • avatar (string) - Avatar for session
        • initiated (boolean) - Whether session is initiated or not
        • active (boolean) - Whether the user is actively browsing or not
        • last_page (object) - Last page browsed by session
          • page_title (string) - Last page title
          • page_url (string) - Last page URL
        • timezone (number) - Visitor timezone offset (UTC)
        • capabilities (array[enum[string]]) - Capabilities of the visitor device
          • Members
            • browsing
            • call
        • locales (array[string]) - Locales supported by visitor (ISO 639-1)
    • geolocation (object) - Geolocation for geographical point
      • country (string) - Country code
      • region (string) - Region code
      • city (string) - City name
      • coordinates (object) - Location coordinates
        • latitude (number) - Latitude coordinate
        • longitude (number) - Longitude coordinate
URI Parameters
HideShow
website_id
string (required) 

The website identifier

center_latitude
number (optional) 

Area center point latitude

center_longitude
number (optional) 

Area center point longitude

center_radius
number (optional) 

Area radius (in kilometers)

GET https://api.crisp.chat/v1/website/website_id/visitors/token/
RequestsGet Session From Token
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {
    "session_id": "session_85a46e79-b712-4c10-92f0-a4db8ebd1d8c"
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "token_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get Session Identifier From Token
GET/website/{website_id}/visitors/token/

Transforms a token to a session identifier, if any session is bound to the token. The token can be bound to a session from the Crisp chatbox.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • session_id (string) - Session identifier
    • token_id (string) - Token value
URI Parameters
HideShow
website_id
string (required) 

The website identifier

GET https://api.crisp.chat/v1/website/website_id/visitors/blocked
RequestsCount Blocked Visitors
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "rule": "ip",
      "blocked": 13
    },
    {
      "rule": "email",
      "blocked": 2
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Count Blocked Visitors
GET/website/{website_id}/visitors/blocked

Counts all blocked visitors on website, by rule list.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • rule (enum[string]) - Rule name
      • Members
        • ip
        • email
    • blocked (number) - Number of blocked visitors for rule
URI Parameters
HideShow
website_id
string (required) 

The website identifier

GET https://api.crisp.chat/v1/website/website_id/visitors/blocked/block_rule
RequestsCount Blocked Visitors
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {
    "rule": "ip",
    "blocked": 13
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "rule_not_found",
  "data": {}
}

Count Blocked Visitors In Rule
GET/website/{website_id}/visitors/blocked/{block_rule}

Counts all blocked visitors in rule list on website.

  • error (boolean)

  • reason (string)

  • data (object)

    • rule (enum[string]) - Rule name
      • Members
        • ip
        • email
    • blocked (number) - Number of blocked visitors for rule
URI Parameters
HideShow
website_id
string (required) 

The website identifier

block_rule
string (required) 

The block rule (ip or email)

DELETE https://api.crisp.chat/v1/website/website_id/visitors/blocked/block_rule
RequestsClear Blocked Visitors
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "deleted",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "rule_not_found",
  "data": {}
}

Clear Blocked Visitors In Rule
DELETE/website/{website_id}/visitors/blocked/{block_rule}

Clears all blocked visitors in rule list on website.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

block_rule
string (required) 

The block rule (ip or email)

Website Availability

Manages website availability operations.

GET https://api.crisp.chat/v1/website/website_id/availability/status
RequestsGet Website Availability Status
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {
    "status": "online",
    "since": 1495877133091
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Get Website Availability Status
GET/website/{website_id}/availability/status

Resolves the website availability status. This tells whether the chatbox is seen as online or away by visitors.

The availability status is set to online if at least one operator can be seen as online (given his account availability settings).

  • error (boolean)

  • reason (string)

  • data (object)

    • status (enum[string]) - Availability status
      • Members
        • online
        • away
        • offline
    • since (number) - Timestamp since when the availability has been updated
URI Parameters
HideShow
website_id
string (required) 

The website identifier

GET https://api.crisp.chat/v1/website/website_id/availability/operators
RequestsList Availabilities
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "user_id": "a4c32c68-be91-4e29-8a05-976e93abbe3f",
      "type": "online",
      "time": {
        "for": 40,
        "since": 1479999493561
      }
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

List Website Operator Availabilities
GET/website/{website_id}/availability/operators

Lists the availabilities for website operators. This maps the availability of each operator in the website.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • user_id (string) - User identifier
    • type (enum[string]) - Availability type
      • Members
        • online
        • away
        • offline
    • time (object)
      • for (number) - Seconds for which the availability is valid
      • since (number) - Timestamp since when the availability has been updated
URI Parameters
HideShow
website_id
string (required) 

The website identifier

Website Operators

Manages multiple website operators.

GET https://api.crisp.chat/v1/website/website_id/operators/list
RequestsList Website Operators
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "type": "operator",
      "details": {
        "user_id": "a53c456f-286a-490c-8793-d2a651838137",
        "email": "baptiste@crisp.chat",
        "first_name": "Baptiste",
        "last_name": "Jamin",
        "role": "member",
        "title": "CEO",
        "availability": "away",
        "has_token": false
      }
    },
    {
      "type": "operator",
      "details": {
        "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b",
        "email": "valerian@crisp.chat",
        "first_name": "Valerian",
        "last_name": "Saliou",
        "role": "owner",
        "title": "CTO",
        "availability": "online",
        "has_token": true
      }
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "operators_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

List Website Operators
GET/website/{website_id}/operators/list

Lists all operator members of website.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • type (enum[string]) - Member type
      • Members
        • operator
        • invite
    • details (object) - Member details
      • user_id (string) - User identifier
      • email (string) - User email
      • avatar (string) - User avatar
      • first_name (string) - User first name
      • last_name (string) - User last name
      • role (enum[string]) - User role
        • Members
          • owner
          • member
      • title (string) - User title (if any)
      • availability (enum[string]) - User availability
        • Members
          • online
          • away
          • offline
      • has_token (boolean) - Whether operator has Two Factor Authentication enabled or not
URI Parameters
HideShow
website_id
string (required) 

The website identifier

GET https://api.crisp.chat/v1/website/website_id/operators/active
RequestsList Last Active Website Operators
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "user_id": "a53c456f-286a-490c-8793-d2a651838137",
      "avatar": null,
      "nickname": "Baptiste",
      "timestamp": 1486797010264
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

List Last Active Website Operators
GET/website/{website_id}/operators/active

Lists last active website operators, ie. operators who last replied to a visitor message.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • user_id (string) - Operator user identifier
    • avatar (string) - Operator avatar
    • nickname (string) - Operator nickname
    • timestamp (number) - Timestamp at which operator was last active
URI Parameters
HideShow
website_id
string (required) 

The website identifier

DELETE https://api.crisp.chat/v1/website/website_id/operators/active
RequestsFlush Last Active Website Operators
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "flushed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Flush Last Active Website Operators
DELETE/website/{website_id}/operators/active

Flushes the list of last active website operators, ie. operators who last replied to a visitor message.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

PATCH https://api.crisp.chat/v1/website/website_id/operators/email
RequestsSend Email To Operators
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "recipient": "owners",
  "subject": "Plugin limits reached",
  "message": "Hi, you've reached the Slack plugin limits. Please contact our support team."
}
Responses202403404404412
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "no_recipient_found",
  "data": {}
}

Send Email To Website Operators
PATCH/website/{website_id}/operators/email

Sends an email to target website operators. The email will be delivered to each operator account email address.

  • recipient (enum[string], required) - Recipient type

    • Members
      • all
      • owners
      • members
      • user

  • user_id (string, optional) - Recipient user identifier (if recipient is user)

  • subject (string, required) - Email subject

  • message (string, required) - Email message body

  • target (object, optional) - Target button

    • label (string, required) - Target button label
    • url (string, required) - Target button URL
URI Parameters
HideShow
website_id
string (required) 

The website identifier

Website Operator

Manages a single website operator.

GET https://api.crisp.chat/v1/website/website_id/operator/user_id
RequestsGet A Website Operator
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {
    "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b",
    "email": "valerian@crisp.chat",
    "first_name": "Valerian",
    "last_name": "Saliou",
    "role": "owner",
    "title": "CTO",
    "availability": "online",
    "has_token": true
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "operator_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Get A Website Operator
GET/website/{website_id}/operator/{user_id}

Resolves a given website operator.

  • error (boolean)

  • reason (string)

  • data (object)

    • user_id (string) - User identifier
    • email (string) - User email
    • avatar (string) - User avatar
    • first_name (string) - User first name
    • last_name (string) - User last name
    • role (enum[string]) - User role
      • Members
        • owner
        • member
    • title (string) - User title (if any)
    • availability (enum[string]) - User availability
      • Members
        • online
        • away
        • offline
    • has_token (boolean) - Whether operator has Two Factor Authentication enabled or not
URI Parameters
HideShow
website_id
string (required) 

The website identifier

user_id
string (required) 

The user identifier for operator

POST https://api.crisp.chat/v1/website/website_id/operator
RequestsInvite Operator
  • Authenticated Tiers: user
Headers
Content-Type: application/json
Body
{
  "email": "julien@crisp.chat",
  "role": "member",
  "verify": "MySuperSecurePassword"
}
Responses202403403404409409423
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "invited",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "operator_exists",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invite_exists",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "password_unverified",
  "data": {}
}

Invite A Website Operator
POST/website/{website_id}/operator

Invites an email to join website as operator. The target email doesn’t need to be a valid Crisp account, since Crisp will send an invite email to that email. The receiver is then prompted to click on a link to either join the website with an existing account, or create a new account on the fly.

  • email (string, required) - Operator email

  • role (enum[string], required) - Operator role

    • Members
      • owner
      • member

  • verify (string, required) - User password (used to double-authenticate invite)

URI Parameters
HideShow
website_id
string (required) 

The website identifier

PATCH https://api.crisp.chat/v1/website/website_id/operator/user_id
RequestsChange Operator Membership
  • Authenticated Tiers: user
Headers
Content-Type: application/json
Body
{
  "role": "owner",
  "title": "CTO"
}
Responses200403403403404404423
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "updated",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "last_owner",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "operator_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "billing_owner",
  "data": {}
}

Change Operator Membership
PATCH/website/{website_id}/operator/{user_id}

Changes the membership of an existing operator. Useful to downgrade or upgrade an operator from/to owner role, or change their title in the team.

  • role (enum[string], optional) - Operator role

    • Members
      • owner
      • member

  • title (string, optional) - Operator title (if any)

URI Parameters
HideShow
website_id
string (required) 

The website identifier

user_id
string (required) 

The user identifier for operator

DELETE https://api.crisp.chat/v1/website/website_id/operator/user_id
RequestsUnlink Operator From Website
  • Authenticated Tiers: user
Headers
Content-Type: application/json
Responses200403403403403404404423
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "unlinked",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_self_user",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "last_owner",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "operator_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "billing_owner",
  "data": {}
}

Unlink Operator From Website
DELETE/website/{website_id}/operator/{user_id}

Unlinks given operator from website. Note that the last operator in the website cannot be unlinked.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

user_id
string (required) 

The user identifier for operator

Website Campaigns

Manages multiple website campaigns.

GET https://api.crisp.chat/v1/website/website_id/campaigns/list/page_number?search_name=&filter_type_one_shot=&filter_type_automated=&filter_status_not_configured=&filter_status_ready=&filter_status_paused=&filter_status_sending=&filter_status_done=
RequestsList Campaigns
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200206403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "campaign_id": "819ef0d4-927a-4432-8444-0749a6c33ac1",
      "type": "one-shot",
      "format": "markdown",
      "name": "Merry Christmas!",
      "ready": true,
      "dispatched": true,
      "running": false,
      "progress": 100,
      "targets": 1243,
      "reached": 1243,
      "created_at": 1482845836236,
      "updated_at": 1482845836236,
      "dispatched_at": 1482845836236
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "campaign_id": "819ef0d4-927a-4432-8444-0749a6c33ac1",
      "type": "one-shot",
      "format": "markdown",
      "name": "Merry Christmas!",
      "ready": true,
      "dispatched": true,
      "running": false,
      "progress": 100,
      "targets": 1243,
      "reached": 1243,
      "created_at": 1482845836236,
      "updated_at": 1482845836236,
      "dispatched_at": 1482845836236
    },
    {
      "campaign_id": "15750df8-c041-4985-964b-74796bf52d0f",
      "type": "one-shot",
      "format": "markdown",
      "name": "Our New Product",
      "ready": true,
      "dispatched": false,
      "running": false,
      "progress": 0,
      "targets": 10218,
      "reached": 0,
      "created_at": 1482845662931,
      "updated_at": 1482846057833,
      "dispatched_at": 1482845820338
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

List Campaigns
GET/website/{website_id}/campaigns/list/{page_number}{?search_name}{&filter_type_one_shot}{&filter_type_automated}{&filter_status_not_configured}{&filter_status_ready}{&filter_status_paused}{&filter_status_sending}{&filter_status_done}

Lists campaigns for website.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • campaign_id (string) - Campaign identifier
    • type (enum[string]) - Campaign type
      • Members
        • one-shot
        • automated
    • format (enum[string]) - Campaign format
      • Members
        • markdown
        • html
    • name (string) - Campaign name
    • ready (boolean) - Campaign ready state
    • dispatched (boolean) - Campaign dispatched state
    • running (boolean) - Campaign running state
    • progress (number) - Campaign progress percentage (from 0 to 100)
    • targets (number) - Number of targets (number of users the campaign reaches)
    • reached (number) - Number of reached users (number of users who received the campaign message)
    • created_at (number) - Campaign creation timestamp
    • updated_at (number) - Campaign update timestamp
    • dispatched_at (number) - Campaign dispatch timestamp
URI Parameters
HideShow
website_id
string (required) 

The website identifier

page_number
number (optional) 

Page number for campaigns paging

search_name
string (optional) 

Search by campaign name

filter_type_one_shot
string (optional) 

Filter by campaign one-shot type (1 or 0)

filter_type_automated
string (optional) 

Filter by campaign automated type (1 or 0)

filter_status_not_configured
string (optional) 

Filter by campaign not configured status (1 or 0)

filter_status_ready
string (optional) 

Filter by campaign ready status (1 or 0)

filter_status_paused
string (optional) 

Filter by campaign paused status (1 or 0)

filter_status_sending
string (optional) 

Filter by campaign sending status (1 or 0)

filter_status_done
string (optional) 

Filter by campaign done status (1 or 0)

GET https://api.crisp.chat/v1/website/website_id/campaigns/templates/page_number
RequestsList Templates
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200206403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "template_id": "4b132cbf-9786-4a24-b04c-963d02e671bf",
      "name": "HTML Template",
      "format": "html",
      "created_at": 1526652030686,
      "updated_at": 1526652315224
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "template_id": "4b132cbf-9786-4a24-b04c-963d02e671bf",
      "name": "HTML Template",
      "format": "html",
      "created_at": 1526652030686,
      "updated_at": 1526652315224
    },
    {
      "template_id": "67394479-f014-4521-a62e-421f6fdc2bc1",
      "name": "Markdown Template",
      "format": "markdown",
      "created_at": 1526650988979,
      "updated_at": 1526652026590
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

List Campaign Templates
GET/website/{website_id}/campaigns/templates/{page_number}

Lists campaign templates for website.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • template_id (string) - Template identifier
    • name (string) - Template name
    • format (enum[string]) - Template format
      • Members
        • markdown
        • html
    • created_at (number) - Template creation timestamp
    • updated_at (number) - Template update timestamp
URI Parameters
HideShow
website_id
string (required) 

The website identifier

page_number
number (optional) 

Page number for templates paging

POST https://api.crisp.chat/v1/website/website_id/campaigns/template
RequestsCreate A New Template
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "name": "HTML Template",
  "format": "html"
}
Responses201403404404409
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "added",
  "data": {
    "template_id": "4b132cbf-9786-4a24-b04c-963d02e671bf"
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "template_exists",
  "data": {}
}

Create A New Campaign Template
POST/website/{website_id}/campaigns/template

Creates a new campaign template.

  • name (string, required) - Template name

  • format (enum[string], required) - Template format

    • Members
      • markdown
      • html
URI Parameters
HideShow
website_id
string (required) 

The website identifier

HEAD https://api.crisp.chat/v1/website/website_id/campaigns/template/template_id
RequestsCheck If Template Exists
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404
Headers
Content-Type: application/json
Headers
Content-Type: application/json
Headers
Content-Type: application/json

Check If Campaign Template Exists
HEAD/website/{website_id}/campaigns/template/{template_id}

Checks if given campaign template exists.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

template_id
string (required) 

The template identifier

GET https://api.crisp.chat/v1/website/website_id/campaigns/template/template_id
RequestsGet A Template
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {
    "template_id": "4b132cbf-9786-4a24-b04c-963d02e671bf",
    "name": "HTML Template",
    "format": "html",
    "content": "<html><body><a href=\"{{url.unsubscribe}}\"></a></body></html>",
    "created_at": 1526652030686,
    "updated_at": 1526652315224
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "template_not_found",
  "data": {}
}

Get A Campaign Template
GET/website/{website_id}/campaigns/template/{template_id}

Resolves campaign template information.

  • error (boolean)

  • reason (string)

  • data (object)

    • template_id (string) - Template identifier
    • name (string) - Template name
    • format (enum[string]) - Template format
      • Members
        • markdown
        • html
    • content (string) - Template content
    • created_at (number) - Template creation timestamp
    • updated_at (number) - Template update timestamp
URI Parameters
HideShow
website_id
string (required) 

The website identifier

template_id
string (required) 

The template identifier

PUT https://api.crisp.chat/v1/website/website_id/campaigns/template/template_id
RequestsSave A Template
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "name": "HTML Template",
  "content": "<html><body><a href=\"{{url.unsubscribe}}\"></a></body></html>"
}
Responses200400400403404404404409
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "saved",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "template_html_invalid_code",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "template_html_no_unsubscribe",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "template_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "template_name_exists",
  "data": {}
}

Save A Campaign Template
PUT/website/{website_id}/campaigns/template/{template_id}

Saves a campaign template in website, and overwrite previous template information.

  • name (string, required) - Template name

  • content (string, required) - Template content

URI Parameters
HideShow
website_id
string (required) 

The website identifier

template_id
string (required) 

The template identifier

PATCH https://api.crisp.chat/v1/website/website_id/campaigns/template/template_id
RequestsUpdate A Template
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "content": "<html><body><a href=\"{{url.unsubscribe}}\"></a></body></html>"
}
Responses200400400403404404404409
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "updated",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "template_html_invalid_code",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "template_html_no_unsubscribe",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "template_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "template_name_exists",
  "data": {}
}

Update A Campaign Template
PATCH/website/{website_id}/campaigns/template/{template_id}

Updates a campaign template in website, and save only changed fields.

  • name (string, optional) - Template name

  • content (string, optional) - Template content

URI Parameters
HideShow
website_id
string (required) 

The website identifier

template_id
string (required) 

The template identifier

DELETE https://api.crisp.chat/v1/website/website_id/campaigns/template/template_id
RequestsRemove A Template
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "deleted",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "template_not_found",
  "data": {}
}

Remove A Campaign Template
DELETE/website/{website_id}/campaigns/template/{template_id}

Removes a campaign template in website.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

template_id
string (required) 

The template identifier

Website Campaign

Manages a single website campaign.

POST https://api.crisp.chat/v1/website/website_id/campaign
RequestsCreate A New Campaign
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "type": "one-shot",
  "name": "Welcome!"
}
Responses201403404404409
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "added",
  "data": {
    "campaign_id": "5cc093b4-ee95-4327-be14-3f1cf6b84ae2"
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_exists",
  "data": {}
}

Create A New Campaign
POST/website/{website_id}/campaign

Creates a new campaign.

  • type (enum[string], required) - Campaign type

    • Members
      • one-shot
      • automated

  • name (string, required) - Campaign name

URI Parameters
HideShow
website_id
string (required) 

The website identifier

HEAD https://api.crisp.chat/v1/website/website_id/campaign/campaign_id
RequestsCheck If Campaign Exists
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404
Headers
Content-Type: application/json
Headers
Content-Type: application/json
Headers
Content-Type: application/json

Check If Campaign Exists
HEAD/website/{website_id}/campaign/{campaign_id}

Checks if given campaign exists.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

campaign_id
string (required) 

The campaign identifier

GET https://api.crisp.chat/v1/website/website_id/campaign/campaign_id
RequestsGet A Campaign
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {
    "campaign_id": "5cc093b4-ee95-4327-be14-3f1cf6b84ae2",
    "type": "one-shot",
    "format": "markdown",
    "name": "Welcome!",
    "sender": {
      "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b"
    },
    "recipients": {
      "type": "all"
    },
    "message": "*Hey there*, welcome on Crisp!",
    "options": {
      "deliver_to_email": true,
      "deliver_to_chatbox": true,
      "tracking": true
    },
    "statistics": {
      "opened": 42,
      "clicked": 23
    },
    "ready": true,
    "dispatched": true,
    "running": true,
    "progress": 50,
    "targets": 1243,
    "reached": 630,
    "created_at": 1482848102359,
    "updated_at": 1482848102359,
    "dispatched_at": 1482848102359
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_not_found",
  "data": {}
}

Get A Campaign
GET/website/{website_id}/campaign/{campaign_id}

Resolves campaign information.

  • error (boolean)

  • reason (string)

  • data (object)

    • campaign_id (string) - Campaign identifier
    • type (enum[string]) - Campaign type
      • Members
        • one-shot
        • automated
    • format (enum[string]) - Campaign format
      • Members
        • markdown
        • html
    • name (string) - Campaign name
    • sender (object) - Campaign sender
      • user_id (string) - Sender user identifier (member of website)
    • recipients (object) - Campaign recipients (if type is one-shot)
      • type (enum[string]) - Recipient routing type
        • Members
          • all
          • segment
          • people
          • filter
      • segments (array[string]) - Routing segments (if type is segment)
      • people (array[string]) - Routing people (if type is people)
      • filter (array[object]) - Routing filter (if type is filter)
        • model (enum[string]) - Filter model
          • Members
            • people
        • criterion (string) - Filter criterion (in model)
        • operator (enum[string]) - Filter operator
          • Members
            • eq
            • neq
            • ex
            • nex
            • has
            • nhas
            • sw
            • ew
            • gte
            • lte
            • gt
            • lt
        • query (array[string, number, boolean]) - Filter query terms
    • flow (object) - Campaign flow (if type is automated)
      • launch_event (string) - Event identifier that triggers automation flow (to run campaign for an user)
      • assert_filter (array[object]) - Filter to assert when event is triggered (can be empty)
        • model (enum[string]) - Filter model
          • Members
            • people
        • criterion (string) - Filter criterion (in model)
        • operator (enum[string]) - Filter operator
          • Members
            • eq
            • neq
            • ex
            • nex
            • has
            • nhas
            • sw
            • ew
            • gte
            • lte
            • gt
            • lt
        • query (array[string, number, boolean]) - Filter query terms
      • assert_delay (number) - Delay in minutes after which to process assertions (no delay by default)
      • deliver_once (boolean) - Ensures campaign is delivered once at a maximum for a given user, or not
      • deliver_delay (number) - Delivery delay in minutes (no delay by default)
    • message (string) - Campaign message
    • options (object) - Campaign options
      • deliver_to_chatbox (boolean) - Whether to deliver message to chatbox or not
      • deliver_to_email (boolean) - Whether to deliver message to email or not
      • tracking (boolean) - Whether to enable tracking or not
    • statistics (object) - Campaign statistics
      • opened (number) - Number of recipients who opened the campaign email
      • clicked (number) - Number of recipients who clicked on a link in the campaign email
    • ready (boolean) - Campaign ready state
    • dispatched (boolean) - Campaign dispatched state
    • running (boolean) - Campaign running state
    • progress (number) - Campaign progress percentage (from 0 to 100)
    • targets (number) - Number of targets (number of users the campaign reaches)
    • reached (number) - Number of reached users (number of users who received the campaign message)
    • created_at (number) - Campaign creation timestamp
    • updated_at (number) - Campaign update timestamp
    • dispatched_at (number) - Campaign dispatch timestamp
URI Parameters
HideShow
website_id
string (required) 

The website identifier

campaign_id
string (required) 

The campaign identifier

PUT https://api.crisp.chat/v1/website/website_id/campaign/campaign_id
RequestsSave A Campaign
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "type": "one-shot",
  "format": "markdown",
  "name": "Welcome!",
  "sender": {
    "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b"
  },
  "recipients": {
    "type": "all"
  },
  "message": "*Hey there*, welcome on Crisp!",
  "options": {
    "deliver_to_chatbox": true,
    "deliver_to_email": true,
    "tracking": true
  }
}
Responses200400400403404404404404409422423
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "saved",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_html_invalid_code",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_html_no_unsubscribe",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "sender_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_name_exists",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_format_incompatible",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_locked",
  "data": {}
}

Save A Campaign
PUT/website/{website_id}/campaign/{campaign_id}

Saves a campaign in website, and overwrite previous campaign information.

  • type (enum[string], required) - Campaign type

    • Members
      • one-shot
      • automated

  • format (enum[string], required) - Campaign format

    • Members
      • markdown
      • html

  • name (string, required) - Campaign name

  • sender (object, required) - Campaign sender

    • user_id (string, required) - Sender user identifier (member of website)

  • recipients (object, required) - Campaign recipients (if type is one-shot)

    • type (enum[string], required) - Recipient routing type
      • Members
        • all
        • segment
        • people
        • filter
    • segments (array[string], optional) - Routing segments (if type is segment)
    • people (array[string], optional) - Routing people (if type is people)
    • filter (array[object], optional) - Routing filter (if type is filter)
      • model (enum[string], required) - Filter model
        • Members
          • people
      • criterion (string, required) - Filter criterion (in model)
      • operator (enum[string], required) - Filter operator
        • Members
          • eq
          • neq
          • ex
          • nex
          • has
          • nhas
          • sw
          • ew
          • gte
          • lte
          • gt
          • lt
      • query (array[string, number, boolean], required) - Filter query terms

  • flow (object, required) - Campaign flow (if type is automated)

    • launch_event (string, required) - Event identifier that triggers automation flow (to run campaign for an user)
    • assert_filter (array[object], required) - Filter to assert when event is triggered (can be empty)
      • model (enum[string], required) - Filter model
        • Members
          • people
      • criterion (string, required) - Filter criterion (in model)
      • operator (enum[string], required) - Filter operator
        • Members
          • eq
          • neq
          • ex
          • nex
          • has
          • nhas
          • sw
          • ew
          • gte
          • lte
          • gt
          • lt
      • query (array[string, number, boolean], required) - Filter query terms
    • assert_delay (number, required) - Delay in minutes after which to process assertions (no delay by default)
    • deliver_once (boolean, required) - Ensures campaign is delivered once at a maximum for a given user, or not
    • deliver_delay (number, required) - Delivery delay in minutes (no delay by default)

  • message (string, required) - Campaign message

  • options (object, optional) - Campaign options

    • deliver_to_chatbox (boolean, optional) - Whether to deliver message to chatbox or not
    • deliver_to_email (boolean, optional) - Whether to deliver message to email or not
    • tracking (boolean, optional) - Whether to enable tracking or not
URI Parameters
HideShow
website_id
string (required) 

The website identifier

campaign_id
string (required) 

The campaign identifier

PATCH https://api.crisp.chat/v1/website/website_id/campaign/campaign_id
RequestsUpdate A Campaign
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "message": "*Hey there*, welcome on Crisp folks!"
}
Responses200400400403404404404404409422423
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "updated",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_html_invalid_code",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_html_no_unsubscribe",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "sender_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_name_exists",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_format_incompatible",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_locked",
  "data": {}
}

Update A Campaign
PATCH/website/{website_id}/campaign/{campaign_id}

Updates a campaign in website, and save only changed fields.

  • type (enum[string], optional) - Campaign type

    • Members
      • one-shot
      • automated

  • format (enum[string], optional) - Campaign format

    • Members
      • markdown
      • html

  • name (string, optional) - Campaign name

  • sender (object, optional) - Campaign sender

    • user_id (string, required) - Sender user identifier (member of website)

  • recipients (object, optional) - Campaign recipients (if type is one-shot)

    • type (enum[string], required) - Recipient routing type
      • Members
        • all
        • segment
        • people
        • filter
    • segments (array[string], optional) - Routing segments (if type is segment)
    • people (array[string], optional) - Routing people (if type is people)
    • filter (array[object], optional) - Routing filter (if type is filter)
      • model (enum[string], required) - Filter model
        • Members
          • people
      • criterion (string, required) - Filter criterion (in model)
      • operator (enum[string], required) - Filter operator
        • Members
          • eq
          • neq
          • ex
          • nex
          • has
          • nhas
          • sw
          • ew
          • gte
          • lte
          • gt
          • lt
      • query (array[string, number, boolean], required) - Filter query terms

  • flow (object, optional) - Campaign flow (if type is automated)

    • launch_event (string, required) - Event identifier that triggers automation flow (to run campaign for an user)
    • assert_filter (array[object], required) - Filter to assert when event is triggered (can be empty)
      • model (enum[string], required) - Filter model
        • Members
          • people
      • criterion (string, required) - Filter criterion (in model)
      • operator (enum[string], required) - Filter operator
        • Members
          • eq
          • neq
          • ex
          • nex
          • has
          • nhas
          • sw
          • ew
          • gte
          • lte
          • gt
          • lt
      • query (array[string, number, boolean], required) - Filter query terms
    • assert_delay (number, required) - Delay in minutes after which to process assertions (no delay by default)
    • deliver_once (boolean, required) - Ensures campaign is delivered once at a maximum for a given user, or not
    • deliver_delay (number, required) - Delivery delay in minutes (no delay by default)

  • message (string, optional) - Campaign message

  • options (object, optional) - Campaign options

    • deliver_to_chatbox (boolean, required) - Whether to deliver message to chatbox or not
    • deliver_to_email (boolean, required) - Whether to deliver message to email or not
    • tracking (boolean, required) - Whether to enable tracking or not
URI Parameters
HideShow
website_id
string (required) 

The website identifier

campaign_id
string (required) 

The campaign identifier

DELETE https://api.crisp.chat/v1/website/website_id/campaign/campaign_id
RequestsRemove A Campaign
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "deleted",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_not_found",
  "data": {}
}

Remove A Campaign
DELETE/website/{website_id}/campaign/{campaign_id}

Removes a campaign in website.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

campaign_id
string (required) 

The campaign identifier

POST https://api.crisp.chat/v1/website/website_id/campaign/campaign_id/dispatch
RequestsDispatch A Campaign
Headers
Content-Type: application/json
Body
+ Authenticated Tiers: `user` `plugin`
Responses202402403404404404404410412412412412423
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "sender_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_already_dispatched",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_not_ready",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "custom_domain_not_configured",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_recipients_none",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_recipients_limited",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_slot_unavailable",
  "data": {}
}

Dispatch A Campaign
POST/website/{website_id}/campaign/{campaign_id}/dispatch

Dispatches a ready campaign.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

campaign_id
string (required) 

The campaign identifier

POST https://api.crisp.chat/v1/website/website_id/campaign/campaign_id/resume
RequestsResume A Campaign
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses202402403404404404404404410412412412412423
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resumed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_not_dispatched",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_already_running",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_finished",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "custom_domain_not_configured",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_recipients_none",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_recipients_unfilterable",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_recipients_limited",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_slot_unavailable",
  "data": {}
}

Resume A Campaign
POST/website/{website_id}/campaign/{campaign_id}/resume

Resumes a paused and dispatched campaign.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

campaign_id
string (required) 

The campaign identifier

POST https://api.crisp.chat/v1/website/website_id/campaign/campaign_id/pause
RequestsPause A Campaign
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses202403404404404404404410
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "paused",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_not_dispatched",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_not_running",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_finished",
  "data": {}
}

Pause A Campaign
POST/website/{website_id}/campaign/{campaign_id}/pause

Pauses a running and dispatched campaign.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

campaign_id
string (required) 

The campaign identifier

POST https://api.crisp.chat/v1/website/website_id/campaign/campaign_id/test
RequestsTest A Campaign
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses202403404404404404412412
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "tested",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "sender_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_not_ready",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "email_not_available",
  "data": {}
}

Test A Campaign
POST/website/{website_id}/campaign/{campaign_id}/test

Tests a ready campaign.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

campaign_id
string (required) 

The campaign identifier

GET https://api.crisp.chat/v1/website/website_id/campaign/campaign_id/statistics/action/page_number
RequestsList Campaign Statistics
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200206400403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "profile": {
        "people_id": "3adc5e9a-f6c6-4a6d-afb8-65723b462584",
        "email": "julien@crisp.chat",
        "person": {
          "nickname": "Julien Le Coupanec",
          "avatar": "https://image.enrich.email/person/avatar/782b7301625165519220a8f8710beebab8d3428e.jpg",
          "geolocation": {
            "country": "GB",
            "region": "ENG",
            "city": "London",
            "coordinates": {
              "latitude": 51.5142,
              "longitude": -0.0931
            }
          }
        }
      },
      "data": {
        "link_url": "https://app.crisp.chat/"
      },
      "created_at": 1524669312140,
      "updated_at": 1524669312140
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "profile": {
        "people_id": "3adc5e9a-f6c6-4a6d-afb8-65723b462584",
        "email": "julien@crisp.chat",
        "person": {
          "nickname": "Julien Le Coupanec",
          "avatar": "https://image.enrich.email/person/avatar/782b7301625165519220a8f8710beebab8d3428e.jpg",
          "geolocation": {
            "country": "GB",
            "region": "ENG",
            "city": "London",
            "coordinates": {
              "latitude": 51.5142,
              "longitude": -0.0931
            }
          }
        }
      },
      "data": {
        "link_url": "https://app.crisp.chat/"
      },
      "created_at": 1524669312140,
      "updated_at": 1524669312140
    },
    {
      "profile": {
        "people_id": "a59773ee-d936-4432-8171-1e6063ecba1b",
        "email": "valerian@crisp.chat",
        "person": {
          "nickname": "Valerian Saliou",
          "avatar": "https://image.enrich.email/person/avatar/7d47b5be7e31885719e6587eb49fd50403045c80.jpg",
          "geolocation": {
            "country": "GB",
            "region": "ENG",
            "city": "London",
            "coordinates": {
              "latitude": 51.5142,
              "longitude": -0.0931
            }
          }
        }
      },
      "data": {
        "link_url": "https://app.crisp.chat/"
      },
      "created_at": 1524669188363,
      "updated_at": 1524669188363
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_statistics",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "campaign_not_found",
  "data": {}
}

List Campaign Statistics
GET/website/{website_id}/campaign/{campaign_id}/statistics/{action}/{page_number}

Lists campaigns statistics on action for website. This can be used to see who opened a sent campaign, or clicked on a link from the campaign.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • profile (object) - Profile associated to statistics point
      • people_id (string) - People identifier
      • email (string) - Email for people profile
      • person (object) - Personal information
        • nickname (string) - Nickname for user (includes first name and last name)
        • avatar (string) - Avatar for user
        • geolocation (object) - Geolocation information for user
          • country (string) - Country code
          • region (string) - Region code
          • city (string) - City name
          • coordinates (object) - Location coordinates
            • latitude (number) - Latitude coordinate
            • longitude (number) - Longitude coordinate
    • data (object) - Generic data associated to statistics (format depends on requested action)
    • created_at (number) - Statistics create timestamp
    • updated_at (number) - Statistics update timestamp
URI Parameters
HideShow
website_id
string (required) 

The website identifier

campaign_id
string (required) 

The campaign identifier

action
string (required) 

The statistics action (either clicked or opened)

page_number
number (optional) 

Page number for statistics paging

Website Analytics

Manages website analytics.

GET https://api.crisp.chat/v1/website/website_id/analytics/type/metric/points?date_from=&date_to=&date_split=&classifier=&filter_primary=&filter_secondary=&filter_tertiary=
RequestsAcquire Analytics Points
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200400400400400402403404404412416416
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "acquired",
  "data": {
    "pipeline": {
      "aggregator": "summation"
    },
    "points": [
      {
        "value": 0,
        "hits": 0,
        "date": {
          "from": 1544436600000,
          "to": 1544522999999
        }
      },
      {
        "value": 0,
        "hits": 0,
        "date": {
          "from": 1544523000000,
          "to": 1544609399999
        }
      },
      {
        "value": 0,
        "hits": 0,
        "date": {
          "from": 1544609400000,
          "to": 1544695799999
        }
      },
      {
        "value": 8,
        "hits": 2,
        "date": {
          "from": 1544695800000,
          "to": 1544782199999
        }
      },
      {
        "value": 0,
        "hits": 0,
        "date": {
          "from": 1544782200000,
          "to": 1544868599999
        }
      },
      {
        "value": 0,
        "hits": 0,
        "date": {
          "from": 1544868600000,
          "to": 1544954399999
        }
      }
    ]
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_point_type",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_point_metric",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_date_range",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_date_split",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "too_many_date_splits",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "underflow_date_range",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "overflow_date_range",
  "data": {}
}

Acquire Analytics Points
GET/website/{website_id}/analytics/{type}/{metric}/points{?date_from}{&date_to}{&date_split}{&classifier}{&filter_primary}{&filter_secondary}{&filter_tertiary}

Acquires analytics points for given type and metric in website.

  • error (boolean)

  • reason (string)

  • data (object)

    • pipeline (object) - Analytics pipeline information
      • aggregator (enum[string]) - Used point aggregator
        • Members
          • average
          • summation
    • points (array[object]) - Acquired points
      • value (number) - Aggregated value for points (in date range)
      • hits (number) - Number of aggregated points (in date range)
      • date (object) - Date range used for aggregation (ie. point reduction)
        • from (number) - Range start date
        • to (number) - Range end date
URI Parameters
HideShow
website_id
string (required) 

The website identifier

type
string (required) 

The requested analytics type

metric
string (required) 

The requested analytics metric

date_from
string (required) 

When to start (date, ISO 8601)

date_to
string (required) 

When to end (date, ISO 8601)

date_split
string (required) 

Date split to use (either: hourly, daily, weekly or monthly)

classifier
string (optional) 

Point classifier (required for certain analytics)

filter_primary
string (optional) 

Primary point filter (required for certain analytics)

filter_secondary
string (optional) 

Secondary point filter (required for certain analytics)

filter_tertiary
string (optional) 

Tertiary point filter (required for certain analytics)

GET https://api.crisp.chat/v1/website/website_id/analytics/filters/page_number?date_from=&date_to=]
RequestsList Analytics Filters
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200400400400400402403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "primary": "chat",
      "secondary": "",
      "tertiary": "",
      "aggregated": 12
    },
    {
      "primary": "important",
      "secondary": "",
      "tertiary": "",
      "aggregated": 3
    },
    {
      "primary": "lead",
      "secondary": "",
      "tertiary": "",
      "aggregated": 1
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_point_type",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_point_metric",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "unsupported_point_filter",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_date_range",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "no_point_filter",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

List Analytics Filters
GET/website/{website_id}/analytics/filters/{page_number}{?date_from}{&date_to}]

Acquires available analytics filters in website.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • primary (string) - Filter primary value
    • secondary (string) - Filter secondary value (if any)
    • tertiary (string) - Filter tertiary value (if any)
    • aggregated (number) - Aggregated value for points in filter (in date range, if set)
URI Parameters
HideShow
website_id
string (required) 

The website identifier

page_number
number (optional) 

The page number (paging if many websites)

date_from
string (optional) 

When to start (date, ISO 8601)

date_to
string (optional) 

When to end (date, ISO 8601)

GET https://api.crisp.chat/v1/website/website_id/analytics/type/metric/classifiers/page_number?date_from=&date_to=
RequestsList Analytics Classifiers
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200400400400402403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "classifier": "FR",
      "aggregated": 1
    },
    {
      "classifier": "GB",
      "aggregated": 33
    },
    {
      "classifier": "US",
      "aggregated": 2
    },
    {
      "classifier": "UY",
      "aggregated": 2
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_point_type",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_point_metric",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_date_range",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "no_point_classifier",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

List Analytics Classifiers
GET/website/{website_id}/analytics/{type}/{metric}/classifiers/{page_number}{?date_from}{&date_to}

Acquires available analytics classifiers in website.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • classifier (string) - Classifier value
    • aggregated (number) - Aggregated value for points in classifier (in date range)
URI Parameters
HideShow
website_id
string (required) 

The website identifier

page_number
number (optional) 

The page number (paging if many websites)

type
string (required) 

The requested analytics type

metric
string (required) 

The requested analytics metric

date_from
string (required) 

When to start (date, ISO 8601)

date_to
string (required) 

When to end (date, ISO 8601)

Website Batch

Proceeds batch operations on website.

PATCH https://api.crisp.chat/v1/website/batch/resolve
RequestsResolve All Conversations
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{}
Responses200403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Batch Resolve Items
PATCH/website/batch/resolve

Resolves given (or all) items in website (conversations).

  • sessions (array[string], optional) - List of session identifiers to resolve conversation for (if empty, resolve all)
PATCH https://api.crisp.chat/v1/website/batch/read
RequestsRead All Conversations
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{}
Responses200403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "read",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Batch Read Items
PATCH/website/batch/read

Marks given (or all) items as read in website (conversations).

  • sessions (array[string], optional) - List of session identifiers to read conversation for (if empty, read all)
PATCH https://api.crisp.chat/v1/website/batch/remove
RequestsRemove Given ConversationsRemove Given People
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "sessions": [
    "session_19e5240f-0a8d-461e-a661-a3123fc6eec9",
    "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881"
  ]
}
Responses200403403404404423
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "removed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "removal_not_permitted",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "quota_limit_exceeded",
  "data": {}
}
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "people": {
    "profiles": [
      "eee8759d-52db-48e5-982d-3426e3566ce0"
    ]
  }
}
Responses200403403404404423
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "removed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "removal_not_permitted",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "quota_limit_exceeded",
  "data": {}
}

Batch Remove Items
PATCH/website/batch/remove

Removes given items in website (conversations or people).

  • sessions (array[string], optional) - List of session identifiers to remove conversation for

  • people (array[string], optional) - People removal aggregator

    • profiles (array[string], optional) - List of people identifiers to remove profile for
    • search (object, optional) - Search aggregator for profile removal
      • filter (array[object], required) - Search filter
        • model (enum[string], required) - Filter model
          • Members
            • people
        • criterion (string, required) - Filter criterion (in model)
        • operator (enum[string], required) - Filter operator
          • Members
            • eq
            • neq
            • ex
            • nex
            • has
            • nhas
            • sw
            • ew
            • gte
            • lte
            • gt
            • lt
        • query (array[string, number, boolean], required) - Filter query terms
      • operator (enum[string], required) - Search operator
        • Members
          • and
          • or

Website Settings

Manages the website settings.

GET https://api.crisp.chat/v1/website/website_id/settings
RequestsGet Website Settings
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {
    "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
    "name": "Crisp",
    "domain": "crisp.chat",
    "logo": "https://storage.crisp.chat/users/avatar/website/8c842203-7ed8-4e29-a608-7cf78a7d2fcc/b6c2948d-b061-405e-91a9-2fdf855d1cc0.png",
    "contact": {
      "email": "contact@crisp.chat",
      "phone": "+33757905447",
      "messenger": null,
      "telegram": null,
      "twitter": "crisp-im"
    },
    "inbox": {
      "lock_removal": false,
      "force_operator_token": false
    },
    "emails": {
      "rating": true,
      "transcript": true,
      "enrich": true,
      "junk_filter": true
    },
    "chatbox": {
      "tile": "default",
      "wait_game": false,
      "last_operator_face": false,
      "ongoing_operator_face": true,
      "activity_metrics": true,
      "operator_privacy": false,
      "availability_tooltip": true,
      "hide_vacation": false,
      "hide_on_away": false,
      "hide_on_mobile": false,
      "position_reverse": false,
      "email_visitors": false,
      "phone_visitors": false,
      "force_identify": false,
      "ignore_privacy": false,
      "visitor_compose": false,
      "file_transfer": true,
      "helpdesk_link": true,
      "status_health_dead": true,
      "check_domain": false,
      "color_theme": "blue",
      "text_theme": "default",
      "welcome_message": "default",
      "locale": "en",
      "allowed_pages": [],
      "blocked_pages": [
        "/status/*/",
        "docs.crisp.chat/*/",
        "crisp.chat/terms/",
        "https://crisp.chat/privacy/"
      ],
      "blocked_countries": [
        "IT"
      ],
      "blocked_locales": [
        "fa",
        "he"
      ],
      "blocked_ips": [
        "8.8.8.8",
        "2001:0db8:85a3:0000:0000:8a2e:0370:7334",
        "192.168.1.1/24"
      ]
    }
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get Website Settings
GET/website/{website_id}/settings

Resolves the current settings for a website.

  • error (boolean)

  • reason (string)

  • data (object)

    • website_id (string) - Website identifier
    • name (string) - Website name
    • domain (string) - Website domain
    • logo (string) - Website custom logo image URL (can be blank)
    • contact (object) - Website contact information
      • email (string) - Contact email (can be blank)
      • phone (string) - Contact phone number (can be blank)
      • messenger (string) - Contact handle on Messenger (can be blank)
      • telegram (string) - Contact handle on Telegram (can be blank)
      • twitter (string) - Contact handle on Twitter (can be blank)
    • inbox (object) - Inbox settings
      • lock_removal (boolean) - Whether to prevent non-owner operators to remove data or not
      • force_operator_token (boolean) - Whether to force operators to use Two Factor Authentication or not
    • emails (object) - Emails settings
      • rating (boolean) - Whether to ask users to rate support or not
      • transcript (boolean) - Whether to notify users of transcript records for conversation or not
      • enrich (boolean) - Whether to enable profile enrichment based on email or not
      • junk_filter (boolean) - Whether to enable the junk filter or not
    • chatbox (object) - Chatbox settings
      • tile (enum[string]) - Which tile to use for messages view background in chatbox (set to blank value for none)
        • Members
          • default
          • shapes
          • 4-point-stars
          • anchors-away
          • autumn
          • aztec
          • bamboo
          • bank-note
          • bathroom-floor
          • bevel-circle
          • boxes
          • brick-wall
          • bubbles
          • cage
          • charlie-brown
          • church-on-sunday
          • circles-and-squares
          • circuit-board
          • connections
          • cork-screw
          • current
          • curtain
          • death-star
          • diagonal-lines
          • diagonal-stripes
          • dominos
          • endless-clouds
          • eyes
          • falling-triangles
          • fancy-rectangles
          • flipped-diamonds
          • floating-cogs
          • floor-tile
          • glamorous
          • graph-paper
          • groovy
          • happy-intersection
          • heavy-rain
          • hexagons
          • hideout
          • houndstooth
          • i-like-food
          • intersecting-circles
          • kiwi
          • leaf
          • line-in-motion
          • lips
          • lisbon
          • melt
          • moroccan
          • morphing-diamonds
          • overlapping-circles
          • overlapping-diamonds
          • overlapping-hexagons
          • parkay-floor
          • piano-man
          • pie-factory
          • pixel-dots
          • plus
          • polka-dots
          • rails
          • rain
          • random-shapes
          • rounded-plus-connected
          • signal
          • skulls
          • slanted-stars
          • squares-in-squares
          • squares
          • stamp-collection
          • steel-beams
          • stripes
          • temple
          • tic-tac-toe
          • tiny-checkers
          • volcano-lamp
          • wallpaper
          • wiggle
          • x-equals
          • yyy
          • zig-zag
      • wait_game (boolean) - Whether to suggest user to play a wait game or not (if operators do not reply fast enough)
      • last_operator_face (boolean) - Whether to show last operator face in chatbox button or not
      • ongoing_operator_face (boolean) - Whether to show ongoing operator face in chatbox button or not
      • activity_metrics (boolean) - Whether to show activity metrics in chatbox or not
      • operator_privacy (boolean) - Whether to enable operator privacy options or not
      • availability_tooltip (boolean) - Whether to show availability tooltip or not
      • hide_vacation (boolean) - Whether to place website support in vacation or not (this hides the chatbox)
      • hide_on_away (boolean) - Whether to hide chatbox on away or not
      • hide_on_mobile (boolean) - Whether to hide chatbox on mobile devices or not
      • position_reverse (boolean) - Whether reverse chatbox position or not
      • email_visitors (boolean) - Whether to ask for visitor email or not
      • phone_visitors (boolean) - Whether to ask for visitor phone or not
      • force_identify (boolean) - Whether to force visitor to identify or not (requires at least email or phone ask enabled)
      • ignore_privacy (boolean) - Whether to disable privacy filters and ignore user choices (eg. user Do Not Track value)
      • visitor_compose (boolean) - Whether to show visitor compose preview or not (MagicType from visitor)
      • file_transfer (boolean) - Whether to show the file upload tools in chatbox
      • helpdesk_link (boolean) - Whether to show a link to helpdesk in chatbox (if helpdesk is configured)
      • status_health_dead (boolean) - Whether to show status banner, when status page reports as dead (if Status Page plugin is used)
      • check_domain (boolean) - Whether to check website domain before creating sessions or not
      • color_theme (string) - Which color theme to use
        • Members
          • default
          • amber
          • black
          • blue
          • blue_grey
          • light_blue
          • brown
          • cyan
          • green
          • light_green
          • grey
          • indigo
          • orange
          • deep_orange
          • pink
          • purple
          • deep_purple
          • red
          • teal
      • text_theme (string) - Which text theme to use
        • Members
          • default
          • 1
          • 2
          • 3
          • 4
      • welcome_message (string) - Which welcome message to display on chatbox open
        • Members
          • default
          • 1
          • 2
          • 3
          • 4
          • 5
      • locale (string) - Which locale to enforce (can be blank for auto-detect, ISO 639-1)
      • allowed_pages (array[string]) - Allowed pages (chatbox is visible only for those page URLs)
      • blocked_pages (array[string]) - Blocked pages (chatbox is hidden for those page URLs)
      • blocked_countries (array[string]) - Blocked countries (chatbox is hidden for those countries)
      • blocked_locales (array[string]) - Blocked locales (chatbox is hidden for those locales, ISO 639-1)
      • blocked_ips (array[string]) - Blocked IP addresses (chatbox is hidden for those IPs: IPv4 or IPv6, CIDR)
URI Parameters
HideShow
website_id
string (required) 

The website identifier

PATCH https://api.crisp.chat/v1/website/website_id/settings
RequestsUpdate Website Settings
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "name": "Crisp",
  "domain": "crisp.chat",
  "logo": "https://storage.crisp.chat/users/avatar/website/8c842203-7ed8-4e29-a608-7cf78a7d2fcc/b6c2948d-b061-405e-91a9-2fdf855d1cc0.png",
  "contact": {
    "email": "contact@crisp.chat",
    "phone": "+33757905447"
  },
  "inbox": {
    "lock_removal": false,
    "force_operator_token": false
  },
  "emails": {
    "rating": true,
    "transcript": true,
    "enrich": true,
    "junk_filter": true
  },
  "chatbox": {
    "tile": "default",
    "wait_game": false,
    "last_operator_face": false,
    "ongoing_operator_face": true,
    "activity_metrics": true,
    "operator_privacy": false,
    "availability_tooltip": true,
    "hide_vacation": false,
    "hide_on_away": false,
    "hide_on_mobile": false,
    "position_reverse": false,
    "email_visitors": false,
    "phone_visitors": false,
    "force_identify": false,
    "ignore_privacy": false,
    "visitor_compose": false,
    "file_transfer": true,
    "helpdesk_link": true,
    "status_health_dead": true,
    "check_domain": false,
    "color_theme": "blue",
    "text_theme": "default",
    "welcome_message": "default",
    "locale": "en",
    "allowed_pages": [],
    "blocked_pages": [
      "status/*/",
      "docs.crisp.chat/*",
      "crisp.chat/terms/",
      "https://crisp.chat/privacy/"
    ],
    "blocked_countries": [
      "IT"
    ],
    "blocked_locales": [
      "fa",
      "he"
    ],
    "blocked_ips": [
      "8.8.8.8",
      "2001:0db8:85a3:0000:0000:8a2e:0370:7334",
      "192.168.1.1/24"
    ]
  }
}
Responses200403403404412
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "saved",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_member_token_missing",
  "data": {}
}

Update Website Settings
PATCH/website/{website_id}/settings

Updates the current settings for a website.

  • name (string, optional) - Website name

  • domain (string, optional) - Website domain

  • logo (string, optional) - Website custom logo image URL (can be blank)

  • contact (object, optional) - Website contact information

    • email (string, optional) - Contact email (can be blank)
    • phone (string, optional) - Contact phone number (can be blank)
    • messenger (string, optional) - Contact handle on Messenger (can be blank)
    • telegram (string, optional) - Contact handle on Telegram (can be blank)
    • twitter (string, optional) - Contact handle on Twitter (can be blank)

  • inbox (object, optional) - Inbox settings

    • lock_removal (boolean, optional) - Whether to prevent non-owner operators to remove data or not
    • force_operator_token (boolean, optional) - Whether to force operators to use Two Factor Authentication or not

  • emails (object, optional) - Emails settings

    • rating (boolean, optional) - Whether to ask users to rate support or not
    • transcript (boolean, optional) - Whether to notify users of transcript records for conversation or not
    • enrich (boolean, optional) - Whether to enable profile enrichment based on email or not
    • junk_filter (boolean, optional) - Whether to enable the junk filter or not

  • chatbox (object, optional) - Chatbox settings

    • tile (enum[string], optional) - Which tile to use for messages view background in chatbox (set to blank value for none)
      • Members
        • default
        • shapes
        • 4-point-stars
        • anchors-away
        • autumn
        • aztec
        • bamboo
        • bank-note
        • bathroom-floor
        • bevel-circle
        • boxes
        • brick-wall
        • bubbles
        • cage
        • charlie-brown
        • church-on-sunday
        • circles-and-squares
        • circuit-board
        • connections
        • cork-screw
        • current
        • curtain
        • death-star
        • diagonal-lines
        • diagonal-stripes
        • dominos
        • endless-clouds
        • eyes
        • falling-triangles
        • fancy-rectangles
        • flipped-diamonds
        • floating-cogs
        • floor-tile
        • glamorous
        • graph-paper
        • groovy
        • happy-intersection
        • heavy-rain
        • hexagons
        • hideout
        • houndstooth
        • i-like-food
        • intersecting-circles
        • kiwi
        • leaf
        • line-in-motion
        • lips
        • lisbon
        • melt
        • moroccan
        • morphing-diamonds
        • overlapping-circles
        • overlapping-diamonds
        • overlapping-hexagons
        • parkay-floor
        • piano-man
        • pie-factory
        • pixel-dots
        • plus
        • polka-dots
        • rails
        • rain
        • random-shapes
        • rounded-plus-connected
        • signal
        • skulls
        • slanted-stars
        • squares-in-squares
        • squares
        • stamp-collection
        • steel-beams
        • stripes
        • temple
        • tic-tac-toe
        • tiny-checkers
        • volcano-lamp
        • wallpaper
        • wiggle
        • x-equals
        • yyy
        • zig-zag
    • wait_game (boolean, optional) - Whether to suggest user to play a wait game or not (if operators do not reply fast enough)
    • last_operator_face (boolean, optional) - Whether to show last operator face in chatbox button or not
    • ongoing_operator_face (boolean, optional) - Whether to show ongoing operator face in chatbox button or not
    • activity_metrics (boolean, optional) - Whether to show activity metrics in chatbox or not
    • operator_privacy (boolean, optional) - Whether to enable operator privacy options or not
    • availability_tooltip (boolean, optional) - Whether to show availability tooltip or not
    • hide_vacation (boolean, optional) - Whether to place website support in vacation or not (this hides the chatbox)
    • hide_on_away (boolean, optional) - Whether to hide chatbox on away or not
    • hide_on_mobile (boolean, optional) - Whether to hide chatbox on mobile devices or not
    • position_reverse (boolean, optional) - Whether reverse chatbox position or not
    • email_visitors (boolean, optional) - Whether to ask for visitor email or not
    • phone_visitors (boolean, optional) - Whether to ask for visitor phone or not
    • force_identify (boolean, optional) - Whether to force visitor to identify or not (requires at least email or phone ask enabled)
    • ignore_privacy (boolean, optional) - Whether to disable privacy filters and ignore user choices (eg. user Do Not Track value)
    • visitor_compose (boolean, optional) - Whether to show visitor compose preview or not (MagicType from visitor)
    • file_transfer (boolean, optional) - Whether to show the file upload tools in chatbox
    • helpdesk_link (boolean, optional) - Whether to show a link to helpdesk in chatbox (if helpdesk is configured)
    • status_health_dead (boolean, optional) - Whether to show status banner, when status page reports as dead (if Status Page plugin is used)
    • check_domain (boolean, optional) - Whether to check website domain before creating sessions or not
    • color_theme (string, optional) - Which color theme to use
      • Members
        • default
        • amber
        • black
        • blue
        • blue_grey
        • light_blue
        • brown
        • cyan
        • green
        • light_green
        • grey
        • indigo
        • orange
        • deep_orange
        • pink
        • purple
        • deep_purple
        • red
        • teal
    • text_theme (string, optional) - Which text theme to use
      • Members
        • default
        • 1
        • 2
        • 3
        • 4
    • welcome_message (string, optional) - Which welcome message to display on chatbox open
      • Members
        • default
        • 1
        • 2
        • 3
        • 4
        • 5
    • locale (string, optional) - Which locale to enforce (can be blank for auto-detect, ISO 639-1)
    • allowed_pages (array[string], optional) - Allowed pages (chatbox is visible only for those page URLs)
    • blocked_pages (array[string], optional) - Blocked pages (chatbox is hidden for those page URLs)
    • blocked_countries (array[string], optional) - Blocked countries (chatbox is hidden for those countries)
    • blocked_locales (array[string], optional) - Blocked locales (chatbox is hidden for those locales, ISO 639-1)
    • blocked_ips (array[string]) - Blocked IP addresses (chatbox is hidden for those IPs: IPv4 or IPv6, CIDR)
URI Parameters
HideShow
website_id
string (required) 

The website identifier

Plugin

Manages Crisp plugins.

Plugins Subscription

Manages website subscription to plugins.

GET https://api.crisp.chat/v1/plugins/subscription
RequestsList All Active Subscriptions
  • Authenticated Tiers: user
Headers
Content-Type: application/json
Responses200
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "id": "12a1a9b5-588d-4a5f-9007-4cce1093ef3a",
      "urn": "urn:crisp.im:email-redirect:0",
      "type": "internal",
      "name": "Email Redirect",
      "category": "feature",
      "description": "Redirect your emails to Crisp.",
      "price": 5,
      "plans": [],
      "icon": "https://storage.crisp.chat/plugins/images/cc5b2440-552e-4142-b308-a8b04ec32ac8/icon.png",
      "banner": null,
      "screenshots": [],
      "help_url": null,
      "video_url": null,
      "configurable": false,
      "since": "2016-07-03T08:13:52.000Z",
      "active": true,
      "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
      "card_id": "b5be332d-bf2b-464f-9710-27a1573740f7"
    }
  ]
}

List All Active Subscriptions
GET/plugins/subscription

Lists all active plugin subscriptions on all websites, linked to payment methods owned by the user, or from websites the user is member of.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • id (string) - Plugin identifier
    • urn (string) - Plugin Uniform Resource Name
    • type (enum[string]) - Plugin type
      • Members
        • internal
        • external
    • name (string) - Plugin name
    • category (enum[string]) - Plugin category
      • Members
        • feature
        • automation
        • cms
        • crm
        • marketing
        • messaging
        • other
    • description (string) - Plugin description
    • price (number) - Plugin price (in platform-wide currency)
    • plans (array[object]) - Plans the plugin is included in (if part of a plan)
      • id (string) - Plan identifier
      • name (string) - Plan name
      • price (number) - Plan price (in platform-wide currency)
    • icon (string) - Plugin icon URL
    • banner (string) - Plugin banner URL (if any)
    • screenshots (array[string]) - Plugin screenshot image URLs (if any)
    • help_url (string) - Help article for the plugin (if any)
    • video_url (string) - Explanatory video for the plugin (if any)
    • configurable (boolean) - Whether the plugin can be configured or not
    • since (string) - Datetime since when the plugin is available
    • active (boolean) - Whether the plugin is active, or has been disabled (eg: due to failed renewal payment)
    • website_id (string) - Website identifier on which plugin is active
    • card_id (string) - Card identifier which is used to pay the plugin subscription
GET https://api.crisp.chat/v1/plugins/subscription/website_id
RequestsList Subscriptions For A Website
  • Authenticated Tiers: user
Headers
Content-Type: application/json
Responses200403404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "id": "12a1a9b5-588d-4a5f-9007-4cce1093ef3a",
      "urn": "urn:crisp.im:email-redirect:0",
      "type": "internal",
      "name": "Email Redirect",
      "category": "feature",
      "description": "Redirect your emails to Crisp.",
      "price": 5,
      "plans": [],
      "icon": "https://storage.crisp.chat/plugins/images/cc5b2440-552e-4142-b308-a8b04ec32ac8/icon.png",
      "banner": null,
      "screenshots": [],
      "help_url": null,
      "video_url": null,
      "configurable": false,
      "since": "2016-07-03T08:13:52.000Z",
      "active": true,
      "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc"
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

List Subscriptions For A Website
GET/plugins/subscription/{website_id}

Lists plugin subscriptions for given website.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • id (string) - Plugin identifier
    • urn (string) - Plugin Uniform Resource Name
    • type (enum[string]) - Plugin type
      • Members
        • internal
        • external
    • name (string) - Plugin name
    • category (enum[string]) - Plugin category
      • Members
        • feature
        • automation
        • cms
        • crm
        • marketing
        • messaging
        • other
    • description (string) - Plugin description
    • price (number) - Plugin price (in platform-wide currency)
    • plans (array[object]) - Plans the plugin is included in (if part of a plan)
      • id (string) - Plan identifier
      • name (string) - Plan name
      • price (number) - Plan price (in platform-wide currency)
    • icon (string) - Plugin icon URL
    • banner (string) - Plugin banner URL (if any)
    • screenshots (array[string]) - Plugin screenshot image URLs (if any)
    • help_url (string) - Help article for the plugin (if any)
    • video_url (string) - Explanatory video for the plugin (if any)
    • configurable (boolean) - Whether the plugin can be configured or not
    • since (string) - Datetime since when the plugin is available
    • active (boolean) - Whether the plugin is active, or has been disabled (eg: due to failed renewal payment)
    • website_id (string) - Website identifier on which plugin is active
URI Parameters
HideShow
website_id
string (required) 

The website identifier

GET https://api.crisp.chat/v1/plugins/subscription/website_id/plugin_id
RequestsGet Subscription Details
  • Authenticated Tiers: user
Headers
Content-Type: application/json
Responses200403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "id": "12a1a9b5-588d-4a5f-9007-4cce1093ef3a",
      "urn": "urn:crisp.im:email-redirect:0",
      "type": "internal",
      "name": "Email Redirect",
      "category": "feature",
      "description": "Redirect your emails to Crisp.",
      "price": 5,
      "plans": [],
      "icon": "https://storage.crisp.chat/plugins/images/cc5b2440-552e-4142-b308-a8b04ec32ac8/icon.png",
      "banner": null,
      "screenshots": [],
      "help_url": null,
      "video_url": null,
      "configurable": false,
      "since": "2016-07-03T08:13:52.000Z",
      "active": true
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "subscription_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Get Subscription Details
GET/plugins/subscription/{website_id}/{plugin_id}

Resolves details on a given subscription.

  • error (boolean)

  • reason (string)

  • data (object)

    • id (string) - Plugin identifier
    • urn (string) - Plugin Uniform Resource Name
    • type (enum[string]) - Plugin type
      • Members
        • internal
        • external
    • name (string) - Plugin name
    • category (enum[string]) - Plugin category
      • Members
        • feature
        • automation
        • cms
        • crm
        • marketing
        • messaging
        • other
    • description (string) - Plugin description
    • price (number) - Plugin price (in platform-wide currency)
    • plans (array[object]) - Plans the plugin is included in (if part of a plan)
      • id (string) - Plan identifier
      • name (string) - Plan name
      • price (number) - Plan price (in platform-wide currency)
    • icon (string) - Plugin icon URL
    • banner (string) - Plugin banner URL (if any)
    • screenshots (array[string]) - Plugin screenshot image URLs (if any)
    • help_url (string) - Help article for the plugin (if any)
    • video_url (string) - Explanatory video for the plugin (if any)
    • configurable (boolean) - Whether the plugin can be configured or not
    • since (string) - Datetime since when the plugin is available
    • active (boolean) - Whether the plugin is active, or has been disabled (eg: due to failed renewal payment)
URI Parameters
HideShow
website_id
string (required) 

The website identifier

plugin_id
string (required) 

The plugin identifier

POST https://api.crisp.chat/v1/plugins/subscription/website_id
RequestsSubscribe Plugin To Website
  • Authenticated Tiers: user
Headers
Content-Type: application/json
Body
{
  "plugin_id": "98454664-9f7d-4d95-a9ce-f37356f5e65a"
}
Responses201403403404404424424424
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "plugin_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "no_payment_card",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "payment_card_invalid",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "payment_card_expired",
  "data": {}
}

Subscribe Website To Plugin
POST/plugins/subscription/{website_id}

Subscribes a given website to a given plugin.

  • plugin_id (string, required) - Plugin identifier to subscribe to
URI Parameters
HideShow
website_id
string (required) 

The website identifier

DELETE https://api.crisp.chat/v1/plugins/subscription/website_id/plugin_id
RequestsUnsubscribe Plugin From Website
  • Authenticated Tiers: user
Headers
Content-Type: application/json
Responses200403403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "unsubscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Unsubscribe Plugin From Website
DELETE/plugins/subscription/{website_id}/{plugin_id}

Unsubscribes a given plugin from a given website.

  • error (boolean)

  • reason (string)

  • data (object)

URI Parameters
HideShow
website_id
string (required) 

The website identifier

plugin_id
string (required) 

The plugin identifier

GET https://api.crisp.chat/v1/plugins/subscription/website_id/plugin_id/settings
RequestsGet Subscription Settings
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Responses200403404404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {
    "plugin_id": "98454664-9f7d-4d95-a9ce-f37356f5e65a",
    "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
    "token": "1241f744-eb39-43e6-bc98-6abdde221019",
    "schema": {
      "$id": "crisp:service:api/_schema/plugin#urn:crisp.im:customization:0",
      "type": "object",
      "properties": {
        "color": {
          "type": "object",
          "title": "Color customization",
          "description": "Customize the color of every element of your Crisp (hexadecimal color codes)",
          "properties": {
            "chatbox": {
              "type": "object",
              "title": "Chatbox colors",
              "description": "Change the colors of the chatbox elements. Save and refresh the chatbox page to test it live!",
              "properties": {
                "25": {
                  "type": "string",
                  "pattern": "^(#[0-9a-fA-F]{6})?$",
                  "title": "Color (degree 25, lightest)",
                  "description": "#000000"
                }
              }
            }
          }
        }
      }
    },
    "settings": {},
    "settings_form_url": null,
    "callback_url": null
  }
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "plugin_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get Subscription Settings
GET/plugins/subscription/{website_id}/{plugin_id}/settings

Resolves plugin subscription settings. Used to read plugin configuration on a given website.

  • error (boolean)

  • reason (string)

  • data (object)

    • plugin_id (string) - Plugin identifier
    • website_id (string) - Website identifier
    • token (string) - Subscription secret token (used to authenticate against external configuration forms)
    • schema (object) - Configuration schema (JSONSchema)
    • settings (object) - Active configuration for subscription (format enforced by configuration schema)
    • settings_form_url (string) - URL to external configuration form page (if any)
    • callback_url (string) - URL to plugin authentication callback (if any)
URI Parameters
HideShow
website_id
string (required) 

The website identifier

plugin_id
string (required) 

The plugin identifier

PUT https://api.crisp.chat/v1/plugins/subscription/website_id/plugin_id/settings
RequestsSave Subscription Settings
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "color": {
    "chatbox": {
      "25": "#bbbbbb"
    }
  }
}
Responses200400403404404405
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "saved",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_data",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "plugin_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_configurable",
  "data": {}
}

Save Subscription Settings
PUT/plugins/subscription/{website_id}/{plugin_id}/settings

Saves plugin subscription settings (overwrites existing settings). Used to configure a given plugin on a given website.

Submit a raw JSON object containing the bare settings object. The object format is plugin-specific, and is enforced by the configuration schema.

The settings save acknowledgement is sent back asynchronously on the RTM Events channel, using the event namespace plugin:settings:saved.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

plugin_id
string (required) 

The plugin identifier

PATCH https://api.crisp.chat/v1/plugins/subscription/website_id/plugin_id/settings
RequestsUpdate Subscription Settings
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "color": {
    "chatbox": {
      "25": "#bbbbbb"
    }
  }
}
Responses200400403404404405
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "updated",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_data",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "plugin_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_configurable",
  "data": {}
}

Update Subscription Settings
PATCH/plugins/subscription/{website_id}/{plugin_id}/settings

Updates plugin subscription settings (merges with existing settings). Used to configure a given plugin on a given website.

Submit a raw JSON object containing the bare settings object. The object format is plugin-specific, and is enforced by the configuration schema.

The settings save acknowledgement is sent back asynchronously on the RTM Events channel, using the event namespace plugin:settings:saved.

URI Parameters
HideShow
website_id
string (required) 

The website identifier

plugin_id
string (required) 

The plugin identifier

POST https://api.crisp.chat/v1/plugins/subscription/website_id/plugin_id/channel
RequestsForward Payload To Channel
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "namespace": "bot:step",
  "payload": {
    "step": 1
  }
}
Responses202400403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "forwarded",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_data",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "plugin_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Forward Plugin Payload To Channel
POST/plugins/subscription/{website_id}/{plugin_id}/channel

Forwards generic payload given generic namespace to plugin channel.

The generic payload is sent back asynchronously on the RTM Events channel, using the event namespace plugin:channel.

  • namespace (string, required) - Generic namespace to forward

  • identifier (string, optional) - Tracking identifier associated with payload (if any)

  • payload (object, required) - Generic payload to forward

URI Parameters
HideShow
website_id
string (required) 

The website identifier

plugin_id
string (required) 

The plugin identifier

POST https://api.crisp.chat/v1/plugins/subscription/website_id/plugin_id/event
RequestsDispatch Event Data
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "name": "bot-is-running",
  "data": {
    "bot": "Sales",
    "email": "valerian@crisp.chat"
  }
}
Responses202400403404404
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "dispatched",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "invalid_data",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "plugin_not_found",
  "data": {}
}
Headers
Content-Type: application/json
Body
{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Dispatch Plugin Event
POST/plugins/subscription/{website_id}/{plugin_id}/event

Dispatches a generic data event for plugin, for use with Web Hooks.

The generic data is sent back asynchronously on the RTM Events channel, using the event namespace plugin:event.

  • name (string, required) - Generic name to dispatch

  • data (object, required) - Generic data to dispatch

URI Parameters
HideShow
website_id
string (required) 

The website identifier

plugin_id
string (required) 

The plugin identifier

Plugin Connect Account

Manages connected plugin account.

GET https://api.crisp.chat/v1/plugin/connect/account
RequestsGet Plugin Account
  • Authenticated Tiers: plugin
Headers
Content-Type: application/json
Responses200
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "resolved",
  "data": {
    "plugin_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b"
  }
}

Get Connect Account
GET/plugin/connect/account

Resolves the current plugin account information.

  • error (boolean)

  • reason (string)

  • data (object)

    • plugin_id (string) - Plugin identifier

Plugin Connect Session

Manages connected plugin session.

HEAD https://api.crisp.chat/v1/plugin/connect/session
RequestsCheck Session Validity
  • Authenticated Tiers: plugin
Headers
Content-Type: application/json
Responses200401
Headers
Content-Type: application/json
Headers
Content-Type: application/json

Check Connect Session Validity
HEAD/plugin/connect/session

Checks whether the connected plugin session is valid or not.

Plugin Connect Websites

Manages plugin connect websites.

GET https://api.crisp.chat/v1/plugin/connect/websites/all/page_number?filter_configured=
RequestsList All Websites
  • Authenticated Tiers: plugin
Headers
Content-Type: application/json
Responses200206
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
      "token": "1241f744-eb39-43e6-bc98-6abdde221019",
      "settings": {}
    }
  ]
}
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
      "token": "1241f744-eb39-43e6-bc98-6abdde221019",
      "settings": {}
    }
  ]
}

List All Connect Websites
GET/plugin/connect/websites/all/{page_number}{?filter_configured}

Lists all websites linked to connected plugin.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • website_id (string) - Website identifier
    • token (string) - Subscription secret token (used to authenticate against external configuration forms)
    • settings (object) - Plugin settings for website
URI Parameters
HideShow
page_number
number (optional) 

The page number (paging if many websites)

filter_configured
string (optional) 

Restrict to configured plugins only (1 or 0)

GET https://api.crisp.chat/v1/plugin/connect/websites/since?date_since=&filter_configured=
RequestsList Websites Since
  • Authenticated Tiers: plugin
Headers
Content-Type: application/json
Responses200
Headers
Content-Type: application/json
Body
{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
      "token": "1241f744-eb39-43e6-bc98-6abdde221019",
      "settings": {},
      "difference": "added"
    }
  ]
}

List Connect Websites Since
GET/plugin/connect/websites/since{?date_since}{&filter_configured}

Lists the websites linked or unlinked or updated for connected plugin, since given date. This is basically a differential that allows you to either add, remote or update websites in use for the plugin.

  • error (boolean)

  • reason (string)

  • data (array[object])

    • website_id (string) - Website identifier
    • token (string) - Subscription secret token (used to authenticate against external configuration forms)
    • settings (object) - Plugin settings for website
    • difference (enum[string]) - Difference action (what to do with the differential data)
      • Members
        • added
        • updated
        • removed
URI Parameters
HideShow
date_since
string (required) 

Date since when to proceed a differential response (ISO 8601)

filter_configured
string (optional) 

Restrict to configured plugins only (1 or 0)

Bucket

Manages Crisp buckets, that are used to store uploaded files.

Bucket URL

Manages bucket URL operations. Used to generate file upload URLs.

POST https://api.crisp.chat/v1/bucket/url/generate
RequestsRequest Avatar Upload URL
  • Authenticated Tiers: user plugin
Headers
Content-Type: application/json
Body
{
  "namespace": "avatar",
  "from": "website",
  "identifier": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
  "