Crisp Platform - API Reference

API Endpoint

https://api.crisp.chat/v1

The Crisp REST API offers access and control over all Crisp data (accounts, conversations, billing and much more).

📝 Reference revision: 04/18/2018

Prerequisites

In order to access the Crisp API, there are some things you first need to know.

Read the sections below before you start using the Crisp API.

Libraries

Crisp maintains official API wrappers in popular languages.

They are useful if you need to quickly implement common API features in your backend or frontend app.

go-crisp-api - Crisp API wrapper for Go
node-crisp-api - Crisp API wrapper for NodeJS
php-crisp-api - Crisp API wrapper for PHP
python-crisp-api - Crisp API wrapper for Python
ruby-crisp-api - Crisp API wrapper for Ruby

Authentication

Most API resources are protected with HTTP Basic authentication. You first need to authenticate using your Crisp credentials: both your email and password. Upon authentication, 2 permanent keys are returned, that allow you to authenticate against the API.

Those authentication keys are permanent (they never expire). Though, they get flushed when the account password is changed, for security reasons. You can consider them safe for long-term purposes.

Now that the authentication overview is covered, let’s dive into it.

➡️ 1. Generate Your Authentication Keys

Authentication keys can be generated as explained below.

🔴 Important: Be sure to login once, and re-use the same authentication keys (same identifier + key) in all your subsequent requests to the API. Do not generate new tokens from your code for every new request to the API (you will be heavily rate-limited; that will induce HTTP failures for some of your API calls).

Submit a login request with your account email and password (see: Create A New Session)
The API returns 2 keys: identifier and key; keep those keys private!

Use the following cURL command in your terminal to generate your private API authentication keys:

curl -H "Content-Type: application/json" -X POST -d '{"email":"YOUR_ACCOUNT_EMAIL","password":"YOUR_ACCOUNT_PASSWORD"}' https://api.crisp.chat/v1/user/session/login

You can now extract your private identifier and key from the login response.

➡️ 2. Use Your Authentication Keys

Once you have your private authentication keys, you can use them to authenticate your HTTP requests to the API. You can do so by adding an Authorization header to all your HTTP calls. The Authorization header is formatted as such: Authorization: Basic BASE64(identifier:key) (replace BASE64(identifier:key) with your Base64 string).

Format your authentication string as such: identifier:key and encode it to Base64.

You may use a tool like an online Base64 Encoder to generate your Basic auth string (paste your identifier:key string to the ASCII Plain Text input and get your encoded string in the Base64 input).

To test if subsequent requests are authenticated, try sending a request to Check Session Validity. You will get a 200 OK response if authentication is valid.

If you are authenticating a plugin to the API, include the X-Crisp-Tier header in your HTTP requests, with the value plugin. No need to send it for regular user sessions, as user is the default value.

Rate Limits

To ensure resiliency against DOS and enforce a fair-use policy, the Crisp API has a multi-level rate-limit (based on client IP and user identifier, if authenticated).

Edge rate limit (a very permissive rate limit on Crisp edge load balancers; you should not hit against this limit very often)
Global rate limit (a permissive, API-wide rate limit that limits the total amount of requests a given IP and user identifier can submit to the API)
Per-route rate limit (a more restrictive, per-route rate limit based on user identifier if authenticated, or client IP)

If your client gets rate-limited, you will start receiving 429 Too Many Requests HTTP errors in response to your requests. This can be global or per-route, based on how you triggered our rate-limiting systems.

Also, be aware that GET and HEAD routes, although rate-limited, are using a cache layer which allows you to hit a route more often that you usually should without triggering the API rate limiting system (once a cached response is served). You can see the cache status of a response via the Bloom-Status HTTP header (possible values: MISS, HIT, DIRECT, OFFLINE). If you’re curious, the cache layer is powered by Bloom, an open-source Crisp project.

The REST API comes along with a RTM Events API. RTM Events are sent on a WebSocket channel that you can open alongside your REST API channel, which allows you to receive asynchronous replies and events for some of your actions via the REST API.

You may subscribe to events by opening a Socket.IO connection to the WebSocket endpoint: https://app.relay.crisp.chat/

➡️ RTM Authentication

Once the connection is opened, you need both to authenticate and tell the server which events you’re interested in. Send a Socket.IO authentication payload, with eg. the following data:

{
  // Replace 'identifier' + 'key' with relevant values
  // Same credentials are used for REST authentication
  "username": "identifier",
  "password": "key",

  "events": [
    // List of events to subscribe to, eg:
    "message:send",
    "message:received",
    "message:updated"
  ],

  "rooms": [
    // List of rooms (website IDs of yours) to subscribe to, eg:
    "8c842203-7ed8-4e29-a608-7cf78a7d2fcc"
  ]
}

➡️ RTM Namespaces

Available RTM event namespaces are listed below. Make sure to subscribe to the ones you need to receive in the RTM authentication request, otherwise you won’t get them.

Session Events

session:update_availability — Session availability changed (eg. online to offline)
session:update_verify — Session verification status changed
session:request:initiated — Session has been initiated (conversation started)
session:set_email — Email has been set for session
session:set_phone — Phone has been set for session
session:set_address — Address has been set for session
session:set_avatar — Avatar has been set for session
session:set_nickname — Nickname has been set for session
session:set_data — User data has been set for session
session:sync:pages — A page was just browsed by user on session
session:sync:events — A live event was just pushed from user on session
session:sync:capabilities — User device just advertised its capabilities on session (eg. browser support for calls)
session:sync:geolocation — Current geolocation was just pushed for session
session:sync:system — Current device system was just pushed for session
session:sync:network — Current device network was just pushed for session
session:sync:timezone — Current device timezone was just pushed for session
session:sync:locales — Current device locales was just pushed for session
session:set_state — Session state changed (eg. to resolved)
session:set_block — Session was just blocked or unblocked
session:set_segments — Session segments have been added
session:set_opened — Conversation has been opened by an operator (viewed by)
session:set_closed — Conversation has been closed by a viewing operator
session:set_mentions — An operator mentioned another operator
session:set_routing — A routing identifier was set on conversation
session:removed — Session has been removed

Message Events

message:updated — Message has been updated
message:send — Message has been sent (from visitor)
message:received — Message has been received (from operator)
message:compose:send — A message is being composed (MagicType from visitor)
message:compose:receive — A message is being composed (MagicType from operator)
message:acknowledge:read:send — Messages sent by visitor were read by an operator
message:acknowledge:read:received — Messages sent by operators were read by visitor
message:acknowledge:delivered — Visitor client acknowledged delivery of an operator message
message:notify:unread:send — Messages sent by visitor were not read in due time by an operator
message:notify:unread:received — Messages sent by operators were not read in due time by visitor

People Events

people:profile:created — A people profile was created
people:profile:removed — A people profile was removed
people:bind:session — A people profile was bound to session
people:sync:profile — A people profile was updated for session
people:import:progress — People batch import is progressing
people:import:done — People batch import is done

Campaign Events

campaign:progress — Campaign sending is progressing (eg. campaign is 10% sent)
campaign:dispatched — Campaign was dispatched
campaign:running — Campaign is running, sending is ongoing

Browsing Events

browsing:request:initiated — MagicBrowse request initiated by visitor browser
browsing:request:rejected — MagicBrowse request rejected by visitor browser (eg. browser has privacy settings)

Call Events

call:request:initiated — Call was initiated (accepted by user)
call:request:rejected — Call was rejected (declined by user)

Service Events

service:translate:processed — A text has been translated

Website Events

website:update_visitors_count — Website visitor counter changed (eg. a visitor came online)
website:update_operators_availability — Website operator availability changed (eg. operator went online)
website:users:available — Website availability changed (eg. support went offline)
website:validate:domain:valid — Website domain records could be validated
website:validate:domain:invalid — Website domain records could not be validated

Bucket Events

bucket:url:upload:generated — An upload URL was generated for a file upload (signed URL, usable once)
bucket:url:avatar:generated — An upload URL was generated for an avatar upload (signed URL, usable once)
bucket:url:campaign:generated — An upload URL was generated for a campaign file upload (signed URL, usable once)
bucket:url:helpdesk:generated — An upload URL was generated for a helpdesk file upload (signed URL, usable once)
bucket:url:processing:generated — An upload URL was generated for a processing/import upload (signed URL, usable once)

Media Events

media:animation:listed — Requested animation/GIF list is being returned

Email Events

email:subscribe — An user subscribed or unsubscribed to emails
email:track:view — An user viewed an email

Billing Events

billing:link:redirect — The billing link is pointing user to a specific URL to continue the process

Plugin Events

plugin:channel — Generic channel events for plugins
plugin:settings:saved — Plugin settings saved

An example of code implementing RTM Events can be found in our Golang go-crisp-api library events.go file.

If you find any security hole in the Crisp API, you are more than welcome to report it directly to security@crisp.chat.

⚠️ You must encrypt your email using the following GPG public key: GPG:8AD28DC5.

👍 After we fix it, we will discuss about any bounty we can give you for the help.

🤝 Disclosures: Hely Shah, John Gracey, Haq Khokhar.

Email ¶

Manages Crisp emails.

Email Subscription ¶

Manages email subscriptions. Used to subscribe or unsubscribe from Crisp notification emails.

GET https://api.crisp.chat/v1/email/email_hash/subscription/key?website_id=

RequestsGet Subscription Status

Headers

Content-Type: application/json

Responses200404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "subscribed": true
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "email_not_found",
  "data": {}
}

Get Subscription Status
GET`/email/{email_hash}/subscription/{key}{?website_id}`

Resolves current subscription status (subscribed or unsubscribed).

error (boolean)
reason (string)
data (object)
- subscribed (boolean) - Whether email is subscribed or not

URI Parameters

HideShow

email_hash: string (required)
Email secure hash
key: string (required)
Private security for given email
website_id: string (optional)
Website identifier for email

PATCH https://api.crisp.chat/v1/email/email_hash/subscription/key?website_id=

RequestsUpdate Subscription

Headers

Content-Type: application/json

Body

{
  "subscribed": true
}

Responses200404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "saved",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "email_not_found",
  "data": {}
}

Update Subscription Status
PATCH`/email/{email_hash}/subscription/{key}{?website_id}`

Updates current subscription status (subscribe or unsubscribe).

subscribed (boolean, required) - Whether to subscribe email or not

URI Parameters

HideShow

email_hash: string (required)
Email secure hash
key: string (required)
Private security for given email
website_id: string (optional)
Website identifier for email

Bucket ¶

Manages Crisp buckets.

Bucket URL ¶

Manages bucket URL operations. Used to handle file uploads.

POST https://api.crisp.chat/v1/bucket/url/generate

RequestsRequest Avatar Upload URL

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "namespace": "avatar",
  "from": "website",
  "identifier": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
  "id": "b1a2",
  "file": {
    "name": "Logo.jpg",
    "type": "image/jpeg"
  }
}

Responses202403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "requested",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Generate Bucket URL
POST`/bucket/url/generate`

Generates a bucket URL. The URL is signed, and lets you upload a file directly to it.

The signed bucket URL response is sent back asynchronously on the RTM Events channel, using either the event namespace bucket:url:avatar:generated, bucket:url:upload:generated, bucket:url:helpdesk:generated, bucket:url:campaign:generated or bucket:url:processing:generated (depending on the request namespace parameter).

namespace (string, required) - Bucket namespace
- Members
  - avatar
  - upload
  - campaign
  - helpdesk
  - processing
from (string, required) - File upload from
- Members
  - website
  - operator
identifier (string, required) - Identifier for website or operator (depends on from value)
id (string, required) - Tracking ID, returned in asynchronous callback
file (object, required)
- name (string, required) - File name
- type (string, required) - File MIME type

Media ¶

Manages Crisp medias.

Media Animation ¶

Manages media animation operations. Used to look for animations.

GET https://api.crisp.chat/v1/media/animation/list/page_number?search_query=&list_id=

RequestsLists Animation Medias

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses202

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "requested",
  "data": {}
}

List Animation Medias
GET`/media/animation/list/{page_number}{?search_query}{&list_id}`

Lists animation medias, given the search query and paging.

The animation media list is sent back asynchronously on the RTM Events channel, using the event namespace media:animation:listed.

URI Parameters

HideShow

page_number: number (optional)
Page number for animation paging
search_query: string (optional)
Search query (if not set, trending animations are listed)
list_id: number (optional)
List ID (used to stamp response payload)

User ¶

Manages Crisp users (operators).

User Availability ¶

Manages user availability, as seen by the Crisp Platform.

GET https://api.crisp.chat/v1/user/availability

RequestsGet User Availability

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b",
    "type": "away",
    "time": {
      "for": null,
      "since": 1468434872510
    }
  }
}

Get User Availability
GET`/user/availability`

Resolves the current user availability. Useful to check if a Crisp app is currently connected to the account.

error (boolean)
reason (string)
data (object)
- user_id (string) - User identifier
- type (enum[string]) - Availability type
  - Members
    - online
    - away
    - offline
- time (object)
  - for (number) - Seconds for which the availability is valid
  - since (number) - Timestamp since when the availability has been updated

PATCH https://api.crisp.chat/v1/user/availability

RequestsUpdate User Availability

Authenticated Tiers: user

Headers

Content-Type: application/json

Body

{
  "type": "online",
  "time": {
    "for": 3600
  }
}

Responses202

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "dispatched",
  "data": {}
}

Update User Availability
PATCH`/user/availability`

Updates the advertised user availability, for a defined period of time after which to automatically expire.

type (enum[string], required) - Availability type
- Members
  - online
  - away
  - offline
time (object, required)
- for (number, required) - Seconds for which the availability is valid

GET https://api.crisp.chat/v1/user/availability/status

RequestsGet User Availability Status

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b",
    "status": "online"
  }
}

Get User Availability Status
GET`/user/availability/status`

Resolves the current user availability status. It differs from the raw user availability (the raw availability only tells if the user is connected on a Crisp app).

The availability status, however, tells whether the user is seen as online or offline by visitors (given his schedule and presence options).

error (boolean)
reason (string)
data (object)
- user_id (string) - User identifier
- status (enum[string]) - Availability status
  - Members
    - online
    - away
    - offline

User Account Base ¶

Manages operator user accounts (base).

GET https://api.crisp.chat/v1/user/account

RequestsGet User Account

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b"
  }
}

Get User Account
GET`/user/account`

Resolves the current user account information.

error (boolean)
reason (string)
data (object)
- user_id (string) - User identifier

POST https://api.crisp.chat/v1/user/account

RequestsCreate User Account

Headers

Content-Type: application/json

Body

{
  "email": "valerian@crisp.chat",
  "password": "MySuper$ecurePassword",
  "first_name": "Valerian",
  "last_name": "Saliou"
}

Responses201400400409

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "created",
  "data": {
    "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b"
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_email",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_password",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "exists",
  "data": {}
}

Create User Account
POST`/user/account`

Creates a new Crisp user account (operator account).

email (string, required) - User email
password (string, required) - User password (at least 4 characters)
first_name (string, required) - User first name
last_name (string, required) - User last name
affiliates_id (string, optional) - Affiliates tracking identifier (if any)
locale (string, optional) - User locale (if any)

DELETE https://api.crisp.chat/v1/user/account

RequestsDelete User Account

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200412412

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "deleted",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_membership_left",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "billing_card_left",
  "data": {}
}

Delete User Account
DELETE`/user/account`

Deletes user account.

User Account Billing ¶

Manages billing information for user.

GET https://api.crisp.chat/v1/user/account/billing

RequestsList All Billing Methods

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200428

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b",
    "cards": [
      {
        "card_id": "b5be332d-bf2b-464f-9710-27a1573740f7",
        "name_on_card": "Valerian Saliou",
        "address": "42 Mission St, San Francisco, CA",
        "country": "US",
        "information": "Company name: Crisp IM SARL",
        "tax_identifier": null,
        "currency": "USD",
        "card_number_preview": "XXXX XXXX XXXX 5879",
        "card_country": "US",
        "card_provider": "mastercard",
        "expiration_date": "2018-12-01T05:00:00.000Z",
        "added_date": "2016-06-13T06:24:30.000Z",
        "is_valid": true,
        "is_expired": false,
        "linked_websites": [
          {
            "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
            "name": "Crisp",
            "domain": "crisp.chat"
          }
        ]
      }
    ]
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_customer",
  "data": {}
}

List All Billing Methods
GET`/user/account/billing`

Resolves the saved billing details (payment methods).

error (boolean)
reason (string)
data (object)
- user_id (string) - User identifier
- cards (array[object]) - Active payment methods
  - card_id (string) - Card identifier
  - name_on_card (string) - Name on card
  - address (string) - Address for cardholder
  - country (string) - Country code for cardholder
  - information (string) - Information on cardholder
  - tax_identifier (string) - Tax identification number for cardholder (eg. European VAT number)
  - currency (string) - Currency in use for billing for cardholder
  - card_number_preview (string) - Secure preview of card number (the Crisp Platform only retains this mangled number)
  - card_country (string) - Country code for card
  - card_provider (enum[string]) - Provider for card
    - Members
      - default
      - mastercard
      - visa
      - amex
      - dinersclub
      - discover
      - unionpay
      - jcb
      - visaelectron
      - maestro
      - forbrugsforeningen
      - dankort
      - paypal
  - expiration_date (string) - Date when the card expires
  - added_date (string) - Date when the card was added
  - is_valid (boolean) - Whether card is valid or not
  - is_expired (boolean) - Whether card is expired or not
  - linked_websites (array[object]) - Websites using this card as payment method
    - website_id (string) - Website identifier
    - name (string) - Name of website
    - domain (string) - Domain of website

POST https://api.crisp.chat/v1/user/account/billing

RequestsAdd Credit Card

Authenticated Tiers: user

Headers

Content-Type: application/json

Body

{
  "name_on_card": "Valerian Saliou",
  "address": "42 Mission St, San Francisco, CA",
  "country": "US",
  "card_number": "1234567898765432",
  "security_code": "666",
  "expiration_date": {
    "month": "01",
    "year": "2017"
  }
}

Responses201400400400409428

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "added",
  "data": {
    "card_id": "b5be332d-bf2b-464f-9710-27a1573740f7"
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_card_number",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_security_code",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_expiration_date",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "billing_exists",
  "data": {
    "card_id": "b5be332d-bf2b-464f-9710-27a1573740f7"
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_customer",
  "data": {}
}

Add New Billing Method
POST`/user/account/billing`

Adds a payment method (credit card) to the user account.

name_on_card (string, required) - Name on card
address (string, required) - Address for cardholder
country (string, required) - Country code for cardholder
information (string, optional) - Information on cardholder
tax_identifier (string, optional) - Tax identification number for cardholder (eg. European VAT number)
card_number (string, required) - Card number
security_code (string, required) - Card CVC
expiration_date (object, required) - Date when the card expires
- month (string, required) - Month of expiration (if 1 digit, prepend it with a zero)
- year (string, required) - Year of expiration

GET https://api.crisp.chat/v1/user/account/billing/card_id

RequestsGet A Billing Method

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200404428

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b",
    "card_id": "b5be332d-bf2b-464f-9710-27a1573740f7",
    "name_on_card": "Baptiste Jamin",
    "address": "42 Mission St, San Francisco, CA",
    "country": "US",
    "information": "Company name: Crisp IM SARL",
    "tax_identifier": null,
    "currency": "USD",
    "card_number_preview": "XXXX XXXX XXXX 5879",
    "card_country": "US",
    "card_provider": "mastercard",
    "expiration_date": "2016-12-31T23:00:00.000Z",
    "added_date": "2016-07-08T10:16:02.000Z",
    "is_valid": true,
    "is_expired": false,
    "linked_websites": [
      {
        "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
        "name": "Crisp Development",
        "domain": "crisp.chat"
      }
    ]
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "billing_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_customer",
  "data": {}
}

Get A Billing Method
GET`/user/account/billing/{card_id}`

Acquires information about a saved billing method (eg: credit card).

error (boolean)
reason (string)
data (object)
- user_id (string) - User identifier
- card_id (string) - Card identifier
- name_on_card (string) - Name on card
- address (string) - Address for cardholder
- country (string) - Country code for cardholder
- information (string) - Information on cardholder
- tax_identifier (string) - Tax identification number for cardholder (eg. European VAT number)
- currency (string) - Currency in use for billing for cardholder
- card_number_preview (string) - Secure preview of card number (the Crisp Platform only retains this mangled number)
- card_country (string) - Country code for card
- card_provider (enum[string]) - Provider for card
  - Members
    - default
    - mastercard
    - visa
    - amex
    - dinersclub
    - discover
    - unionpay
    - jcb
    - visaelectron
    - maestro
    - forbrugsforeningen
    - dankort
    - paypal
- expiration_date (string) - Date when the card expires
- added_date (string) - Date when the card was added
- is_valid (boolean) - Whether card is valid or not
- is_expired (boolean) - Whether card is expired or not
- linked_websites (array[object]) - Websites using this card as payment method
  - website_id (string) - Website identifier
  - name (string) - Name of website
  - domain (string) - Domain of website

URI Parameters

HideShow

card_id: string (required)
The card identifier

PATCH https://api.crisp.chat/v1/user/account/billing/card_id

RequestsUpdate A Billing Method

Authenticated Tiers: user

Headers

Content-Type: application/json

Body

{
  "address": "42 Mission St, San Francisco, CA"
}

Responses200404428

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "updated",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "billing_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_customer",
  "data": {}
}

Update A Billing Method
PATCH`/user/account/billing/{card_id}`

Updates billing method information (eg: credit card).

name_on_card (string, optional) - Name on card
address (string, optional) - Address for cardholder
country (string, optional) - Country code for cardholder
information (string, optional) - Information on cardholder
tax_identifier (string, optional) - Tax identification number for cardholder (eg. European VAT number)

URI Parameters

HideShow

card_id: string (required)
The card identifier

DELETE https://api.crisp.chat/v1/user/account/billing/card_id

RequestsRemove A Billing Method

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200404428

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "removed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "billing_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_customer",
  "data": {}
}

Remove A Billing Method
DELETE`/user/account/billing/{card_id}`

Deletes a saved billing method.

URI Parameters

HideShow

card_id: string (required)
The card identifier

GET https://api.crisp.chat/v1/user/account/billing/card_id/invoices/page_number

RequestsList Invoices For Billing Method

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200206404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "results": [
      {
        "invoice_id": "b6d44fd2-903d-440d-b73a-a520df59ed92",
        "bill_id": "INV-58B7-16",
        "date": "2016-07-07T18:03:00.000Z",
        "payment": {
          "is_paid": false,
          "number_retries": 3
        },
        "invoice": {
          "id": "b6d44fd2-903d-440d-b73a-a520df59ed92",
          "currency": "USD",
          "due": {
            "total": 5,
            "parts": [
              {
                "id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
                "name": "Crisp",
                "domain": "crisp.chat",
                "plugins": [
                  {
                    "id": "12a1a9b5-588d-4a5f-9007-4cce1093ef3a",
                    "name": "Email Redirect",
                    "price": 5
                  }
                ]
              }
            ]
          }
        },
        "receipt": null
      }
    ],
    "paging": {
      "range": [
        1,
        1
      ],
      "per_page": 10,
      "total": 1
    }
  }
}

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "results": [
      {
        "invoice_id": "b6d44fd2-903d-440d-b73a-a520df59ed92",
        "bill_id": "INV-58B7-16",
        "date": "2016-07-07T18:03:00.000Z",
        "payment": {
          "is_paid": false,
          "number_retries": 3
        },
        "invoice": {
          "id": "b6d44fd2-903d-440d-b73a-a520df59ed92",
          "currency": "USD",
          "due": {
            "total": 5,
            "parts": [
              {
                "id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
                "name": "Crisp",
                "domain": "crisp.chat",
                "plugins": [
                  {
                    "id": "12a1a9b5-588d-4a5f-9007-4cce1093ef3a",
                    "name": "Email Redirect",
                    "price": 5
                  }
                ]
              }
            ]
          }
        },
        "receipt": null
      }
    ],
    "paging": {
      "range": [
        1,
        1
      ],
      "per_page": 10,
      "total": 5
    }
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "billing_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "no_invoice_available",
  "data": {}
}

List Invoices For Billing Method
GET`/user/account/billing/{card_id}/invoices/{page_number}`

Lists saved invoices for billing method.

error (boolean)
reason (string)
data (object)
- results (array[object]) - List of invoices
  - invoice_id (string) - Invoice identifier (reference invoice number)
  - bill_id (string) - Bill identifier (lawful invoice number)
  - date (string) - Date at which invoice was emitted
  - payment (object)
    - is_paid (boolean) - Whether invoice is paid or not
    - number_retries (number) - Number of times payment was retried (if failed)
  - invoice (object)
    - id (string) - Invoice identifier
    - currency (string) - Invoice currency
    - due (object) - Due amount details
      - total (number) - Total due as part of this invoice (in specified currency)
      - parts (array[object]) - Contents of the invoice (per-website)
        
        id (string) - Website identifier
        
        name (string) - Name of the website
        
        domain (string) - Domain of the website
        
        plugins (array[object]) - Plugins paid for the website
        
        id (string) - Plugin identifier
        
        name (string) - Plugin name
        
        price (number) - Plugin individual price
  - receipt (string) - Invoice payment receipt document URL (can be blank)
- paging (object) - Paging details
  - range (array[number]) - Range of items returned
  - per_page (number) - Number of items per page
  - total (number) - Total number of items

URI Parameters

HideShow

card_id: string (required)
The card identifier
page_number: number (optional)
The page number (paging if many invoices)

GET https://api.crisp.chat/v1/user/account/billing/card_id/invoice/invoice_id

RequestsGet An Invoice For Billing Method

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "invoice_id": "b6d44fd2-903d-440d-b73a-a520df59ed92",
    "bill_id": "INV-58B7-16",
    "date": "2016-07-07T18:03:00.000Z",
    "payment": {
      "is_paid": false,
      "number_retries": 3
    },
    "invoice": {
      "id": "b6d44fd2-903d-440d-b73a-a520df59ed92",
      "currency": "USD",
      "due": {
        "total": 5,
        "parts": [
          {
            "id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
            "name": "Crisp",
            "domain": "crisp.chat",
            "plugins": [
              {
                "id": "12a1a9b5-588d-4a5f-9007-4cce1093ef3a",
                "name": "Email Redirect",
                "price": 5
              }
            ]
          }
        ]
      }
    },
    "receipt": null
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "billing_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invoice_not_found",
  "data": {}
}

Get An Invoice For Billing Method
GET`/user/account/billing/{card_id}/invoice/{invoice_id}`

Gets given saved invoice for billing method.

error (boolean)
reason (string)
data (object)
- invoice_id (string) - Invoice identifier (reference invoice number)
- bill_id (string) - Bill identifier (lawful invoice number)
- date (string) - Date at which invoice was emitted
- payment (object)
  - is_paid (boolean) - Whether invoice is paid or not
  - number_retries (number) - Number of times payment was retried (if failed)
- invoice (object)
  - id (string) - Invoice identifier
  - currency (string) - Invoice currency
  - due (object) - Due amount details
    - total (number) - Total due as part of this invoice (in specified currency)
    - parts (array[object]) - Contents of the invoice (per-website)
      - id (string) - Website identifier
      - name (string) - Name of the website
      - domain (string) - Domain of the website
      - plugins (array[object]) - Plugins paid for the website
        
        id (string) - Plugin identifier
        
        name (string) - Plugin name
        
        price (number) - Plugin individual price
- receipt (string) - Invoice payment receipt document URL (can be blank)

URI Parameters

HideShow

card_id: string (required)
The card identifier
invoice_id: string (required)
The invoice identifier

POST https://api.crisp.chat/v1/user/account/billing/link

RequestsLink To PayPal

Authenticated Tiers: user

Headers

Content-Type: application/json

Body

{
  "service": "paypal"
}

Responses202

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "requested",
  "data": {}
}

Link To An External Billing Method
POST`/user/account/billing/link`

Links to an external billing method. Used to for services which need an external approval (eg: PayPal), and that cannot be added directly via a simple form submit.

A link to open to continue linking to the service will be dispatched to the user via the realtime socket interface (the response is asynchronous, as Crisp needs to request data to external APIs, eg: PayPal API). The response uses the event namespace billing:link:redirect

service (enum[string], required) - Service to be linked
- Members
  - paypal

POST https://api.crisp.chat/v1/user/account/billing/link/card_id

RequestsFinish Card Link

Authenticated Tiers: user

Headers

Content-Type: application/json

Body

{}

Responses200404423428

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "linked",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "billing_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_card_link",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_customer",
  "data": {}
}

Finish Linking External Billing Method
POST`/user/account/billing/link/{card_id}`

Finishes the link process to an external billing method. Used to mark the card link as valid.

This is used after the card link redirect, to validate card authorization, eg: with PayPal pre-approved payments.

URI Parameters

HideShow

card_id: string (required)
The card identifier

DELETE https://api.crisp.chat/v1/user/account/billing/link/card_id

RequestsFinish Card Unlink

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200404423428

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "unlinked",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "billing_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_card_link",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_customer",
  "data": {}
}

Finish Unlinking External Billing Method
DELETE`/user/account/billing/link/{card_id}`

Finishes the unlink process to an external billing method. Used to cancel the link process and remove the card.

This is used after the card link redirect, to mark card authorization as rejected, eg: with PayPal pre-approved payments.

URI Parameters

HideShow

card_id: string (required)
The card identifier

User Account Notification ¶

Manages notification settings for user.

GET https://api.crisp.chat/v1/user/account/notification

RequestsGet Notification Settings

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b",
    "disabled": false,
    "messages_online": true,
    "messages_offline": true,
    "messages_unread": true,
    "messages_transcript": false,
    "messages_rating": true,
    "billing_invoice": false,
    "visitor_browsing": false,
    "sounds": true
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "notification_not_found",
  "data": {}
}

Get Notification Settings
GET`/user/account/notification`

Resolves the user notification settings.

error (boolean)
reason (string)
data (object)
- user_id (string) - User identifier
- disabled (boolean) - Whether notifications are disabled or not
- messages_online (boolean) - Whether to notify of incoming messages when user is online (in-app notifications)
- messages_offline (boolean) - Whether to notify of incoming messages when user is offline (push notifications)
- messages_unread (boolean) - Whether to notify of unread messages for conversations (email notifications)
- messages_transcript (boolean) - Whether to notify of transcript records for conversations (email notifications)
- messages_rating (boolean) - Whether to notify of user ratings for conversations (email notifications)
- billing_invoice (boolean) - Whether to notify of invoice payments (email notifications)
- visitor_browsing (boolean) - Whether to notify of new visitors on website (push notifications)
- sounds (boolean) - Whether to play sounds for incoming events (in-app)

PATCH https://api.crisp.chat/v1/user/account/notification

RequestsUpdate Notification Settings

Authenticated Tiers: user

Headers

Content-Type: application/json

Body

{
  "disabled": false,
  "messages_online": true,
  "messages_offline": true,
  "messages_unread": true,
  "messages_transcript": false,
  "messages_rating": true,
  "billing_invoice": false,
  "visitor_browsing": false,
  "sounds": true
}

Responses200404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "saved",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "notification_not_found",
  "data": {}
}

Update Notification Settings
PATCH`/user/account/notification`

Updates the user notification settings.

disabled (boolean, optional) - Whether notifications are disabled or not
messages_online (boolean, optional) - Whether to notify of incoming messages when user is online (in-app notifications)
messages_offline (boolean, optional) - Whether to notify of incoming messages when user is offline (push notifications)
messages_unread (boolean, optional) - Whether to notify of unread messages for conversations (email notifications)
messages_transcript (boolean, optional) - Whether to notify of transcript records for conversations (email notifications)
messages_rating (boolean, optional) - Whether to notify of user ratings for conversations (email notifications)
billing_invoice (boolean, optional) - Whether to notify of invoice payments (email notifications)
visitor_browsing (boolean, optional) - Whether to notify of new visitors on website (push notifications)
sounds (boolean, optional) - Whether to play sounds for incoming events (in-app)

POST https://api.crisp.chat/v1/user/account/notification/provider

RequestsAdd Notification Provider

Authenticated Tiers: user

Headers

Content-Type: application/json

Body

{
  "notification_id": "8285c027-1a50-48df-a70f-c8b08955fe4f"
}

Responses201

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "added",
  "data": {}
}

Add A Notification Provider
POST`/user/account/notification/provider`

Adds a notification provider. Used to subscribe to push notifications from Crisp for authenticated account (eg: Google Cloud Messaging, Apple Push Notification and more).

notification_id (string, required) - Notification identifier (key from GCM, APN or other service)

DELETE https://api.crisp.chat/v1/user/account/notification/provider/notification_id

RequestsDelete Notification Provider

Headers

Content-Type: application/json

Responses200404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "removed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "provider_not_found",
  "data": {}
}

Delete A Notification Provider
DELETE`/user/account/notification/provider/{notification_id}`

Deletes a notification provider. Used to invalidate an existing notification provider (eg. a Crisp mobile app unsubscribes from notifications).

URI Parameters

HideShow

notification_id: string (required)
The notification provider identifier

User Account Websites ¶

Manages websites linked to user.

GET https://api.crisp.chat/v1/user/account/websites

RequestsList Websites

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
      "name": "Crisp",
      "domain": "crisp.chat",
      "logo": "https://storage.crisp.chat/users/avatar/website/8c842203-7ed8-4e29-a608-7cf78a7d2fcc/ed9f8379-852b-4ee6-bf72-65edb0401be9.jpg",
      "members": [
        "4e734085-ddbb-451f-bfb7-906ef9200793",
        "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b"
      ],
      "count": 0,
      "assigned": 0
    }
  ]
}

List Websites
GET`/user/account/websites`

Lists the websites linked to user.

error (boolean)
reason (string)
data (array[object])
- id (string) - Website identifier
- name (string) - Website name
- domain (string) - Website domain
- logo (string) - Website custom logo image URL (can be blank)
- members (array[string]) - Website operators (user identifiers)
- count (number) - Number of unread messages for website
- assigned (number) - Number of pending assigned messages for website

User Account Profile ¶

Manages user profile.

GET https://api.crisp.chat/v1/user/account/profile

RequestsGet Profile

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b",
    "avatar": null,
    "email": "valerian@crisp.chat",
    "first_name": "Valerian",
    "last_name": "Saliou",
    "locale": "en"
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "profile_not_found",
  "data": {}
}

Get Profile
GET`/user/account/profile`

Resolves user profile data.

error (boolean)
reason (string)
data (object)
- user_id (string) - User identifier
- avatar (string) - Custom avatar image URL (can be blank)
- email (string) - User email
- first_name (string) - User first name
- last_name (string) - User last name
- locale (string) - User locale (ISO 639-1)

PATCH https://api.crisp.chat/v1/user/account/profile

RequestsUpdate Profile

Authenticated Tiers: user

Headers

Content-Type: application/json

Body

{
  "first_name": "Valerian",
  "last_name": "Saliou",
  "email": "valerian@crisp.chat",
  "password": "MyNewSuperSecurePassword",
  "avatar": null,
  "locale": null
}

Responses200400404409

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "saved",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_password",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "profile_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "email_not_available",
  "data": {}
}

Update Profile
PATCH`/user/account/profile`

Updates user profile data.

first_name (string, optional) - User first name
last_name (string, optional) - User last name
email (string, optional) - User email
password (string, optional) - User password (do not set it if you don’t need to update password)
avatar (string, optional) - Custom avatar image URL
locale (string, optional) - User locale (ISO 639-1)

User Account Token ¶

Manages user token.

HEAD https://api.crisp.chat/v1/user/account/token

RequestsCheck Token

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200404

Headers

Content-Type: application/json

Headers

Content-Type: application/json

Check If Account Token Is Configured
HEAD`/user/account/token`

Checks if account token is configured.

PUT https://api.crisp.chat/v1/user/account/token

RequestsConfigure Token

Authenticated Tiers: user

Headers

Content-Type: application/json

Body

{
  "secret": "EU5EGPRKJJNS6PZFKNQVQOLMMQRVOZKWIVHSMN2BNFIEYXJVMFQQ"
}

Responses200409

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "configured",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "token_already_configured",
  "data": {}
}

Configure Account Token
PUT`/user/account/token`

Configures account token, with the provided token secret key.

secret (string, required) - Secret key for token (Base32-encoded)

DELETE https://api.crisp.chat/v1/user/account/token

RequestsUnconfigure Token

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "unconfigured",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "token_not_configured",
  "data": {}
}

Unconfigure Account Token
DELETE`/user/account/token`

Unconfigures account token.

URI Parameters

HideShow

website_id: string (required)
The website identifier

POST https://api.crisp.chat/v1/user/account/token/generate

RequestsGenerate Token

Authenticated Tiers: user

Headers

Content-Type: application/json

Body

{}

Responses200

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "generated",
  "data": {
    "secret": "IYZGCVCGOZ5SM33RHE7CYTS3LIYFK3R7IMQVCT2YHZXTYTTWOJJQ"
  }
}

Generate Account Token
POST`/user/account/token/generate`

Generates a new account token secret key, to be sent upon configuration.

error (boolean)
reason (string)
data (object)
- secret (string) - Generated secret key for token (Base32-encoded)

HEAD https://api.crisp.chat/v1/user/account/token/verify

RequestsVerify Token

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200403

Headers

Content-Type: application/json

Headers

Content-Type: application/json

Verify Account Token
HEAD`/user/account/token/verify`

Verifies provided token against provided secret key. This can be used in TOTP configuration flows to validate the secret key before configuring it.

URI Parameters

HideShow

token: string (required)
The token to be verified
secret: string (required)
The secret key to verify against

User Account Recover ¶

Manages account recovery.

GET https://api.crisp.chat/v1/user/account/recover/recover_identifier/recover_key

RequestsGet Recovery Details

Headers

Content-Type: application/json

Responses200400404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "valid",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_recover_key",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "recover_not_found",
  "data": {}
}

Get Recovery Details
GET`/user/account/recover/{recover_identifier}/{recover_key}`

Gets details on a recovery keypair. Useful to check validity of recovery keypair.

error (boolean)
reason (string)
data (object)

URI Parameters

HideShow

recover_identifier: string (required)
The recovery identifier
recover_key: string (required)
The recovery key

PUT https://api.crisp.chat/v1/user/account/recover/recover_identifier/recover_key

RequestsSend Recovery Password

Headers

Content-Type: application/json

Responses200400400404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "recovered",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_recover_key",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_password",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "recover_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "profile_not_found",
  "data": {}
}

Send Recovery Password
PUT`/user/account/recover/{recover_identifier}/{recover_key}`

Submits new password and recover account.

password (string, required) - User password (at least 4 characters)

URI Parameters

HideShow

recover_identifier: string (required)
The recovery identifier
recover_key: string (required)
The recovery key

DELETE https://api.crisp.chat/v1/user/account/recover/recover_identifier/recover_key

RequestsDelete Recovery Keypair

Headers

Content-Type: application/json

Responses200400404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "deleted",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_recover_key",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "recover_not_found",
  "data": {}
}

Delete Recovery Keypair
DELETE`/user/account/recover/{recover_identifier}/{recover_key}`

Deletes a recovery keypair. Useful to invalidate keys if you ignore recovery and never use the keys to recover password.

URI Parameters

HideShow

recover_identifier: string (required)
The recovery identifier
recover_key: string (required)
The recovery key

User Account Schedule ¶

Manages account schedule settings.

GET https://api.crisp.chat/v1/user/account/schedule

RequestsGet Schedule Settings

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "user_id": "65693ca4-fb8f-4424-a779-5f65770c0ecc",
    "enabled": true,
    "presence": true,
    "stealth": false,
    "offset": -120,
    "days": {
      "monday": true,
      "tuesday": true,
      "wednesday": true,
      "thursday": true,
      "friday": true,
      "saturday": true,
      "sunday": false
    },
    "hours": [
      {
        "from": "08:30",
        "to": "12:30"
      },
      {
        "from": "14:30",
        "to": "18:30"
      }
    ]
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "schedule_not_found",
  "data": {}
}

Get Schedule Settings
GET`/user/account/schedule`

Gets user schedule settings. Those settings are used by Crisp to automatically schedule when user will be seen online or offline by website visitors.

error (boolean)
reason (string)
data (object)
- user_id (string) - User identifier
- enabled (boolean) - Whether schedule is enabled or not
- presence (boolean) - Whether to consider user online if using an app
- stealth (boolean) - Whether stealth mode is enabled or not (offline mode forced)
- offset (number) - User timezone offset in seconds (UTC+2 is -120)
- days (object) - Schedule days
  - monday (boolean) - Consider Monday on schedule
  - tuesday (boolean) - Consider Tuesday on schedule
  - wednesday (boolean) - Consider Wednesday on schedule
  - thursday (boolean) - Consider Thursday on schedule
  - friday (boolean) - Consider Friday on schedule
  - saturday (boolean) - Consider Saturday on schedule
  - sunday (boolean) - Consider Sunday on schedule
- hours (array[object]) - Schedule hours
  - from (string) - Hour from which to consider on schedule (24:00 format)
  - to (string) - Hour up to which to consider on schedule (24:00 format)

PATCH https://api.crisp.chat/v1/user/account/schedule

RequestsUpdate Schedule Settings

Authenticated Tiers: user

Headers

Content-Type: application/json

Body

{
  "enabled": true,
  "presence": true,
  "stealth": false,
  "offset": -120,
  "days": {
    "monday": true,
    "sunday": false
  },
  "hours": [
    {
      "from": "08:30",
      "to": "12:30"
    },
    {
      "from": "14:30",
      "to": "18:30"
    }
  ]
}

Responses200404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "saved",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "schedule_not_found",
  "data": {}
}

Update Schedule Settings
PATCH`/user/account/schedule`

Updates user schedule settings.

enabled (boolean, optional) - Whether schedule is enabled or not
presence (boolean, optional) - Whether to consider user online if using an app
stealth (boolean, optional) - Whether stealth mode is enabled or not (offline mode forced)
offset (number, optional) - User timezone offset in seconds (UTC+2 is -120)
days (object, optional) - Schedule days
- monday (boolean, optional) - Consider Monday on schedule
- tuesday (boolean, optional) - Consider Tuesday on schedule
- wednesday (boolean, optional) - Consider Wednesday on schedule
- thursday (boolean, optional) - Consider Thursday on schedule
- friday (boolean, optional) - Consider Friday on schedule
- saturday (boolean, optional) - Consider Saturday on schedule
- sunday (boolean, optional) - Consider Sunday on schedule
hours (array[object], optional) - Schedule hours
- from (string, optional) - Hour from which to consider on schedule (24:00 format)
- to (string, optional) - Hour up to which to consider on schedule (24:00 format)

User Session ¶

Manages API sessions.

HEAD https://api.crisp.chat/v1/user/session

RequestsCheck Session Validity

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200401

Headers

Content-Type: application/json

Headers

Content-Type: application/json

Check Session Validity
HEAD`/user/session`

Checks whether the user is logged in or not, and whether his session is valid or not.

POST https://api.crisp.chat/v1/user/session/login

RequestsLogin To Account

Headers

Content-Type: application/json

Body

{
  "email": "valerian@crisp.chat",
  "password": "MySuperSecurePassword"
}

Responses200401423

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "session_created",
  "data": {
    "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b",
    "identifier": "1d4f5781-5fcc-4f90-8e7a-21b5242eaad7",
    "key": "43d1717200a93337526daeb1123462a54fd018c37bd5216ddf1557b4773ee9b9"
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "rejected",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "token_required",
  "data": {}
}

Create A New Session
POST`/user/session/login`

Logins to user account and create a new session.

email (string, required) - User email
password (string, required) - User password
token (string, optional) - User token (6 digits TOTP, if any required)
ephemeral (boolean, optional) - Whether to open an ephemeral session or not (expires after a few hours)

POST https://api.crisp.chat/v1/user/session/logout

RequestsLogout From Account

Authenticated Tiers: user

Headers

Content-Type: application/json

Body

{}

Responses200

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "session_deleted",
  "data": {}
}

Destroy A Session
POST`/user/session/logout`

Logouts from user account and destroys current session.

POST https://api.crisp.chat/v1/user/session/recover

RequestsAsk For Recover Email

Headers

Content-Type: application/json

Body

{
  "email": "valerian@crisp.chat"
}

Responses200404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "email_sent",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "account_not_found",
  "data": {}
}

Recover A Session
POST`/user/session/recover`

Recovers an user account from which we are locked out. A password recovery email is sent.

email (string, required) - User email

User Statistics ¶

Manages statistics related to user.

GET https://api.crisp.chat/v1/user/stats/unread

RequestsCount Total Unread Messages

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b",
    "unread": 20,
    "assigned": 7
  }
}

Count Total Unread Messages
GET`/user/stats/unread`

Counts the total number of unread messages, cross-website.

error (boolean)
reason (string)
data (object)
- user_id (string) - User identifier
- unread (number) - Number of unread messages for user
- assigned (number) - Number of pending assigned messages for user

Website ¶

Manages Crisp websites.

Website Base ¶

Manages websites.

HEAD https://api.crisp.chat/v1/website?domain=

RequestsCheck If Website Exists

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200404

Headers

Content-Type: application/json

Headers

Content-Type: application/json

Check If Website Exists
HEAD`/website{?domain}`

Checks if given website exists (by domain).

URI Parameters

HideShow

website_id: string (required)
The website identifier
domain: string (required)
The website domain to check against

POST https://api.crisp.chat/v1/website

RequestsCreate Website

Authenticated Tiers: user

Headers

Content-Type: application/json

Body

{
  "name": "Acme, Inc.",
  "domain": "acme-inc.com"
}

Responses201

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "added",
  "data": {
    "website_id": "e2efddb0-d1ce-47fd-99f5-d3a5b69f1def"
  }
}

Create Website
POST`/website`

Creates a new website.

name (string, required) - Website name
domain (string, required) - Website domain

GET https://api.crisp.chat/v1/website/website_id

RequestsGet Website Information

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
    "name": "Crisp",
    "domain": "crisp.chat",
    "logo": "https://storage.crisp.chat/users/avatar/website/8c842203-7ed8-4e29-a608-7cf78a7d2fcc/b6c2948d-b061-405e-91a9-2fdf855d1cc0.png"
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get A Website
GET`/website/{website_id}`

Resolves an existing website information.

error (boolean)
reason (string)
data (object)
- website_id (string) - Website identifier
- name (string) - Website name
- domain (string) - Website domain
- logo (string) - Website custom logo image URL (can be blank)

URI Parameters

HideShow

website_id: string (required)
The website identifier

DELETE https://api.crisp.chat/v1/website/website_id

RequestsDelete A Website

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200403403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "deleted",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Delete A Website
DELETE`/website/{website_id}`

Deletes an existing website.

URI Parameters

HideShow

website_id: string (required)
The website identifier

Website Batch ¶

Proceeds batch operations on website.

PATCH https://api.crisp.chat/v1/website/batch/resolve

RequestsResolve All Conversations

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{}

Responses200403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Batch Resolve Items
PATCH`/website/batch/resolve`

Resolves given (or all) items in website (conversations).

sessions (array[string], optional) - List of session identifiers to resolve conversation for (if empty, resolve all)

PATCH https://api.crisp.chat/v1/website/batch/read

RequestsRead All Conversations

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{}

Responses200403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "read",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Batch Read Items
PATCH`/website/batch/read`

Marks given (or all) items as read in website (conversations).

sessions (array[string], optional) - List of session identifiers to read conversation for (if empty, read all)

PATCH https://api.crisp.chat/v1/website/batch/remove

RequestsRemove Given ConversationsRemove Given People

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "sessions": [
    "session_19e5240f-0a8d-461e-a661-a3123fc6eec9",
    "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881"
  ]
}

Responses200403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "removed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "people": {
    "profiles": [
      "eee8759d-52db-48e5-982d-3426e3566ce0"
    ]
  }
}

Responses200403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "removed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Batch Remove Items
PATCH`/website/batch/remove`

Removes given items in website (conversations or people).

sessions (array[string], optional) - List of session identifiers to remove conversation for
people (array[string], optional) - People removal aggregator
- profiles (array[string], optional) - List of people identifiers to remove profile for
- search (object, optional) - Search aggregator for profile removal
  - filter (array[object], required) - Search filter
    - model (enum[string], required) - Filter model
      - Members
        
        people
    - criterion (string, required) - Filter criterion (in model)
    - operator (enum[string], required) - Filter operator
      - Members
        
        eq
        
        neq
        
        ex
        
        nex
        
        has
        
        nhas
        
        sw
        
        ew
        
        gte
        
        lte
        
        gt
        
        lt
    - query (array[string, number, boolean], required) - Filter query terms
  - operator (enum[string], required) - Search operator
    - Members
      - and
      - or

Website Billing ¶

Manages website billing information.

GET https://api.crisp.chat/v1/website/website_id/billing

RequestsGet Website Billing

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "card_id": "b5be332d-bf2b-464f-9710-27a1573740f7",
    "name_on_card": "Valerian Saliou",
    "address": "42 Mission St, San Francisco, CA",
    "country": "US",
    "information": "Company name: Crisp IM SARL",
    "tax_identifier": null,
    "currency": "USD",
    "card_number_preview": "XXXX XXXX XXXX 5879",
    "card_country": "US",
    "card_provider": "mastercard",
    "expiration_date": "2016-12-31T23:00:00.000Z",
    "added_date": "2016-07-08T10:16:02.000Z",
    "is_valid": true,
    "is_expired": false,
    "linked_websites": [
      {
        "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
        "name": "Crisp",
        "domain": "crisp.chat"
      }
    ]
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "no_billing_card",
  "data": {}
}

Get Website Billing
GET`/website/{website_id}/billing`

Resolves website billing information (payment method linked to website).

card_id (string) - Card identifier
name_on_card (string) - Name on card
address (string) - Address for cardholder
country (string) - Country code for cardholder
information (string) - Information on cardholder
tax_identifier (string) - Tax identification number for cardholder (eg. European VAT number)
currency (string) - Currency in use for billing for cardholder
card_number_preview (string) - Secure preview of card number (the Crisp Platform only retains this mangled number)
card_country (string) - Country code for card
card_provider (enum[string]) - Provider for card
- Members
  - default
  - mastercard
  - visa
  - amex
  - dinersclub
  - discover
  - unionpay
  - jcb
  - visaelectron
  - maestro
  - forbrugsforeningen
  - dankort
  - paypal
expiration_date (string) - Date when the card expires
added_date (string) - Date when the card was added
is_valid (boolean) - Whether card is valid or not
is_expired (boolean) - Whether card is expired or not
linked_websites (array[object]) - Websites using this card as payment method
- website_id (string) - Website identifier
- name (string) - Name of website
- domain (string) - Domain of website

URI Parameters

HideShow

website_id: string (required)
The website identifier

PATCH https://api.crisp.chat/v1/website/website_id/billing

RequestsLink Card to Website

Authenticated Tiers: user

Headers

Content-Type: application/json

Body

{
  "card_id": "b5be332d-bf2b-464f-9710-27a1573740f7"
}

Responses200403403404409424424

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "linked",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "billing_card_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "card_link_exists",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "billing_card_invalid",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "billing_card_expired",
  "data": {}
}

Update Website Billing
PATCH`/website/{website_id}/billing`

Updates website billing information (payment method linked to website).

card_id (string, required) - Card identifier to link to website

URI Parameters

HideShow

website_id: string (required)
The website identifier

DELETE https://api.crisp.chat/v1/website/website_id/billing/card_id

RequestsUnlink Website Billing

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200403403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "unlinked",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "no_billing_card",
  "data": {}
}

Unlink Website Billing
DELETE`/website/{website_id}/billing/{card_id}`

Unlink website billing information (payment method linked to website).

URI Parameters

HideShow

website_id: string (required)
The website identifier
card_id: string (required)
The card identifier

Website Availability ¶

Manages website availability operations.

GET https://api.crisp.chat/v1/website/website_id/availability/status

RequestsGet Website Availability Status

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "status": "online",
    "since": 1495877133091
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Get Website Availability Status
GET`/website/{website_id}/availability/status`

Resolves the website availability status. This tells whether the chatbox is seen as online or away by visitors.

The availability status is set to online if at least one operator can be seen as online (given his account availability settings).

error (boolean)
reason (string)
data (object)
- status (enum[string]) - Availability status
  - Members
    - online
    - away
    - offline
- since (number) - Timestamp since when the availability has been updated

URI Parameters

HideShow

website_id: string (required)
The website identifier

GET https://api.crisp.chat/v1/website/website_id/availability/operators

RequestsList Availabilities

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "user_id": "a4c32c68-be91-4e29-8a05-976e93abbe3f",
      "type": "online",
      "time": {
        "for": 40,
        "since": 1479999493561
      }
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

List Website Operator Availabilities
GET`/website/{website_id}/availability/operators`

Lists the availabilities for website operators. This maps the availability of each operator in the website.

error (boolean)
reason (string)
data (array[object])
- user_id (string) - User identifier
- type (enum[string]) - Availability type
  - Members
    - online
    - away
    - offline
- time (object)
  - for (number) - Seconds for which the availability is valid
  - since (number) - Timestamp since when the availability has been updated

URI Parameters

HideShow

website_id: string (required)
The website identifier

Website Channel ¶

Manages website channel operations.

GET https://api.crisp.chat/v1/website/website_id/channel/email

RequestsGet Website Email

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "email": "w.f0f413d6c2d4b800@crisp.email"
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Get Website Email Channel
GET`/website/{website_id}/channel/email`

Resolves the website email channel values. The returned values are static (they do not change), as long as you do not re-configure the email channel domain. The returned email can be used to receive email messages in the Crisp inbox.

error (boolean)
reason (string)
data (object)
- email (string) - Website inbound email (if available)

URI Parameters

HideShow

website_id: string (required)
The website identifier

GET https://api.crisp.chat/v1/website/website_id/channel/email/domain

RequestsGet Website Email

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "root": "on.crisp.email",
    "basic": "valerian",
    "custom": null
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Get Website Email Channel Domain
GET`/website/{website_id}/channel/email/domain`

Resolves domain for website email channel.

error (boolean)
reason (string)
data (object)
- root (string) - Root domain for email domain
- basic (string) - Basic domain (subdomain of provided root domain)
- custom (string) - Custom domain (fully qualified domain, if any)

URI Parameters

HideShow

website_id: string (required)
The website identifier

PATCH https://api.crisp.chat/v1/website/website_id/channel/email/domain

RequestsChange Email Channel Domain

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "custom": "valeriansaliou.name"
}

Responses202402403403404406409409

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "requested",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "domain_restricted",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "domain_taken",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "root_domain_conflict",
  "data": {}
}

Request Website Email Channel Domain Change
PATCH`/website/{website_id}/channel/email/domain`

Requests a change in the email channel domain used to send and receive emails. The change will be propagated once all setup steps are fulfilled (see the setup route).

The domain validation result is sent back asynchronously on the RTM Events channel, using either event namespace website:validate:domain:valid or website:validate:domain:invalid.

basic (string, optional) - Basic domain (subdomain of on.crisp.email)
custom (string, optional) - Custom domain (fully qualified domain, can be blank)

URI Parameters

HideShow

website_id: string (required)
The website identifier

GET https://api.crisp.chat/v1/website/website_id/channel/email/setup?domain=

RequestsGet Website Email

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200402403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "generated",
  "data": {
    "domain": "valeriansaliou.name",
    "setup": {
      "records": [
        {
          "type": "txt",
          "name": "valeriansaliou.name",
          "value": "crisp-website-id=04ed9a29-ccda-4f46-b2f3-b151d2d90fa7"
        },
        {
          "type": "txt",
          "name": "valeriansaliou.name",
          "value": "v=spf1 redirect=_spf.crisp.email"
        },
        {
          "type": "cname",
          "name": "_dmarc.valeriansaliou.name",
          "value": "_dmarc.crisp.email"
        },
        {
          "type": "cname",
          "name": "crisp._domainkey.valeriansaliou.name",
          "value": "crisp._domainkey.crisp.email"
        },
        {
          "type": "mx",
          "name": "valeriansaliou.name",
          "value": "1 inbound.crisp.email"
        }
      ]
    }
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Generate Website Email Channel Setup Flow
GET`/website/{website_id}/channel/email/setup{?domain}`

Retrieves the email channel setup flow. This will return the DNS records required for email domain setup.

error (boolean)
reason (string)
data (object)
- domain (string) - Mailer domain to return setup for
- setup (object) - Setup flow for mailer domain
  - records (array[object]) - DNS records for mailer domain
    - type (enum[string]) - DNS record type
      - Members
        
        a
        
        aaaa
        
        cname
        
        mx
        
        txt
        
        srv
    - name (string) - DNS record name
    - value (string) - DNS record value

URI Parameters

HideShow

website_id: string (required)
The website identifier
domain: string (optional)
Domain to use for setup

GET https://api.crisp.chat/v1/website/website_id/channel/email/relay

RequestsGet Email Channel Relay

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404404412

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "status": "active",
    "smtp": {
      "username": null,
      "server": "smtp.acme-inc.com",
      "port": 587
    }
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "custom_domain_not_configured",
  "data": {}
}

Get Website Email Channel Relay
GET`/website/{website_id}/channel/email/relay`

Resolves the website email channel relay store. If any SMTP relay is configured, the outbound emails will be routed using specified SMTP server.

This route requires a custom email channel domain to be configured.

error (boolean)
reason (string)
data (object)
- status (enum[string]) - SMTP relay connection status (from last delivered email)
  - Members
    - inactive
    - active
    - failed
- smtp (object) - SMTP relay server credentials (if any)
  - username (string) - SMTP server username (if any)
  - server (string) - SMTP server host
  - port (number) - SMTP server port

URI Parameters

HideShow

website_id: string (required)
The website identifier

PATCH https://api.crisp.chat/v1/website/website_id/channel/email/relay

RequestsChange Email Channel Relay

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "smtp": {
    "username": null,
    "password": null,
    "server": "smtp.acme-inc.com",
    "port": 587
  }
}

Responses202402403403404404412

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "requested",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "custom_domain_not_configured",
  "data": {}
}

Request Website Email Channel Relay Change
PATCH`/website/{website_id}/channel/email/relay`

Requests a change in the email channel relay store (which is used to deliver emails). The change will be propagated once the provided SMTP credentials are verified.

This route requires a custom email channel domain to be configured.

smtp (object, required) - SMTP relay server credentials (can be blank)
- username (string, required) - SMTP server username (can be blank)
- password (string, required) - SMTP server password (can be blank)
- server (string, required) - SMTP server host
- port (number, required) - SMTP server port

URI Parameters

HideShow

website_id: string (required)
The website identifier

Website Operators ¶

Manages multiple website operators.

GET https://api.crisp.chat/v1/website/website_id/operators/list

RequestsList Website Operators

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "type": "operator",
      "details": {
        "user_id": "a53c456f-286a-490c-8793-d2a651838137",
        "email": "baptiste@crisp.chat",
        "first_name": "Baptiste",
        "last_name": "Jamin",
        "role": "member",
        "availability": "away",
        "has_token": false
      }
    },
    {
      "type": "operator",
      "details": {
        "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b",
        "email": "valerian@crisp.chat",
        "first_name": "Valerian",
        "last_name": "Saliou",
        "role": "owner",
        "availability": "online",
        "has_token": true
      }
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "operators_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

List Website Operators
GET`/website/{website_id}/operators/list`

Lists all operator members of website.

error (boolean)
reason (string)
data (array[object])
- type (enum[string]) - Member type
  - Members
    - operator
    - invite
- details (object) - Member details
  - user_id (string) - User identifier
  - email (string) - User email
  - avatar (string) - User avatar
  - first_name (string) - User first name
  - last_name (string) - User last name
  - role (enum[string]) - User role
    - Members
      - owner
      - member
  - availability (enum[string]) - User availability
    - Members
      - online
      - away
      - offline
  - has_token (boolean) - Whether operator has Two Factor Authentication enabled or not

URI Parameters

HideShow

website_id: string (required)
The website identifier

GET https://api.crisp.chat/v1/website/website_id/operators/active

RequestsList Last Active Website Operators

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "user_id": "a53c456f-286a-490c-8793-d2a651838137",
      "avatar": null,
      "nickname": "Baptiste",
      "timestamp": 1486797010264
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

List Last Active Website Operators
GET`/website/{website_id}/operators/active`

Lists last active website operators, ie. operators who last replied to a visitor message.

error (boolean)
reason (string)
data (array[object])
- user_id (string) - Operator user identifier
- avatar (string) - Operator avatar
- nickname (string) - Operator nickname
- timestamp (number) - Timestamp at which operator was last active

URI Parameters

HideShow

website_id: string (required)
The website identifier

DELETE https://api.crisp.chat/v1/website/website_id/operators/active

RequestsFlush Last Active Website Operators

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "flushed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Flush Last Active Website Operators
DELETE`/website/{website_id}/operators/active`

Flushes the list of last active website operators, ie. operators who last replied to a visitor message.

URI Parameters

HideShow

website_id: string (required)
The website identifier

PATCH https://api.crisp.chat/v1/website/website_id/operators/email

RequestsSend Email To Operators

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "recipient": "owners",
  "subject": "Plugin limits reached",
  "message": "Hi, you've reached the Slack plugin limits. Please contact our support team."
}

Responses202403404404412

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "dispatched",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "no_recipient_found",
  "data": {}
}

Send Email To Website Operators
PATCH`/website/{website_id}/operators/email`

Sends an email to target website operators. The email will be delivered to each operator account email address.

recipient (enum[string], required) - Recipient type
- Members
  - all
  - owners
  - members
  - user
user_id (string, optional) - Recipient user identifier (if recipient is user)
subject (string, required) - Email subject
message (string, required) - Email message body
target (object, optional) - Target button
- label (string, required) - Target button label
- url (string, required) - Target button URL

URI Parameters

HideShow

website_id: string (required)
The website identifier

Website Operator ¶

Manages a single website operator.

GET https://api.crisp.chat/v1/website/website_id/operator/user_id

RequestsGet A Website Operator

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b",
    "email": "valerian@crisp.chat",
    "first_name": "Valerian",
    "last_name": "Saliou",
    "role": "owner",
    "availability": "online",
    "has_token": true
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "operator_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Get A Website Operator
GET`/website/{website_id}/operator/{user_id}`

Resolves a given website operator.

error (boolean)
reason (string)
data (object)
- user_id (string) - User identifier
- email (string) - User email
- avatar (string) - User avatar
- first_name (string) - User first name
- last_name (string) - User last name
- role (enum[string]) - User role
  - Members
    - owner
    - member
- availability (enum[string]) - User availability
  - Members
    - online
    - away
    - offline
- has_token (boolean) - Whether operator has Two Factor Authentication enabled or not

URI Parameters

HideShow

website_id: string (required)
The website identifier
user_id: string (required)
The user identifier for operator

POST https://api.crisp.chat/v1/website/website_id/operator

RequestsInvite Operator

Authenticated Tiers: user

Headers

Content-Type: application/json

Body

{
  "email": "julien@crisp.chat",
  "role": "member"
}

Responses202403403404409409

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "invited",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "operator_exists",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invite_exists",
  "data": {}
}

Invite A Website Operator
POST`/website/{website_id}/operator`

Invites an email to join website as operator. The target email doesn’t need to be a valid Crisp account, since Crisp will send an invite email to that email. The receiver is then prompted to click on a link to either join the website with an existing account, or create a new account on the fly.

email (string, required) - Operator email
role (enum[string], required) - Operator role
- Members
  - owner
  - member

URI Parameters

HideShow

website_id: string (required)
The website identifier

PATCH https://api.crisp.chat/v1/website/website_id/operator/user_id

RequestsChange Operator Role

Authenticated Tiers: user

Headers

Content-Type: application/json

Body

{
  "role": "owner"
}

Responses200403403403404404423

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "updated",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "last_owner",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "operator_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "billing_owner",
  "data": {}
}

Change Operator Role
PATCH`/website/{website_id}/operator/{user_id}`

Changes the role of an existing operator. Useful to downgrade or upgrade an operator from/to owner role.

role (enum[string], required) - Operator role
- Members
  - owner
  - member

URI Parameters

HideShow

website_id: string (required)
The website identifier
user_id: string (required)
The user identifier for operator

DELETE https://api.crisp.chat/v1/website/website_id/operator/user_id

RequestsUnlink Operator From Website

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200403403403403404404423

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "unlinked",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_self_user",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "last_owner",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "operator_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "billing_owner",
  "data": {}
}

Unlink Operator From Website
DELETE`/website/{website_id}/operator/{user_id}`

Unlinks given operator from website. Note that the last operator in the website cannot be unlinked.

URI Parameters

HideShow

website_id: string (required)
The website identifier
user_id: string (required)
The user identifier for operator

Website Invite ¶

Manages website membership invites. Used to redeem invites.

GET https://api.crisp.chat/v1/website/website_id/invite/invite_identifier/invite_key

RequestsGet Invite Details

Headers

Content-Type: application/json

Responses200400404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "valid",
  "data": {
    "email": "julien@crisp.chat",
    "role": "member"
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_invite_key",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invite_not_found",
  "data": {}
}

Get Invite Details
GET`/website/{website_id}/invite/{invite_identifier}/{invite_key}`

Gets details on a invite keypair. Useful to check validity of invite keypair.

error (boolean)
reason (string)
data (object)
- email (string) - Invite email (doesn’t need to match when redeeming later)
- role (string) - Invite role

URI Parameters

HideShow

website_id: string (required)
The website identifier
invite_identifier: string (required)
The invite identifier
invite_key: string (required)
The invite key

PUT https://api.crisp.chat/v1/website/website_id/invite/invite_identifier/invite_key

RequestsRedeem Invite

Authenticated Tiers: user

Headers

Content-Type: application/json

Responses200400402404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "redeemed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_invite_key",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invite_not_found",
  "data": {}
}

Redeem Invite
PUT`/website/{website_id}/invite/{invite_identifier}/{invite_key}`

Redeems invite and join the website as operator.

URI Parameters

HideShow

website_id: string (required)
The website identifier
invite_identifier: string (required)
The invite identifier
invite_key: string (required)
The invite key

DELETE https://api.crisp.chat/v1/website/website_id/invite/invite_identifier/invite_key

RequestsDelete Invite Keypair

Headers

Content-Type: application/json

Responses200400404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "deleted",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_invite_key",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invite_not_found",
  "data": {}
}

Delete Invite Keypair
DELETE`/website/{website_id}/invite/{invite_identifier}/{invite_key}`

Deletes an invite keypair. Useful to invalidate keys if you ignore invite and never use the keys to redeem invite.

URI Parameters

HideShow

website_id: string (required)
The website identifier
invite_identifier: string (required)
The invite identifier
invite_key: string (required)
The invite key

Website Rating ¶

Manages website ratings. Used for people to rate websites.

GET https://api.crisp.chat/v1/website/website_id/rating/session/session_id

RequestsGet Session Rating

Headers

Content-Type: application/json

Responses200404404423

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolve",
  "data": {
    "stars": 4,
    "role": "Good support.",
    "created_at": 1482845836236
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "rating_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_rating_disabled",
  "data": {}
}

Resolve Session Rating
GET`/website/{website_id}/rating/session/{session_id}`

Gets a session rating for website. Used to retrieve rating details from a given session.

error (boolean)
reason (string)
data (object)
- stars (number) - Number of stars for rating, from 1 to 5
- comment (string) - Comment for rating
- created_at (number) - Rating creation timestamp

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The session identifier

PUT https://api.crisp.chat/v1/website/website_id/rating/session/session_id

RequestsSubmit Session Rating

Headers

Content-Type: application/json

Body

{
  "stars": 4,
  "comment": "Good support."
}

Responses201404409423

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "saved",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "rating_exists",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_rating_disabled",
  "data": {}
}

Submit Session Rating
PUT`/website/{website_id}/rating/session/{session_id}`

Submits a session rating for website. Used for session users to publish their own website rating.

stars (number, required) - Number of stars for rating, from 1 to 5
comment (string, optional) - Comment for rating

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The session identifier

DELETE https://api.crisp.chat/v1/website/website_id/rating/session/session_id

RequestsDelete Session Rating

Headers

Content-Type: application/json

Responses200404404423

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "deleted",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "rating_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_rating_disabled",
  "data": {}
}

Delete Session Rating
DELETE`/website/{website_id}/rating/session/{session_id}`

Deletes a session rating for website. Used for session users to revoke their own website rating.

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The session identifier

Website Routing ¶

Manages website routing.

GET https://api.crisp.chat/v1/website/website_id/routing/settings

RequestsGet Routing Settings

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200402403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "assign": true,
    "reprocess_rules": false
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get Website Routing Settings
GET`/website/{website_id}/routing/settings`

Resolves the routing settings for a website.

error (boolean)
reason (string)
data (object)
- assign (boolean) - Routing assign status (ie. whether to enable rules or not)
- reprocess_rules (boolean) - Whether to reprocess rules periodically on new messages (if conversation has already an assigned operator)

URI Parameters

HideShow

website_id: string (required)
The website identifier

PATCH https://api.crisp.chat/v1/website/website_id/routing/settings

RequestsUpdate Website Routing

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "assign": true,
  "reprocess_rules": false
}

Responses200402403403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "saved",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Update Website Routing Settings
PATCH`/website/{website_id}/routing/settings`

Updates the routing settings for a website.

assign (boolean, optional) - Routing assign status (ie. whether to enable rules or not)
reprocess_rules (boolean, optional) - Whether to reprocess rules periodically on new messages (if conversation has already an assigned operator)

URI Parameters

HideShow

website_id: string (required)
The website identifier

GET https://api.crisp.chat/v1/website/website_id/routing/rules

RequestsGet Routing Rules

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200402403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "rules": [
      {
        "name": "Chat Message",
        "conditions": [
          {
            "model": "session",
            "criterion": "segments",
            "operator": "eq",
            "query": [
              "chat"
            ]
          }
        ],
        "assign": [
          "a4c32c68-be91-4e29-8a05-976e93abbe3f"
        ]
      }
    ]
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

List Website Routing Rules
GET`/website/{website_id}/routing/rules`

Lists the routing rules for a website.

error (boolean)
reason (string)
data (object)
- rules (array[object]) - Routing rules
  - name (string) - Rule name
  - conditions (array[object]) - Routing conditions filter
    - model (enum[string]) - Filter model
      - Members
        
        session
    - criterion (string) - Filter criterion (in model)
    - operator (enum[string]) - Filter operator
      - Members
        
        eq
        
        neq
    - query (array[string]) - Filter query terms
  - assign (array[string]) - User identifiers of operators to be assigned

URI Parameters

HideShow

website_id: string (required)
The website identifier

PUT https://api.crisp.chat/v1/website/website_id/routing/rules

RequestsUpdate Website Routing

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "rules": [
    {
      "name": "Chat Message",
      "conditions": [
        {
          "model": "session",
          "criterion": "segments",
          "operator": "eq",
          "query": [
            "chat"
          ]
        }
      ],
      "assign": [
        "a4c32c68-be91-4e29-8a05-976e93abbe3f"
      ]
    }
  ]
}

Responses200402403403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "saved",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Save Website Routing Rules
PUT`/website/{website_id}/routing/rules`

Saves the routing rules for a website.

rules (array[object], required) - Routing rules
- name (string, required) - Rule name
- conditions (array[object], required) - Routing conditions filter
  - model (enum[string], required) - Filter model
    - Members
      - session
  - criterion (string, required) - Filter criterion (in model)
  - operator (enum[string], required) - Filter operator
    - Members
      - eq
      - neq
  - query (array[string], required) - Filter query terms
- assign (array[string], required) - User identifiers of operators to be assigned

URI Parameters

HideShow

website_id: string (required)
The website identifier

Website Settings ¶

Manages the website settings.

GET https://api.crisp.chat/v1/website/website_id/settings

RequestsGet Website Settings

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
    "name": "Crisp",
    "domain": "crisp.chat",
    "logo": "https://storage.crisp.chat/users/avatar/website/8c842203-7ed8-4e29-a608-7cf78a7d2fcc/b6c2948d-b061-405e-91a9-2fdf855d1cc0.png",
    "contact": {
      "email": "contact@crisp.chat",
      "phone": "+33642926829",
      "messenger": null,
      "telegram": null,
      "twitter": "crisp-im"
    },
    "emails": {
      "rating": true,
      "transcript": true,
      "junk_filter": true
    },
    "chatbox": {
      "tile": "default",
      "wait_game": false,
      "last_operator_face": false,
      "ongoing_operator_face": true,
      "activity_metrics": true,
      "operator_privacy": false,
      "availability_tooltip": true,
      "hide_vacation": false,
      "hide_on_away": false,
      "hide_on_mobile": false,
      "position_reverse": false,
      "email_visitors": false,
      "phone_visitors": false,
      "force_identify": false,
      "ignore_privacy": false,
      "helpdesk_link": true,
      "check_domain": false,
      "color_theme": "blue",
      "text_theme": "default",
      "welcome_message": "default",
      "locale": "en",
      "allowed_pages": [],
      "blocked_pages": [
        "/status/*/",
        "docs.crisp.chat/*/",
        "crisp.chat/terms/",
        "https://crisp.chat/privacy/"
      ],
      "blocked_countries": [
        "IT"
      ],
      "blocked_locales": [
        "fa",
        "he"
      ],
      "blocked_ips": [
        "8.8.8.8",
        "2001:0db8:85a3:0000:0000:8a2e:0370:7334",
        "192.168.1.1/24"
      ]
    }
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get Website Settings
GET`/website/{website_id}/settings`

Resolves the current settings for a website.

error (boolean)
reason (string)
data (object)
- website_id (string) - Website identifier
- name (string) - Website name
- domain (string) - Website domain
- logo (string) - Website custom logo image URL (can be blank)
- contact (object) - Website contact information
  - email (string) - Contact email (can be blank)
  - phone (string) - Contact phone number (can be blank)
  - messenger (string) - Contact handle on Messenger (can be blank)
  - telegram (string) - Contact handle on Telegram (can be blank)
  - twitter (string) - Contact handle on Twitter (can be blank)
- emails (object) - Emails settings
  - rating (boolean) - Whether to ask users to rate support or not
  - transcript (boolean) - Whether to notify users of transcript records for conversation or not
  - junk_filter (boolean) - Whether to enable the junk filter or not
- chatbox (object) - Chatbox settings
  - tile (enum[string]) - Which tile to use for messages view background in chatbox (set to blank value for none)
    - Members
      - default
      - shapes
      - 4-point-stars
      - anchors-away
      - autumn
      - aztec
      - bamboo
      - bank-note
      - bathroom-floor
      - bevel-circle
      - boxes
      - brick-wall
      - bubbles
      - cage
      - charlie-brown
      - church-on-sunday
      - circles-and-squares
      - circuit-board
      - connections
      - cork-screw
      - current
      - curtain
      - death-star
      - diagonal-lines
      - diagonal-stripes
      - dominos
      - endless-clouds
      - eyes
      - falling-triangles
      - fancy-rectangles
      - flipped-diamonds
      - floating-cogs
      - floor-tile
      - glamorous
      - graph-paper
      - groovy
      - happy-intersection
      - heavy-rain
      - hexagons
      - hideout
      - houndstooth
      - i-like-food
      - intersecting-circles
      - kiwi
      - leaf
      - line-in-motion
      - lips
      - lisbon
      - melt
      - moroccan
      - morphing-diamonds
      - overlapping-circles
      - overlapping-diamonds
      - overlapping-hexagons
      - parkay-floor
      - piano-man
      - pie-factory
      - pixel-dots
      - plus
      - polka-dots
      - rails
      - rain
      - random-shapes
      - rounded-plus-connected
      - signal
      - skulls
      - slanted-stars
      - squares-in-squares
      - squares
      - stamp-collection
      - steel-beams
      - stripes
      - temple
      - tic-tac-toe
      - tiny-checkers
      - volcano-lamp
      - wallpaper
      - wiggle
      - x-equals
      - yyy
      - zig-zag
  - wait_game (boolean) - Whether to suggest user to play a wait game or not (if operators do not reply fast enough)
  - last_operator_face (boolean) - Whether to show last operator face in chatbox button or not
  - ongoing_operator_face (boolean) - Whether to show ongoing operator face in chatbox button or not
  - activity_metrics (boolean) - Whether to show activity metrics in chatbox or not
  - operator_privacy (boolean) - Whether to enable operator privacy options or not
  - availability_tooltip (boolean) - Whether to show availability tooltip or not
  - hide_vacation (boolean) - Whether to place website support in vacation or not (this hides the chatbox)
  - hide_on_away (boolean) - Whether to hide chatbox on away or not
  - hide_on_mobile (boolean) - Whether to hide chatbox on mobile devices or not
  - position_reverse (boolean) - Whether reverse chatbox position or not
  - email_visitors (boolean) - Whether to ask for visitor email or not
  - phone_visitors (boolean) - Whether to ask for visitor phone or not
  - force_identify (boolean) - Whether to force visitor to identify or not (requires at least email or phone ask enabled)
  - ignore_privacy (boolean) - Whether to disable privacy filters and ignore user choices (eg. user Do Not Track value)
  - helpdesk_link (boolean) - Whether to show a link to helpdesk in chatbox (if helpdesk is configured)
  - check_domain (boolean) - Whether to check website domain before creating sessions or not
  - color_theme (string) - Which color theme to use
    - Members
      - default
      - amber
      - black
      - blue
      - blue_grey
      - light_blue
      - brown
      - cyan
      - green
      - light_green
      - grey
      - indigo
      - orange
      - deep_orange
      - pink
      - purple
      - deep_purple
      - red
      - teal
  - text_theme (string) - Which text theme to use
    - Members
      - default
      - 1
      - 2
      - 3
      - 4
  - welcome_message (string) - Which welcome message to display on chatbox open
    - Members
      - default
      - 1
      - 2
      - 3
      - 4
      - 5
  - locale (string) - Which locale to enforce (can be blank for auto-detect, ISO 639-1)
  - allowed_pages (array[string]) - Allowed pages (chatbox is visible only for those page URLs)
  - blocked_pages (array[string]) - Blocked pages (chatbox is hidden for those page URLs)
  - blocked_countries (array[string]) - Blocked countries (chatbox is hidden for those countries)
  - blocked_locales (array[string]) - Blocked locales (chatbox is hidden for those locales, ISO 639-1)
  - blocked_ips (array[string]) - Blocked IP addresses (chatbox is hidden for those IPs: IPv4 or IPv6, CIDR)

URI Parameters

HideShow

website_id: string (required)
The website identifier

PATCH https://api.crisp.chat/v1/website/website_id/settings

RequestsUpdate Website Settings

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "name": "Crisp",
  "domain": "crisp.chat",
  "logo": "https://storage.crisp.chat/users/avatar/website/8c842203-7ed8-4e29-a608-7cf78a7d2fcc/b6c2948d-b061-405e-91a9-2fdf855d1cc0.png",
  "contact": {
    "email": "contact@crisp.chat",
    "phone": "+33642926829"
  },
  "emails": {
    "rating": true,
    "transcript": true,
    "junk_filter": true
  },
  "chatbox": {
    "tile": "default",
    "wait_game": false,
    "last_operator_face": false,
    "ongoing_operator_face": true,
    "activity_metrics": true,
    "operator_privacy": false,
    "availability_tooltip": true,
    "hide_vacation": false,
    "hide_on_away": false,
    "hide_on_mobile": false,
    "position_reverse": false,
    "email_visitors": false,
    "phone_visitors": false,
    "force_identify": false,
    "ignore_privacy": false,
    "helpdesk_link": true,
    "check_domain": false,
    "color_theme": "blue",
    "text_theme": "default",
    "welcome_message": "default",
    "locale": "en",
    "allowed_pages": [],
    "blocked_pages": [
      "status/*/",
      "docs.crisp.chat/*",
      "crisp.chat/terms/",
      "https://crisp.chat/privacy/"
    ],
    "blocked_countries": [
      "IT"
    ],
    "blocked_locales": [
      "fa",
      "he"
    ],
    "blocked_ips": [
      "8.8.8.8",
      "2001:0db8:85a3:0000:0000:8a2e:0370:7334",
      "192.168.1.1/24"
    ]
  }
}

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Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "saved",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Update Website Settings
PATCH`/website/{website_id}/settings`

Updates the current settings for a website.

name (string, optional) - Website name
domain (string, optional) - Website domain
logo (string, optional) - Website custom logo image URL (can be blank)
contact (object, optional) - Website contact information
- email (string, optional) - Contact email (can be blank)
- phone (string, optional) - Contact phone number (can be blank)
- messenger (string, optional) - Contact handle on Messenger (can be blank)
- telegram (string, optional) - Contact handle on Telegram (can be blank)
- twitter (string, optional) - Contact handle on Twitter (can be blank)
emails (object, optional) - Emails settings
- rating (boolean, optional) - Whether to ask users to rate support or not
- transcript (boolean, optional) - Whether to notify users of transcript records for conversation or not
- junk_filter (boolean, optional) - Whether to enable the junk filter or not
chatbox (object, optional) - Chatbox settings
- tile (enum[string], optional) - Which tile to use for messages view background in chatbox (set to blank value for none)
  - Members
    - default
    - shapes
    - 4-point-stars
    - anchors-away
    - autumn
    - aztec
    - bamboo
    - bank-note
    - bathroom-floor
    - bevel-circle
    - boxes
    - brick-wall
    - bubbles
    - cage
    - charlie-brown
    - church-on-sunday
    - circles-and-squares
    - circuit-board
    - connections
    - cork-screw
    - current
    - curtain
    - death-star
    - diagonal-lines
    - diagonal-stripes
    - dominos
    - endless-clouds
    - eyes
    - falling-triangles
    - fancy-rectangles
    - flipped-diamonds
    - floating-cogs
    - floor-tile
    - glamorous
    - graph-paper
    - groovy
    - happy-intersection
    - heavy-rain
    - hexagons
    - hideout
    - houndstooth
    - i-like-food
    - intersecting-circles
    - kiwi
    - leaf
    - line-in-motion
    - lips
    - lisbon
    - melt
    - moroccan
    - morphing-diamonds
    - overlapping-circles
    - overlapping-diamonds
    - overlapping-hexagons
    - parkay-floor
    - piano-man
    - pie-factory
    - pixel-dots
    - plus
    - polka-dots
    - rails
    - rain
    - random-shapes
    - rounded-plus-connected
    - signal
    - skulls
    - slanted-stars
    - squares-in-squares
    - squares
    - stamp-collection
    - steel-beams
    - stripes
    - temple
    - tic-tac-toe
    - tiny-checkers
    - volcano-lamp
    - wallpaper
    - wiggle
    - x-equals
    - yyy
    - zig-zag
- wait_game (boolean, optional) - Whether to suggest user to play a wait game or not (if operators do not reply fast enough)
- last_operator_face (boolean, optional) - Whether to show last operator face in chatbox button or not
- ongoing_operator_face (boolean, optional) - Whether to show ongoing operator face in chatbox button or not
- activity_metrics (boolean, optional) - Whether to show activity metrics in chatbox or not
- operator_privacy (boolean, optional) - Whether to enable operator privacy options or not
- availability_tooltip (boolean, optional) - Whether to show availability tooltip or not
- hide_vacation (boolean, optional) - Whether to place website support in vacation or not (this hides the chatbox)
- hide_on_away (boolean, optional) - Whether to hide chatbox on away or not
- hide_on_mobile (boolean, optional) - Whether to hide chatbox on mobile devices or not
- position_reverse (boolean, optional) - Whether reverse chatbox position or not
- email_visitors (boolean, optional) - Whether to ask for visitor email or not
- phone_visitors (boolean, optional) - Whether to ask for visitor phone or not
- force_identify (boolean, optional) - Whether to force visitor to identify or not (requires at least email or phone ask enabled)
- ignore_privacy (boolean, optional) - Whether to disable privacy filters and ignore user choices (eg. user Do Not Track value)
- helpdesk_link (boolean, optional) - Whether to show a link to helpdesk in chatbox (if helpdesk is configured)
- check_domain (boolean, optional) - Whether to check website domain before creating sessions or not
- color_theme (string, optional) - Which color theme to use
  - Members
    - default
    - amber
    - black
    - blue
    - blue_grey
    - light_blue
    - brown
    - cyan
    - green
    - light_green
    - grey
    - indigo
    - orange
    - deep_orange
    - pink
    - purple
    - deep_purple
    - red
    - teal
- text_theme (string, optional) - Which text theme to use
  - Members
    - default
    - 1
    - 2
    - 3
    - 4
- welcome_message (string, optional) - Which welcome message to display on chatbox open
  - Members
    - default
    - 1
    - 2
    - 3
    - 4
    - 5
- locale (string, optional) - Which locale to enforce (can be blank for auto-detect, ISO 639-1)
- allowed_pages (array[string], optional) - Allowed pages (chatbox is visible only for those page URLs)
- blocked_pages (array[string], optional) - Blocked pages (chatbox is hidden for those page URLs)
- blocked_countries (array[string], optional) - Blocked countries (chatbox is hidden for those countries)
- blocked_locales (array[string], optional) - Blocked locales (chatbox is hidden for those locales, ISO 639-1)
- blocked_ips (array[string]) - Blocked IP addresses (chatbox is hidden for those IPs: IPv4 or IPv6, CIDR)

URI Parameters

HideShow

website_id: string (required)
The website identifier

Website States ¶

Manages website states.

GET https://api.crisp.chat/v1/website/website_id/states

RequestsRequest Website States

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses202403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "requested",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Request Website States
GET`/website/{website_id}/states`

Requests website states to be pushed to clients connected to realtime socket. States are both current operator message compose details and currently opened conversations (from online operators).

The state responses are sent back asynchronously on the RTM Events channel.

error (boolean)
reason (string)
data (object)

URI Parameters

HideShow

website_id: string (required)
The website identifier

Website Service ¶

Manages website services.

GET https://api.crisp.chat/v1/website/website_id/service/translate

RequestsTranslate A Text

Authenticated Tiers: user

Headers

Content-Type: application/json

Body

{
  "id": "aZejd12",
  "locale": {
    "from": "en",
    "to": "fr"
  },
  "text": "Hello world!"
}

Responses202402403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "requested",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Request Translation Service
GET`/website/{website_id}/service/translate`

Requests a translation service (eg. translate a text message).

The translated result is sent back asynchronously on the RTM Events channel, using the event namespace service:translate:processed.

id (string, required) - Tracking ID, returned in asynchronous callback
locale (object, required) - Source and destination locales for translation
- from (string, required) - Source locale (ISO 639-1)
- to (string, required) - Destination locale (ISO 639-1)
text (string, required) - Source text to translate

URI Parameters

HideShow

website_id: string (required)
The website identifier

Website Hooks ¶

Manages multiple website hooks.

GET https://api.crisp.chat/v1/website/website_id/hooks/page_number

RequestsList Hooks

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200206403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "hook_id": "fcab2ba9-88f6-467a-ba90-65e1adddde5d",
      "label": "Exchanged messages",
      "target": "https://hooks.crisp.chat/messages?key=331de770",
      "status": "active",
      "events": [
        "message:send",
        "message:received"
      ]
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "hook_id": "fcab2ba9-88f6-467a-ba90-65e1adddde5d",
      "label": "Exchanged messages",
      "target": "https://hooks.crisp.chat/messages?key=331de770",
      "status": "active",
      "events": [
        "message:send",
        "message:received"
      ]
    },
    {
      "hook_id": "877fe1c2-5460-43ce-8341-1527d63237c8",
      "label": "Email collector",
      "target": "https://hooks.crisp.chat/emails?key=331de770",
      "status": "failed",
      "events": [
        "session:set_email"
      ]
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

List Hooks
GET`/website/{website_id}/hooks/{page_number}`

Lists hooks for website.

error (boolean)
reason (string)
data (array[object])
- hook_id (string) - Hook identifier
- label (string) - Hook label
- target (string) - Hook target URL
- status (enum[string]) - Hook status (from last sent event)
  - Members
    - inactive
    - active
    - failed
- events (array[enum[string]]) - Hook event namespaces (to receive on target)
  - Members
    - message:updated
    - message:send
    - message:received
    - message:acknowledge:read:send
    - message:acknowledge:read:received
    - session:set_email
    - session:set_phone
    - session:set_address
    - session:set_data
    - session:set_avatar
    - session:set_nickname
    - session:set_state
    - session:set_block
    - session:set_segments
    - session:removed
    - session:sync:geolocation
    - session:sync:system
    - session:sync:network
    - session:sync:timezone
    - session:sync:locales
    - session:sync:events
    - people:profile:created
    - people:profile:removed
    - people:bind:session
    - people:sync:profile
    - campaign:progress
    - campaign:dispatched
    - campaign:running
    - email:subscribe
    - email:track:view

URI Parameters

HideShow

website_id: string (required)
The website identifier
page_number: number (optional)
Page number for hooks paging

Website Hook ¶

Manages a single website hook.

POST https://api.crisp.chat/v1/website/website_id/hook

RequestsCreate A New Hook

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "label": "Exchanged messages",
  "target": "https://hooks.crisp.chat/messages?key=331de770",
  "events": [
    "message:send",
    "message:received"
  ]
}

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Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "added",
  "data": {
    "hook_id": "fcab2ba9-88f6-467a-ba90-65e1adddde5d"
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "too_many_hooks",
  "data": {}
}

Create A New Hook
POST`/website/{website_id}/hook`

Creates a new hook.

label (string, required) - Hook label
target (string, required) - Hook target URL
events (array[enum[string]], required) - Hook event namespaces (to receive on target)
- Members
  - message:updated
  - message:send
  - message:received
  - message:acknowledge:read:send
  - message:acknowledge:read:received
  - session:set_email
  - session:set_phone
  - session:set_address
  - session:set_data
  - session:set_avatar
  - session:set_nickname
  - session:set_state
  - session:set_block
  - session:set_segments
  - session:removed
  - session:sync:geolocation
  - session:sync:system
  - session:sync:network
  - session:sync:timezone
  - session:sync:locales
  - session:sync:events
  - people:profile:created
  - people:profile:removed
  - people:bind:session
  - people:sync:profile
  - campaign:progress
  - campaign:dispatched
  - campaign:running
  - email:subscribe
  - email:track:view

URI Parameters

HideShow

website_id: string (required)
The website identifier

HEAD https://api.crisp.chat/v1/website/website_id/hook/hook_id

RequestsCheck If Hook Exists

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404

Headers

Content-Type: application/json

Headers

Content-Type: application/json

Headers

Content-Type: application/json

Check If Hook Exists
HEAD`/website/{website_id}/hook/{hook_id}`

Checks if given hook exists.

URI Parameters

HideShow

website_id: string (required)
The website identifier
hook_id: string (required)
The hook identifier

GET https://api.crisp.chat/v1/website/website_id/hook/hook_id

RequestsGet A Hook

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "hook_id": "fcab2ba9-88f6-467a-ba90-65e1adddde5d",
    "label": "Exchanged messages",
    "target": "https://hooks.crisp.chat/messages?key=331de770",
    "status": "active",
    "events": [
      "message:send",
      "message:received"
    ]
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "hook_not_found",
  "data": {}
}

Get A Hook
GET`/website/{website_id}/hook/{hook_id}`

Resolves hook information.

error (boolean)
reason (string)
data (object)
- hook_id (string) - Hook identifier
- label (string) - Hook label
- target (string) - Hook target URL
- status (enum[string]) - Hook status (from last sent event)
  - Members
    - inactive
    - active
    - failed
- events (array[enum[string]]) - Hook event namespaces (to receive on target)
  - Members
    - message:updated
    - message:send
    - message:received
    - message:acknowledge:read:send
    - message:acknowledge:read:received
    - session:set_email
    - session:set_phone
    - session:set_address
    - session:set_data
    - session:set_avatar
    - session:set_nickname
    - session:set_state
    - session:set_block
    - session:set_segments
    - session:removed
    - session:sync:geolocation
    - session:sync:system
    - session:sync:network
    - session:sync:timezone
    - session:sync:locales
    - session:sync:events
    - people:profile:created
    - people:profile:removed
    - people:bind:session
    - people:sync:profile
    - campaign:progress
    - campaign:dispatched
    - campaign:running
    - email:subscribe
    - email:track:view

URI Parameters

HideShow

website_id: string (required)
The website identifier
hook_id: string (required)
The hook identifier

PUT https://api.crisp.chat/v1/website/website_id/hook/hook_id

RequestsSave A Hook

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "label": "Exchanged messages",
  "target": "https://hooks.crisp.chat/messages?key=331de770",
  "events": [
    "message:send",
    "message:received"
  ]
}

Responses200403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "saved",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "hook_not_found",
  "data": {}
}

Save A Hook
PUT`/website/{website_id}/hook/{hook_id}`

Saves a hook in website, and overwrite previous hook information.

label (string, required) - Hook label
target (string, required) - Hook target URL
events (array[enum[string]], required) - Hook event namespaces (to receive on target)
- Members
  - message:updated
  - message:send
  - message:received
  - message:acknowledge:read:send
  - message:acknowledge:read:received
  - session:set_email
  - session:set_phone
  - session:set_address
  - session:set_data
  - session:set_avatar
  - session:set_nickname
  - session:set_state
  - session:set_block
  - session:set_segments
  - session:removed
  - session:sync:geolocation
  - session:sync:system
  - session:sync:network
  - session:sync:timezone
  - session:sync:locales
  - session:sync:events
  - people:profile:created
  - people:profile:removed
  - people:bind:session
  - people:sync:profile
  - campaign:progress
  - campaign:dispatched
  - campaign:running
  - email:subscribe
  - email:track:view

URI Parameters

HideShow

website_id: string (required)
The website identifier
hook_id: string (required)
The hook identifier

PATCH https://api.crisp.chat/v1/website/website_id/hook/hook_id

RequestsUpdate A Hook

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "label": "Exchanged messages"
}

Responses200403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "updated",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "hook_not_found",
  "data": {}
}

Update A Hook
PATCH`/website/{website_id}/hook/{hook_id}`

Updates a hook in website, and save only changed fields.

label (string, optional) - Hook label
target (string, optional) - Hook target URL
events (array[enum[string]], optional) - Hook event namespaces (to receive on target)
- Members
  - message:updated
  - message:send
  - message:received
  - message:acknowledge:read:send
  - message:acknowledge:read:received
  - session:set_email
  - session:set_phone
  - session:set_address
  - session:set_data
  - session:set_avatar
  - session:set_nickname
  - session:set_state
  - session:set_block
  - session:set_segments
  - session:removed
  - session:sync:geolocation
  - session:sync:system
  - session:sync:network
  - session:sync:timezone
  - session:sync:locales
  - session:sync:events
  - people:profile:created
  - people:profile:removed
  - people:bind:session
  - people:sync:profile
  - campaign:progress
  - campaign:dispatched
  - campaign:running
  - email:subscribe
  - email:track:view

URI Parameters

HideShow

website_id: string (required)
The website identifier
hook_id: string (required)
The hook identifier

DELETE https://api.crisp.chat/v1/website/website_id/hook/hook_id

RequestsRemove A Hook

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "deleted",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "hook_not_found",
  "data": {}
}

Remove A Hook
DELETE`/website/{website_id}/hook/{hook_id}`

Removes a hook in website.

URI Parameters

HideShow

website_id: string (required)
The website identifier
hook_id: string (required)
The hook identifier

Website Verify ¶

Manages a single website verify status.

GET https://api.crisp.chat/v1/website/website_id/verify/settings

RequestsGet Verify Settings

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200402403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "enabled": true
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Get Verify Settings
GET`/website/{website_id}/verify/settings`

Resolves verify settings.

error (boolean)
reason (string)
data (object)
- enabled (boolean) - Whether user verification is enabled or not

URI Parameters

HideShow

website_id: string (required)
The website identifier

PATCH https://api.crisp.chat/v1/website/website_id/verify/settings

RequestsUpdate Verify Settings

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "enabled": true
}

Responses200201402403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "saved",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "initialized",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Update Verify Settings
PATCH`/website/{website_id}/verify/settings`

Updates verify settings.

enabled (boolean, required) - Whether user verification is enabled or not

URI Parameters

HideShow

website_id: string (required)
The website identifier

GET https://api.crisp.chat/v1/website/website_id/verify/key

RequestsGet Verify Key

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200402403404423

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "secret": "0fd72e0ff53b274293029fd1f3f40c92"
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "verify_disabled",
  "data": {}
}

Get Verify Key
GET`/website/{website_id}/verify/key`

Resolves verify key. This key is to be used in the user backend to sign user data (eg. email) with an HMAC-SHA256 function.

error (boolean)
reason (string)
data (object)
- secret (string) - Secret verify key (if any)

URI Parameters

HideShow

website_id: string (required)
The website identifier

POST https://api.crisp.chat/v1/website/website_id/verify/Key

RequestsRoll Verify Key

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{}

Responses202402403404423

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "requested",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "verify_disabled",
  "data": {}
}

Roll Verify Key
POST`/website/{website_id}/verify/Key`

Rolls verify key. This requests a new keypair to be generated. Previous key will be invalidated.

URI Parameters

HideShow

website_id: string (required)
The website identifier

Website Shortcuts ¶

Manages multiple website shortcuts.

GET https://api.crisp.chat/v1/website/website_id/shortcuts/list/page_number?search_query=&search_tag=

RequestsList Shortcuts

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200206402403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "shortcut_id": "279b6290-ba14-4c09-9b53-c406914eea67",
      "bang": "!hello",
      "text": "Hello there, do you need help?",
      "tag": "greetings",
      "disabled": false
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "shortcut_id": "279b6290-ba14-4c09-9b53-c406914eea67",
      "bang": "!hello",
      "text": "Hello there, do you need help?",
      "tag": "greetings",
      "disabled": false
    },
    {
      "shortcut_id": "620d04b8-3848-4e29-bfd5-46c86bfba86c",
      "bang": "!ok",
      "text": "Okay, thank you :)",
      "tag": null,
      "disabled": false
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

List Shortcuts
GET`/website/{website_id}/shortcuts/list/{page_number}{?search_query}{&search_tag}`

Lists shortcuts for website.

error (boolean)
reason (string)
data (array[object])
- shortcut_id (string) - Shortcut identifier
- bang (string) - Shortcut bang
- text (string) - Shortcut text
- tag (string) - Shortcut tag
- disabled (boolean) - Whether shortcut is disabled or not

URI Parameters

HideShow

website_id: string (required)
The website identifier
page_number: number (optional)
Page number for shortcuts paging
search_query: string (optional)
Search query in all shortcuts
search_tag: string (optional)
Restrict search to tag

GET https://api.crisp.chat/v1/website/website_id/shortcuts/tags

RequestsList Tags

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200402403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    "greetings",
    "product",
    "billing"
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

List Shortcut Tags
GET`/website/{website_id}/shortcuts/tags`

Lists shortcut tags for website.

error (boolean)
reason (string)
data (array[string]) - Shortcut tags

URI Parameters

HideShow

website_id: string (required)
The website identifier

Website Shortcut ¶

Manages a single website shortcut.

POST https://api.crisp.chat/v1/website/website_id/shortcut

RequestsCreate A New Shortcut

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "bang": "!hello",
  "text": "Hello there, do you need help?",
  "tag": "greetings",
  "disabled": false
}

Responses201402403404404409

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "added",
  "data": {
    "shortcut_id": "e73491ec-ae7d-48ae-8363-136fea2bb29b"
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "shortcut_exists",
  "data": {}
}

Create A New Shortcut
POST`/website/{website_id}/shortcut`

Creates a new shortcut.

bang (string, required) - Shortcut bang
text (string, required) - Shortcut text
tag (string, optional) - Shortcut tag
disabled (boolean, optional) - Whether shortcut is disabled or not

URI Parameters

HideShow

website_id: string (required)
The website identifier

HEAD https://api.crisp.chat/v1/website/website_id/shortcut/shortcut_id

RequestsCheck If Shortcut Exists

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200402403404

Headers

Content-Type: application/json

Headers

Content-Type: application/json

Headers

Content-Type: application/json

Headers

Content-Type: application/json

Check If Shortcut Exists
HEAD`/website/{website_id}/shortcut/{shortcut_id}`

Checks if given shortcut exists.

URI Parameters

HideShow

website_id: string (required)
The website identifier
shortcut_id: string (required)
The shortcut identifier

GET https://api.crisp.chat/v1/website/website_id/shortcut/shortcut_id

RequestsGet A Shortcut

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200402403404404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "shortcut_id": "279b6290-ba14-4c09-9b53-c406914eea67",
    "bang": "!hello",
    "text": "Hello there, do you need help?",
    "tag": "greetings",
    "disabled": false
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "shortcut_not_found",
  "data": {}
}

Get A Shortcut
GET`/website/{website_id}/shortcut/{shortcut_id}`

Resolves shortcut information.

error (boolean)
reason (string)
data (object)
- shortcut_id (string) - Shortcut identifier
- bang (string) - Shortcut bang
- text (string) - Shortcut text
- tag (string) - Shortcut tag
- disabled (boolean) - Whether shortcut is disabled or not

URI Parameters

HideShow

website_id: string (required)
The website identifier
shortcut_id: string (required)
The shortcut identifier

PUT https://api.crisp.chat/v1/website/website_id/shortcut/shortcut_id

RequestsSave A Shortcut

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "bang": "!hello",
  "text": "Hello there!",
  "tag": "greetings",
  "disabled": true
}

Responses200402403404404404409

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "saved",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "shortcut_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "shortcut_bang_exists",
  "data": {}
}

Save A Shortcut
PUT`/website/{website_id}/shortcut/{shortcut_id}`

Saves a shortcut in website, and overwrite previous shortcut information.

bang (string, required) - Shortcut bang
text (string, required) - Shortcut text
tag (string, optional) - Shortcut tag
disabled (boolean, optional) - Whether shortcut is disabled or not

URI Parameters

HideShow

website_id: string (required)
The website identifier
shortcut_id: string (required)
The shortcut identifier

PATCH https://api.crisp.chat/v1/website/website_id/shortcut/shortcut_id

RequestsUpdate A Shortcut

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "disabled": true
}

Responses200402403404404404409

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "updated",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "shortcut_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "shortcut_bang_exists",
  "data": {}
}

Update A Shortcut
PATCH`/website/{website_id}/shortcut/{shortcut_id}`

Updates a shortcut in website, and save only changed fields.

bang (string, optional) - Shortcut bang
text (string, optional) - Shortcut text
tag (string, optional) - Shortcut tag
disabled (boolean, optional) - Whether shortcut is disabled or not

URI Parameters

HideShow

website_id: string (required)
The website identifier
shortcut_id: string (required)
The shortcut identifier

DELETE https://api.crisp.chat/v1/website/website_id/shortcut/shortcut_id

RequestsRemove A Shortcut

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200402403404404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "deleted",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "shortcut_not_found",
  "data": {}
}

Remove A Shortcut
DELETE`/website/{website_id}/shortcut/{shortcut_id}`

Removes a shortcut in website.

URI Parameters

HideShow

website_id: string (required)
The website identifier
shortcut_id: string (required)
The shortcut identifier

Website Campaigns ¶

Manages multiple website campaigns.

GET https://api.crisp.chat/v1/website/website_id/campaigns/page_number?search_name=&filter_type_one_shot=&filter_type_automated=&filter_status_not_configured=&filter_status_ready=&filter_status_paused=&filter_status_sending=&filter_status_done=

RequestsList Campaigns

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200206403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "campaign_id": "819ef0d4-927a-4432-8444-0749a6c33ac1",
      "type": "one-shot",
      "name": "Merry Christmas!",
      "ready": true,
      "dispatched": true,
      "running": false,
      "progress": 100,
      "targets": 1243,
      "reached": 1243,
      "created_at": 1482845836236,
      "updated_at": 1482845836236,
      "dispatched_at": 1482845836236
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "campaign_id": "819ef0d4-927a-4432-8444-0749a6c33ac1",
      "type": "one-shot",
      "name": "Merry Christmas!",
      "ready": true,
      "dispatched": true,
      "running": false,
      "progress": 100,
      "targets": 1243,
      "reached": 1243,
      "created_at": 1482845836236,
      "updated_at": 1482845836236,
      "dispatched_at": 1482845836236
    },
    {
      "campaign_id": "15750df8-c041-4985-964b-74796bf52d0f",
      "type": "one-shot",
      "name": "Our New Product",
      "ready": true,
      "dispatched": false,
      "running": false,
      "progress": 0,
      "targets": 10218,
      "reached": 0,
      "created_at": 1482845662931,
      "updated_at": 1482846057833,
      "dispatched_at": 1482845820338
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

List Campaigns
GET`/website/{website_id}/campaigns/{page_number}{?search_name}{&filter_type_one_shot}{&filter_type_automated}{&filter_status_not_configured}{&filter_status_ready}{&filter_status_paused}{&filter_status_sending}{&filter_status_done}`

Lists campaigns for website.

error (boolean)
reason (string)
data (array[object])
- campaign_id (string) - Campaign identifier
- type (enum[string]) - Campaign type
  - Members
    - one-shot
    - automated
- name (string) - Campaign name
- ready (boolean) - Campaign ready state
- dispatched (boolean) - Campaign dispatched state
- running (boolean) - Campaign running state
- progress (number) - Campaign progress percentage (from 0 to 100)
- targets (number) - Number of targets (number of users the campaign reaches)
- reached (number) - Number of reached users (number of users who received the campaign message)
- created_at (number) - Campaign creation timestamp
- updated_at (number) - Campaign update timestamp
- dispatched_at (number) - Campaign dispatch timestamp

URI Parameters

HideShow

website_id: string (required)
The website identifier
page_number: number (optional)
Page number for campaigns paging
search_name: string (optional)
Search by campaign name
filter_type_one_shot: string (optional)
Filter by campaign one-shot type (1 or 0)
filter_type_automated: string (optional)
Filter by campaign automated type (1 or 0)
filter_status_not_configured: string (optional)
Filter by campaign not configured status (1 or 0)
filter_status_ready: string (optional)
Filter by campaign ready status (1 or 0)
filter_status_paused: string (optional)
Filter by campaign paused status (1 or 0)
filter_status_sending: string (optional)
Filter by campaign sending status (1 or 0)
filter_status_done: string (optional)
Filter by campaign done status (1 or 0)

Website Campaign ¶

Manages a single website campaign.

POST https://api.crisp.chat/v1/website/website_id/campaign

RequestsCreate A New Campaign

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "type": "one-shot",
  "name": "Welcome!"
}

Responses201403404404409

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "added",
  "data": {
    "campaign_id": "5cc093b4-ee95-4327-be14-3f1cf6b84ae2"
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_exists",
  "data": {}
}

Create A New Campaign
POST`/website/{website_id}/campaign`

Creates a new campaign.

type (enum[string], required) - Campaign type
- Members
  - one-shot
  - automated
name (string, required) - Campaign name

URI Parameters

HideShow

website_id: string (required)
The website identifier

HEAD https://api.crisp.chat/v1/website/website_id/campaign/campaign_id

RequestsCheck If Campaign Exists

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404

Headers

Content-Type: application/json

Headers

Content-Type: application/json

Headers

Content-Type: application/json

Check If Campaign Exists
HEAD`/website/{website_id}/campaign/{campaign_id}`

Checks if given campaign exists.

URI Parameters

HideShow

website_id: string (required)
The website identifier
campaign_id: string (required)
The campaign identifier

GET https://api.crisp.chat/v1/website/website_id/campaign/campaign_id

RequestsGet A Campaign

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "campaign_id": "5cc093b4-ee95-4327-be14-3f1cf6b84ae2",
    "type": "one-shot",
    "name": "Welcome!",
    "sender": {
      "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b"
    },
    "recipients": {
      "type": "all"
    },
    "message": "*Hey there*, welcome on Crisp!",
    "options": {
      "deliver_to_email": true,
      "deliver_to_chatbox": true
    },
    "statistics": {
      "opened": 42,
      "clicked": 23
    },
    "ready": true,
    "dispatched": true,
    "running": true,
    "progress": 50,
    "targets": 1243,
    "reached": 630,
    "created_at": 1482848102359,
    "updated_at": 1482848102359,
    "dispatched_at": 1482848102359
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_not_found",
  "data": {}
}

Get A Campaign
GET`/website/{website_id}/campaign/{campaign_id}`

Resolves campaign information.

error (boolean)
reason (string)
data (object)
- campaign_id (string) - Campaign identifier
- type (enum[string]) - Campaign type
  - Members
    - one-shot
    - automated
- name (string) - Campaign name
- sender (object) - Campaign sender
  - user_id (string) - Sender user identifier (member of website)
- recipients (object) - Campaign recipients (if type is one-shot)
  - type (enum[string]) - Recipient routing type
    - Members
      - all
      - segment
      - people
      - filter
  - segments (array[string]) - Routing segments (if type is segment)
  - people (array[string]) - Routing people (if type is people)
  - filter (array[object]) - Routing filter (if type is filter)
    - model (enum[string]) - Filter model
      - Members
        
        people
    - criterion (string) - Filter criterion (in model)
    - operator (enum[string]) - Filter operator
      - Members
        
        eq
        
        neq
        
        ex
        
        nex
        
        has
        
        nhas
        
        sw
        
        ew
        
        gte
        
        lte
        
        gt
        
        lt
    - query (array[string, number, boolean]) - Filter query terms
- flow (object) - Campaign flow (if type is automated)
  - launch_event (string) - Event identifier that triggers automation flow (to run campaign for an user)
  - assert_filter (array[object]) - Filter to assert when event is triggered (can be empty)
    - model (enum[string]) - Filter model
      - Members
        
        people
    - criterion (string) - Filter criterion (in model)
    - operator (enum[string]) - Filter operator
      - Members
        
        eq
        
        neq
        
        ex
        
        nex
        
        has
        
        nhas
        
        sw
        
        ew
        
        gte
        
        lte
        
        gt
        
        lt
    - query (array[string, number, boolean]) - Filter query terms
  - assert_delay (number) - Delay in minutes after which to process assertions (no delay by default)
  - deliver_once (boolean) - Ensures campaign is delivered once at a maximum for a given user, or not
  - deliver_delay (number) - Delivery delay in minutes (no delay by default)
- message (string) - Campaign message
- options (object) - Campaign options
  - deliver_to_chatbox (boolean) - Whether to deliver message to chatbox or not
  - deliver_to_email (boolean) - Whether to deliver message to email or not
- statistics (object) - Campaign statistics
  - opened (number) - Number of recipients who opened the campaign email
  - clicked (number) - Number of recipients who clicked on a link in the campaign email
- ready (boolean) - Campaign ready state
- dispatched (boolean) - Campaign dispatched state
- running (boolean) - Campaign running state
- progress (number) - Campaign progress percentage (from 0 to 100)
- targets (number) - Number of targets (number of users the campaign reaches)
- reached (number) - Number of reached users (number of users who received the campaign message)
- created_at (number) - Campaign creation timestamp
- updated_at (number) - Campaign update timestamp
- dispatched_at (number) - Campaign dispatch timestamp

URI Parameters

HideShow

website_id: string (required)
The website identifier
campaign_id: string (required)
The campaign identifier

PUT https://api.crisp.chat/v1/website/website_id/campaign/campaign_id

RequestsSave A Campaign

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "type": "one-shot",
  "name": "Welcome!",
  "sender": {
    "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b"
  },
  "recipients": {
    "type": "all"
  },
  "message": "*Hey there*, welcome on Crisp!",
  "options": {
    "deliver_to_chatbox": true,
    "deliver_to_email": true
  }
}

Responses200403404404404404409423

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "saved",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "sender_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_name_exists",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_locked",
  "data": {}
}

Save A Campaign
PUT`/website/{website_id}/campaign/{campaign_id}`

Saves a campaign in website, and overwrite previous campaign information.

type (enum[string], required) - Campaign type
- Members
  - one-shot
  - automated
name (string, required) - Campaign name
sender (object, required) - Campaign sender
- user_id (string, required) - Sender user identifier (member of website)
recipients (object, required) - Campaign recipients (if type is one-shot)
- type (enum[string], required) - Recipient routing type
  - Members
    - all
    - segment
    - people
    - filter
- segments (array[string], optional) - Routing segments (if type is segment)
- people (array[string], optional) - Routing people (if type is people)
- filter (array[object], optional) - Routing filter (if type is filter)
  - model (enum[string], required) - Filter model
    - Members
      - people
  - criterion (string, required) - Filter criterion (in model)
  - operator (enum[string], required) - Filter operator
    - Members
      - eq
      - neq
      - ex
      - nex
      - has
      - nhas
      - sw
      - ew
      - gte
      - lte
      - gt
      - lt
  - query (array[string, number, boolean], required) - Filter query terms
flow (object, required) - Campaign flow (if type is automated)
- launch_event (string, required) - Event identifier that triggers automation flow (to run campaign for an user)
- assert_filter (array[object], required) - Filter to assert when event is triggered (can be empty)
  - model (enum[string], required) - Filter model
    - Members
      - people
  - criterion (string, required) - Filter criterion (in model)
  - operator (enum[string], required) - Filter operator
    - Members
      - eq
      - neq
      - ex
      - nex
      - has
      - nhas
      - sw
      - ew
      - gte
      - lte
      - gt
      - lt
  - query (array[string, number, boolean], required) - Filter query terms
- assert_delay (number, required) - Delay in minutes after which to process assertions (no delay by default)
- deliver_once (boolean, required) - Ensures campaign is delivered once at a maximum for a given user, or not
- deliver_delay (number, required) - Delivery delay in minutes (no delay by default)
message (string, required) - Campaign message
options (object, optional) - Campaign options
- deliver_to_chatbox (boolean, optional) - Whether to deliver message to chatbox or not
- deliver_to_email (boolean, optional) - Whether to deliver message to email or not

URI Parameters

HideShow

website_id: string (required)
The website identifier
campaign_id: string (required)
The campaign identifier

PATCH https://api.crisp.chat/v1/website/website_id/campaign/campaign_id

RequestsUpdate A Campaign

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "message": "*Hey there*, welcome on Crisp folks!"
}

Responses200403404404404404409423

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "updated",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "sender_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_name_exists",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_locked",
  "data": {}
}

Update A Campaign
PATCH`/website/{website_id}/campaign/{campaign_id}`

Updates a campaign in website, and save only changed fields.

type (enum[string], optional) - Campaign type
- Members
  - one-shot
  - automated
name (string, optional) - Campaign name
sender (object, optional) - Campaign sender
- user_id (string, required) - Sender user identifier (member of website)
recipients (object, optional) - Campaign recipients (if type is one-shot)
- type (enum[string], required) - Recipient routing type
  - Members
    - all
    - segment
    - people
    - filter
- segments (array[string], optional) - Routing segments (if type is segment)
- people (array[string], optional) - Routing people (if type is people)
- filter (array[object], optional) - Routing filter (if type is filter)
  - model (enum[string], required) - Filter model
    - Members
      - people
  - criterion (string, required) - Filter criterion (in model)
  - operator (enum[string], required) - Filter operator
    - Members
      - eq
      - neq
      - ex
      - nex
      - has
      - nhas
      - sw
      - ew
      - gte
      - lte
      - gt
      - lt
  - query (array[string, number, boolean], required) - Filter query terms
flow (object, optional) - Campaign flow (if type is automated)
- launch_event (string, required) - Event identifier that triggers automation flow (to run campaign for an user)
- assert_filter (array[object], required) - Filter to assert when event is triggered (can be empty)
  - model (enum[string], required) - Filter model
    - Members
      - people
  - criterion (string, required) - Filter criterion (in model)
  - operator (enum[string], required) - Filter operator
    - Members
      - eq
      - neq
      - ex
      - nex
      - has
      - nhas
      - sw
      - ew
      - gte
      - lte
      - gt
      - lt
  - query (array[string, number, boolean], required) - Filter query terms
- assert_delay (number, required) - Delay in minutes after which to process assertions (no delay by default)
- deliver_once (boolean, required) - Ensures campaign is delivered once at a maximum for a given user, or not
- deliver_delay (number, required) - Delivery delay in minutes (no delay by default)
message (string, optional) - Campaign message
options (object, optional) - Campaign options
- deliver_to_chatbox (boolean, required) - Whether to deliver message to chatbox or not
- deliver_to_email (boolean, required) - Whether to deliver message to email or not

URI Parameters

HideShow

website_id: string (required)
The website identifier
campaign_id: string (required)
The campaign identifier

DELETE https://api.crisp.chat/v1/website/website_id/campaign/campaign_id

RequestsRemove A Campaign

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "deleted",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_not_found",
  "data": {}
}

Remove A Campaign
DELETE`/website/{website_id}/campaign/{campaign_id}`

Removes a campaign in website.

URI Parameters

HideShow

website_id: string (required)
The website identifier
campaign_id: string (required)
The campaign identifier

POST https://api.crisp.chat/v1/website/website_id/campaign/campaign_id/dispatch

RequestsDispatch A Campaign

Headers

Content-Type: application/json

Body

+ Authenticated Tiers: `user` `plugin`

Responses202402403404404404404410412423

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "dispatched",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "sender_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_already_dispatched",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_not_ready",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_slot_unavailable",
  "data": {}
}

Dispatch A Campaign
POST`/website/{website_id}/campaign/{campaign_id}/dispatch`

Dispatches a ready campaign.

URI Parameters

HideShow

website_id: string (required)
The website identifier
campaign_id: string (required)
The campaign identifier

POST https://api.crisp.chat/v1/website/website_id/campaign/campaign_id/resume

RequestsResume A Campaign

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses202402403404404404404404410423

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resumed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_not_dispatched",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_already_running",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_finished",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_slot_unavailable",
  "data": {}
}

Resume A Campaign
POST`/website/{website_id}/campaign/{campaign_id}/resume`

Resumes a paused and dispatched campaign.

URI Parameters

HideShow

website_id: string (required)
The website identifier
campaign_id: string (required)
The campaign identifier

POST https://api.crisp.chat/v1/website/website_id/campaign/campaign_id/pause

RequestsPause A Campaign

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses202403404404404404404410

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "paused",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_not_dispatched",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_not_running",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "campaign_finished",
  "data": {}
}

Pause A Campaign
POST`/website/{website_id}/campaign/{campaign_id}/pause`

Pauses a running and dispatched campaign.

URI Parameters

HideShow

website_id: string (required)
The website identifier
campaign_id: string (required)
The campaign identifier

Website Visitors ¶

Manages multiple website visitors.

GET https://api.crisp.chat/v1/website/website_id/visitors/count

RequestsCount Visitors

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "counted",
  "data": {
    "count": 42,
    "active": 7
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Count Visitors
GET`/website/{website_id}/visitors/count`

Counts visitors currently on website.

error (boolean)
reason (string)
data (object)
- count (number) - Number of visitors currently on website
- active (number) - Number of active visitors currently on website (those actively browsing)

URI Parameters

HideShow

website_id: string (required)
The website identifier

GET https://api.crisp.chat/v1/website/website_id/visitors/list/page_number

RequestsList Visitors

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200206403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "session_id": "session_19e5240f-0a8d-461e-a661-a3123fc6eec9",
      "nickname": "Valerian",
      "email": "valerian@valeriansaliou.name",
      "avatar": "https://d1ts43dypk8bqh.cloudfront.net/v1/avatars/a129e8a5-db4d-4a31-9d12-59fdf3731e61",
      "useragent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2683.0 Safari/537.36",
      "initiated": true,
      "active": true,
      "last_page": {
        "page_title": "Acme Inc. | Marketplace",
        "page_url": "https://shop.acme-inc.com/"
      },
      "geolocation": {
        "country": "US",
        "region": "CA",
        "city": "San Francisco",
        "coordinates": {
          "latitude": 37.7749,
          "longitude": -122.4194
        }
      },
      "timezone": -120,
      "capabilities": [
        "browsing",
        "call"
      ],
      "locales": [
        "en-US",
        "en",
        "fr"
      ]
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "session_id": "session_19e5240f-0a8d-461e-a661-a3123fc6eec9",
      "nickname": "Valerian",
      "email": "valerian@valeriansaliou.name",
      "avatar": "https://d1ts43dypk8bqh.cloudfront.net/v1/avatars/a129e8a5-db4d-4a31-9d12-59fdf3731e61",
      "useragent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2683.0 Safari/537.36",
      "initiated": true,
      "active": true,
      "last_page": {
        "page_title": "Acme Inc. | Marketplace",
        "page_url": "https://shop.acme-inc.com/"
      },
      "geolocation": {
        "country": "US",
        "region": "CA",
        "city": "San Francisco",
        "coordinates": {
          "latitude": 37.7749,
          "longitude": -122.4194
        }
      },
      "timezone": -120,
      "capabilities": [
        "browsing",
        "call"
      ],
      "locales": [
        "en-US",
        "en",
        "fr"
      ]
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

List Visitors
GET`/website/{website_id}/visitors/list/{page_number}`

Lists visitors currently on website.

error (boolean)
reason (string)
data (array[object])
- session_id (string) - Session identifier for visitor
- nickname (string) - Nickname for visitor
- email (string) - Email for visitor
- avatar (string) - Avatar for visitor
- useragent (string) - Useragent as advertised by visitor browser
- initiated (boolean) - Whether session is initiated or not
- active (boolean) - Whether the user is actively browsing or not
- last_page (object) - Last page browsed by visitor
  - page_title (string) - Last page title
  - page_url (string) - Last page URL
- geolocation (object) - Geolocation for visitor
  - country (string) - Country code
  - region (string) - Region code
  - city (string) - City name
  - coordinates (object) - Location coordinates
    - latitude (number) - Latitude coordinate
    - longitude (number) - Longitude coordinate
- timezone (number) - Visitor timezone offset (UTC)
- capabilities (array[enum[string]]) - Capabilities of the visitor device
  - Members
    - browsing
    - call
- locales (array[string]) - Locales supported by visitor (ISO 639-1)

URI Parameters

HideShow

website_id: string (required)
The website identifier
page_number: number (optional)
Page number for conversations paging

GET https://api.crisp.chat/v1/website/website_id/visitors/map?center_latitude=&center_longitude=&center_radius=

RequestsMap Visitors

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200400400400402403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "mapped",
  "data": [
    {
      "visitors": {
        "count": 73,
        "threshold": 99,
        "session_ids": [
          "session_aaea8e1d-d6e3-4238-9252-d8c2e5579f5c"
        ]
      },
      "geolocation": {
        "country": "US",
        "region": "CA",
        "city": "San Francisco",
        "coordinates": {
          "latitude": 37.7749,
          "longitude": -122.4194
        }
      }
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_longitude",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_latitude",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_radius",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Pinpoint Visitors On A Map
GET`/website/{website_id}/visitors/map{?center_latitude}{&center_longitude}{&center_radius}`

Maps visitors in a geographical area, given a geographical center and a map radius (defaults to whole Earth if none given). Visitors are grouped in geographical points. There is a static number of points per area (the area is composed of sub-divisions of equal size). Only points which contain visitors are returned.

The map precision increases as the area radius decreases. If there are too many visitors in a given geographical point, an approximate visitors count number will be given.

error (boolean)
reason (string)
data (object)
- visitors (object) - Visitors for geographical point
  - count (number) - Number of visitors in geographical point
  - threshold (number) - The maximum count number as restricted by the API for calculations (may vary)
  - session_ids (array[string]) - Session identifiers associated to the geographical point
- geolocation (object) - Geolocation for geographical point
  - country (string) - Country code
  - region (string) - Region code
  - city (string) - City name
  - coordinates (object) - Location coordinates
    - latitude (number) - Latitude coordinate
    - longitude (number) - Longitude coordinate

URI Parameters

HideShow

website_id: string (required)
The website identifier
center_latitude: number (optional)
Area center point latitude
center_longitude: number (optional)
Area center point longitude
center_radius: number (optional)
Area radius (in kilometers)

GET https://api.crisp.chat/v1/website/website_id/visitors/blocked

RequestsCount Blocked Visitors

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "rule": "ip",
      "blocked": 13
    },
    {
      "rule": "email",
      "blocked": 2
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Count Blocked Visitors
GET`/website/{website_id}/visitors/blocked`

Counts all blocked visitors on website, by rule list.

error (boolean)
reason (string)
data (array[object])
- rule (string) - Rule name
  - Members
    - ip
    - email
- blocked (number) - Number of blocked visitors for rule

URI Parameters

HideShow

website_id: string (required)
The website identifier

GET https://api.crisp.chat/v1/website/website_id/visitors/blocked/block_rule

RequestsCount Blocked Visitors

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "rule": "ip",
    "blocked": 13
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "rule_not_found",
  "data": {}
}

Count Blocked Visitors In Rule
GET`/website/{website_id}/visitors/blocked/{block_rule}`

Counts all blocked visitors in rule list on website.

error (boolean)
reason (string)
data (object)
- rule (string) - Rule name
  - Members
    - ip
    - email
- blocked (number) - Number of blocked visitors for rule

URI Parameters

HideShow

website_id: string (required)
The website identifier
block_rule: string (required)
The block rule (ip or email)

DELETE https://api.crisp.chat/v1/website/website_id/visitors/blocked/block_rule

RequestsClear Blocked Visitors

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "deleted",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "website_member_role_not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "rule_not_found",
  "data": {}
}

Clear Blocked Visitors In Rule
DELETE`/website/{website_id}/visitors/blocked/{block_rule}`

Clears all blocked visitors in rule list on website.

URI Parameters

HideShow

website_id: string (required)
The website identifier
block_rule: string (required)
The block rule (ip or email)

Website Conversations ¶

Manages multiple website conversations.

GET https://api.crisp.chat/v1/website/website_id/conversations/page_number?search_query=&search_type=&include_empty=&filter_unread=&filter_not_resolved=&filter_mention=&filter_assigned=&filter_unassigned=&order_date_created=&order_date_updated=

RequestsList Conversations

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200206402403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "session_id": "session_aaea8e1d-d6e3-4238-9252-d8c2e5579f5c",
      "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
      "people_id": "0cb89450-34fb-4d51-8905-040c1d14a594",
      "status": 1,
      "state": "unresolved",
      "is_verified": false,
      "is_blocked": false,
      "availability": "offline",
      "active": {
        "now": false
      },
      "last_message": "All right, thanks.",
      "mentions": [],
      "updated_at": 1468401603070,
      "created_at": 1468341857826,
      "unread": {
        "operator": 0,
        "visitor": 1
      },
      "assigned": {
        "user_id": "a4c32c68-be91-4e29-8a05-976e93abbe3f"
      },
      "meta": {
        "nickname": "Dan Boy",
        "email": "dan.boy@acme-inc.com",
        "ip": "104.236.186.68",
        "avatar": "https://d1ts43dypk8bqh.cloudfront.net/v1/avatars/8f87f47b-ecee-4e08-bfc5-4a31494b8b62",
        "device": {
          "capabilities": [
            "call"
          ],
          "geolocation": {
            "country": "US",
            "region": "CA",
            "city": "San Francisco",
            "coordinates": {
              "latitude": 37.7749,
              "longitude": -122.4194
            }
          },
          "system": {
            "os": {
              "version": "10.11.5",
              "name": "Mac OS"
            },
            "engine": {
              "name": "WebKit",
              "version": "537.36"
            },
            "browser": {
              "major": "51",
              "version": "51.0.2683.0",
              "name": "Chrome"
            },
            "useragent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2683.0 Safari/537.36"
          },
          "timezone": -120,
          "locales": [
            "en",
            "fr"
          ]
        },
        "segments": [
          "customer",
          "friend"
        ]
      }
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "session_id": "session_aaea8e1d-d6e3-4238-9252-d8c2e5579f5c",
      "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
      "people_id": "0cb89450-34fb-4d51-8905-040c1d14a594",
      "status": 1,
      "state": "unresolved",
      "is_verified": false,
      "is_blocked": false,
      "availability": "offline",
      "active": {
        "now": false
      },
      "last_message": "All right, thanks.",
      "mentions": [],
      "updated_at": 1468401603070,
      "created_at": 1468341857826,
      "unread": {
        "operator": 0,
        "visitor": 1
      },
      "assigned": {
        "user_id": "a4c32c68-be91-4e29-8a05-976e93abbe3f"
      },
      "meta": {
        "nickname": "Dan Boy",
        "email": "dan.boy@acme-inc.com",
        "ip": "104.236.186.68",
        "avatar": "https://d1ts43dypk8bqh.cloudfront.net/v1/avatars/8f87f47b-ecee-4e08-bfc5-4a31494b8b62",
        "device": {
          "capabilities": [
            "call"
          ],
          "geolocation": {
            "country": "US",
            "region": "CA",
            "city": "San Francisco",
            "coordinates": {
              "latitude": 37.7749,
              "longitude": -122.4194
            }
          },
          "system": {
            "os": {
              "version": "10.11.5",
              "name": "Mac OS"
            },
            "engine": {
              "name": "WebKit",
              "version": "537.36"
            },
            "browser": {
              "major": "51",
              "version": "51.0.2683.0",
              "name": "Chrome"
            },
            "useragent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2683.0 Safari/537.36"
          },
          "timezone": -120,
          "locales": [
            "en",
            "fr"
          ]
        },
        "segments": [
          "customer",
          "friend"
        ]
      }
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

List Conversations
GET`/website/{website_id}/conversations/{page_number}{?search_query}{&search_type}{&include_empty}{&filter_unread}{&filter_not_resolved}{&filter_mention}{&filter_assigned}{&filter_unassigned}{&order_date_created}{&order_date_updated}`

Lists conversations for website.

error (boolean)
reason (string)
data (array[object])
- session_id (string) - Session identifier
- website_id (string) - Website identifier
- people_id (string) - People identifier
- state (enum[string]) - Conversation state
  - Members
    - pending
    - unresolved
    - resolved
- status (enum[number]) - Conversation status (an alias of state; useful for sorting conversations)
  - Members
    - 0 - Numeric code for pending status
    - 1 - Numeric code for unresolved status
    - 2 - Numeric code for resolved status
- is_verified (boolean) - Whether session is verified or not (user email ownership is authenticated)
- is_blocked (boolean) - Whether session is blocked or not (block messages from visitor)
- availability (enum[string]) - Visitor availability
  - Members
    - online
    - offline
- active (object) - User activity statistics (eg. moved their mouse if reported from the Crisp chatbox)
  - now (boolean) - Whether user is considered active right now or not
  - last (number) - Timestamp at which the user was last active
- last_message (string) - Last message excerpt
- mentions (array[string]) - Mentioned user identifiers (from conversation messages)
- created_at (number) - Conversation creation timestamp
- updated_at (number) - Conversation update timestamp
- compose (object) - Compose states
  - operator (object) - Compose state for operator
    - type (enum[string]) - Compose state type
      - Members
        
        start
        
        stop
    - excerpt (string) - Message excerpt for compose state
    - timestamp (number) - Timestamp for compose state
    - user (object) - Compose user information
      - user_id (string) - Compose user identifier
      - nickname (string) - Compose user nickname
      - avatar (string) - Compose user avatar
  - visitor (object) - Compose state for visitor
    - type (enum[string]) - Compose state type
      - Members
        
        start
        
        stop
    - excerpt (string) - Message excerpt for compose state
    - timestamp (number) - Timestamp for compose state
- unread (object) - Unread messages counters
  - operator (number) - Unread messages counter for operator
  - visitor (number) - Unread messages counter for visitor
- assigned (object) - Assigned operator (if any)
  - user_id (string) - Operator user identifier
- meta (object) - Meta-data for conversation
  - nickname (string) - Visitor nickname
  - email (string) - Visitor email
  - phone (string) - Visitor phone
  - address (string) - Visitor address
  - ip (string) - Visitor IP address
  - data (object) - Visitor data
  - avatar (string) - Visitor avatar
  - device (object) - Device information
    - capabilities (array[enum[string]]) - Visitor device capabilities
      - Members
        
        browsing
        
        call
    - geolocation (object) - Geolocation information for visitor device
      - country (string) - Country code
      - region (string) - Region code
      - city (string) - City name
      - coordinates (object) - Location coordinates
        
        latitude (number) - Latitude coordinate
        
        longitude (number) - Longitude coordinate
    - system (object) - Visitor device system information
      - os (object) - Operating system information
        
        version (string) - OS version
        
        name (string) - OS name
      - engine (object) - Rendering engine information
        
        version (string) - Engine version
        
        name (string) - Engine name
      - browser (object) - Browser information
        
        major (string) - Browser major version (eg: version 8.1 has a major of 8)
        
        version (string) - Browser version
        
        name (string) - Browser name
      - useragent (string) - Visitor user agent
    - timezone (number) - Visitor device timezone offset (UTC)
    - locales (array[string]) - Visitor device locales
  - segments (array[string]) - Segments attributed to conversation

URI Parameters

HideShow

website_id: string (required)
The website identifier
page_number: number (optional)
Page number for conversations paging
search_query: string (optional)
Search query in all conversations
search_type: string (optional)
Search type (either text or segment)
include_empty: string (optional)
Whether to include conversations without any message (1 or 0, defaults to 0)
filter_unread: string (optional)
Whether to return only conversations with unread messages (1 or 0, defaults to 0)
filter_not_resolved: string (optional)
Whether to return only conversations that are not resolved (1 or 0, defaults to 0)
filter_mention: string (optional)
Whether to return only conversations where user is mentioned (1 or 0, defaults to 0)
filter_assigned: string (optional)
Whether to return only conversations that are assigned to user (1 or 0, defaults to 0)
filter_unassigned: string (optional)
Whether to return only conversations that are not assigned to any user (1 or 0, defaults to 0)
order_date_created: string (optional)
Whether to order conversations by date created instead of default order (1 or 0, defaults to 0)
order_date_updated: string (optional)
Whether to order conversations by date updated instead of default order (1 or 0, defaults to 0)

GET https://api.crisp.chat/v1/website/website_id/conversations/meta/segments/page_number

RequestsList Conversation Segments

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200206403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "segment": "customer",
      "count": 214
    },
    {
      "segment": "bug",
      "count": 41
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "segment": "customer",
      "count": 214
    },
    {
      "segment": "bug",
      "count": 41
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

List Conversation Segments In Meta
GET`/website/{website_id}/conversations/meta/segments/{page_number}`

Lists conversation segments in meta for website.

error (boolean)
reason (string)
data (array[object])
- segment (string) - Segment value
- count (number) - Number of occurences of this segment

URI Parameters

HideShow

website_id: string (required)
The website identifier
page_number: number (optional)
The page number (paging in segment list)

Website Conversation ¶

Manages a single website conversation.

POST https://api.crisp.chat/v1/website/website_id/conversation

RequestsCreate A New Conversation

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses201403404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "added",
  "data": {
    "session_id": "session_700c65e1-85e2-465a-b9ac-ecb5ec2c9881"
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Create A New Conversation
POST`/website/{website_id}/conversation`

Creates a new conversation.

error (boolean)
reason (string)
data (object)
- session_id (string) - Created conversation session identifier

URI Parameters

HideShow

website_id: string (required)
The website identifier

HEAD https://api.crisp.chat/v1/website/website_id/conversation/session_id

RequestsCheck If Conversation Exists

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404

Headers

Content-Type: application/json

Headers

Content-Type: application/json

Headers

Content-Type: application/json

Check If Conversation Exists
HEAD`/website/{website_id}/conversation/{session_id}`

Checks if given conversation session identifier exists.

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id

RequestsGet A Conversation

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "session_id": "session_aaea8e1d-d6e3-4238-9252-d8c2e5579f5c",
    "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
    "people_id": "0cb89450-34fb-4d51-8905-040c1d14a594",
    "status": 1,
    "state": "unresolved",
    "is_verified": false,
    "is_blocked": false,
    "availability": "offline",
    "active": {
      "now": false
    },
    "last_message": "All right, thanks.",
    "mentions": [],
    "updated_at": 1468401603070,
    "created_at": 1468341857826,
    "unread": {
      "operator": 0,
      "visitor": 1
    },
    "assigned": {
      "user_id": "a4c32c68-be91-4e29-8a05-976e93abbe3f"
    },
    "meta": {
      "nickname": "Dan Boy",
      "email": "dan.boy@acme-inc.com",
      "ip": "104.236.186.68",
      "avatar": "https://d1ts43dypk8bqh.cloudfront.net/v1/avatars/8f87f47b-ecee-4e08-bfc5-4a31494b8b62",
      "device": {
        "capabilities": [
          "call"
        ],
        "geolocation": {
          "country": "US",
          "region": "CA",
          "city": "San Francisco",
          "coordinates": {
            "latitude": 37.7749,
            "longitude": -122.4194
          }
        },
        "system": {
          "os": {
            "version": "10.11.5",
            "name": "Mac OS"
          },
          "engine": {
            "name": "WebKit",
            "version": "537.36"
          },
          "browser": {
            "major": "51",
            "version": "51.0.2683.0",
            "name": "Chrome"
          },
          "useragent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2683.0 Safari/537.36"
        },
        "timezone": -120,
        "locales": [
          "en",
          "fr"
        ]
      },
      "segments": [
        "customer",
        "friend"
      ]
    }
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get A Conversation
GET`/website/{website_id}/conversation/{session_id}`

Resolves conversation information.

error (boolean)
reason (string)
data (object)
- session_id (string) - Session identifier
- website_id (string) - Website identifier
- people_id (string) - People identifier
- state (enum[string]) - Conversation state
  - Members
    - pending
    - unresolved
    - resolved
- status (enum[number]) - Conversation status (an alias of state; useful for sorting conversations)
  - Members
    - 0 - Numeric code for pending status
    - 1 - Numeric code for unresolved status
    - 2 - Numeric code for resolved status
- is_verified (boolean) - Whether session is verified or not (user email ownership is authenticated)
- is_blocked (boolean) - Whether session is blocked or not (block messages from visitor)
- availability (enum[string]) - Visitor availability
  - Members
    - online
    - offline
- active (object) - User activity statistics (eg. moved their mouse if reported from the Crisp chatbox)
  - now (boolean) - Whether user is considered active right now or not
  - last (number) - Timestamp at which the user was last active
- last_message (string) - Last message excerpt
- mentions (array[string]) - Mentioned user identifiers (from conversation messages)
- created_at (number) - Conversation creation timestamp
- updated_at (number) - Conversation update timestamp
- compose (object) - Compose states
  - operator (object) - Compose state for operator
    - type (enum[string]) - Compose state type
      - Members
        
        start
        
        stop
    - excerpt (string) - Message excerpt for compose state
    - timestamp (number) - Timestamp for compose state
    - user (object) - Compose user information
      - user_id (string) - Compose user identifier
      - nickname (string) - Compose user nickname
      - avatar (string) - Compose user avatar
  - visitor (object) - Compose state for visitor
    - type (enum[string]) - Compose state type
      - Members
        
        start
        
        stop
    - excerpt (string) - Message excerpt for compose state
    - timestamp (number) - Timestamp for compose state
- unread (object) - Unread messages counters
  - operator (number) - Unread messages counter for operator
  - visitor (number) - Unread messages counter for visitor
- assigned (object) - Assigned operator (if any)
  - user_id (string) - Operator user identifier
- meta (object) - Meta-data for conversation
  - nickname (string) - Visitor nickname
  - email (string) - Visitor email
  - phone (string) - Visitor phone
  - address (string) - Visitor address
  - ip (string) - Visitor IP address
  - data (object) - Visitor data
  - avatar (string) - Visitor avatar
  - device (object) - Device information
    - capabilities (array[enum[string]]) - Visitor device capabilities
      - Members
        
        browsing
        
        call
    - geolocation (object) - Geolocation information for visitor device
      - country (string) - Country code
      - region (string) - Region code
      - city (string) - City name
      - coordinates (object) - Location coordinates
        
        latitude (number) - Latitude coordinate
        
        longitude (number) - Longitude coordinate
    - system (object) - Visitor device system information
      - os (object) - Operating system information
        
        version (string) - OS version
        
        name (string) - OS name
      - engine (object) - Rendering engine information
        
        version (string) - Engine version
        
        name (string) - Engine name
      - browser (object) - Browser information
        
        major (string) - Browser major version (eg: version 8.1 has a major of 8)
        
        version (string) - Browser version
        
        name (string) - Browser name
      - useragent (string) - Visitor user agent
    - timezone (number) - Visitor device timezone offset (UTC)
    - locales (array[string]) - Visitor device locales
  - segments (array[string]) - Segments attributed to conversation

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier

DELETE https://api.crisp.chat/v1/website/website_id/conversation/session_id

RequestsRemove A Conversation

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "deleted",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Remove A Conversation
DELETE`/website/{website_id}/conversation/{session_id}`

Removes a conversation in website.

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier

POST https://api.crisp.chat/v1/website/website_id/conversation/session_id/initiate

RequestsInitiate A Conversation With Existing Session

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses201403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "initiated",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Initiate A Conversation With Existing Session
POST`/website/{website_id}/conversation/{session_id}/initiate`

Initiates a conversation from an existing session.

Used to initiate a conversation from website visitor list, and trigger a chatbox open.

The client acknowledgement is sent back asynchronously on the RTM Events channel, using the event namespace session:request:initiated.

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id/messages?timestamp_before=

RequestsGet Messages

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200206403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "session_id": "session_0839e4c2-a059-445b-8de5-390d6417f893",
      "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
      "type": "text",
      "from": "user",
      "origin": "chat",
      "content": "Hey, how are you doing?",
      "preview": [],
      "mentions": [],
      "stamped": true,
      "read": "email",
      "delivered": "email",
      "fingerprint": 5719231201,
      "timestamp": 1468413681043,
      "user": {
        "nickname": "Dan Boy",
        "user_id": "session_0839e4c2-a059-445b-8de5-390d6417f893"
      }
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "session_id": "session_0839e4c2-a059-445b-8de5-390d6417f893",
      "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
      "type": "text",
      "from": "user",
      "origin": "chat",
      "content": "Hey, how are you doing?",
      "preview": [],
      "mentions": [],
      "stamped": true,
      "read": "email",
      "delivered": "email",
      "fingerprint": 5719231201,
      "timestamp": 1468413681043,
      "user": {
        "nickname": "Dan Boy",
        "user_id": "session_0839e4c2-a059-445b-8de5-390d6417f893"
      }
    },
    {
      "session_id": "session_0839e4c2-a059-445b-8de5-390d6417f893",
      "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
      "type": "text",
      "from": "operator",
      "origin": "chat",
      "content": "👍",
      "preview": [],
      "mentions": [],
      "stamped": true,
      "read": "chat",
      "delivered": "chat",
      "fingerprint": 5720387819,
      "timestamp": 1468413690687,
      "user": {
        "nickname": "Valerian Saliou",
        "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b"
      }
    },
    {
      "session_id": "session_0839e4c2-a059-445b-8de5-390d6417f893",
      "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
      "type": "file",
      "from": "operator",
      "origin": "email",
      "content": {
        "name": "Thats awesome.jpg",
        "url": "https://storage.crisp.chat/users/upload/operator/aa0b64dd-9fb4-4db9-80d6-5a49eb84087b/19d956c7-0294-45ad-89e1-58ce45e7008f.jpg",
        "type": "image/jpeg"
      },
      "preview": [],
      "mentions": [],
      "stamped": true,
      "read": null,
      "delivered": "chat",
      "fingerprint": 8682935614,
      "timestamp": 1468487977677,
      "user": {
        "nickname": "Valerian Saliou",
        "user_id": "aa0b64dd-9fb4-4db9-80d6-5a49eb84087b"
      }
    },
    {
      "session_id": "session_0839e4c2-a059-445b-8de5-390d6417f893",
      "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
      "type": "text",
      "from": "user",
      "origin": "chat",
      "content": "Hey check that: https://crisp.chat/",
      "preview": [
        {
          "url": "https://crisp.chat/",
          "website": "crisp.chat",
          "title": "Simple Customer service built for startups.",
          "preview": {
            "excerpt": "Chat with your customers, Collaborate with your team",
            "image": "https://crisp.chat/tile.png"
          }
        }
      ],
      "mentions": [],
      "stamped": true,
      "read": "chat",
      "delivered": null,
      "fingerprint": 9663657330,
      "timestamp": 1468488196711,
      "user": {
        "nickname": "Dan Boy",
        "user_id": "session_0839e4c2-a059-445b-8de5-390d6417f893"
      }
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get Messages In Conversation
GET`/website/{website_id}/conversation/{session_id}/messages{?timestamp_before}`

Resolves messages in an existing conversation. Returns the last batch of messages if there are many messages in the conversation. Then, messages can be paged up to most recent message using the timestamp_before parameter.

error (boolean)
reason (string)
data (array[object])
- session_id (string) - Session identifier
- website_id (string) - Website identifier
- type (enum[string]) - Message type
  - Members
    - text
    - note
    - file
    - animation
    - audio
    - picker
    - field
- from (enum[string]) - Message sender
  - Members
    - user
    - operator
- origin (enum[string]) - Message origin
  - Members
    - chat
    - email
    - urn:*
- content (object) - Message content (string if type is text or note, object if type is file, animation, audio, picker or field)
  - id (string) - Object identifier (only set if message type is picker or field)
  - text (string) - Object text (only set if message type is picker or field)
  - explain (string) - Object explanatory text (only set if message type is field)
  - value (string) - Object value (only set if message type is field)
  - choices (array[object]) - Object choices (only set if message type is picker)
    - value (string) - Choice value
    - label (string) - Choice label
    - selected (boolean) - Whether choice is selected or not
  - name (string) - Object name (only set if message type is file)
  - duration (number) - Object duration in seconds (only set if message type is audio)
  - url (string) - Object URL (only set if message type is file, animation or audio)
  - type (string) - Object MIME type (only set if message type is file, animation or audio)
- preview (array[object]) - Preview of URLs contained in message
  - url (string) - Previewed URL
  - website (string) - Website domain for previewed URL
  - title (string) - Page title for previewed URL
  - preview (object) - Preview information
    - excerpt (string) - Text excerpt from the page (may not be set)
    - image (string) - Main image from the page (may not be set)
    - embed (string) - Embeddable frame of main page media (may not be set)
  - stamped (boolean) - Whether message was fully processed in the internal Crisp pipeline (eg: preview was done)
- mentions (array[string]) - Mentioned user identifiers
- read (enum[string]) - Channel in which message has been read
  - Members
    - null
    - chat
    - email
- delivered (enum[string]) - Channel in which message has lastly been delivered
  - Members
    - null
    - chat
    - email
- fingerprint (number) - Unique message fingerprint (useful to avoid duplicates when using the API as per with the real-time sockets)
- timestamp (number) - Timestamp at which the message was sent
- user (object) - Sending user information
  - type (string) - Sending user type (if any)
    - Members
      - website
  - user_id (string) - Sending user identifier (may be operator user identifier or session identifier)
  - nickname (string) - Sending user nickname
  - avatar (string) - Sending user avatar

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier
timestamp_before: number (optional)
Returned message batch should end before given timestamp (used for infinite scroll paging)

POST https://api.crisp.chat/v1/website/website_id/conversation/session_id/message

RequestsSend Text MessageSend Note MessageSend File MessageSend Animation MessageSend Audio MessageSend Picker MessageSend Field Message

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "type": "text",
  "from": "operator",
  "origin": "chat",
  "content": "Hey there! Need help?"
}

Responses202402403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "dispatched",
  "data": {
    "fingerprint": 150912675256156
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "type": "note",
  "from": "operator",
  "origin": "chat",
  "content": "What should I tell him?"
}

Responses202402403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "dispatched",
  "data": {
    "fingerprint": 150912675256156
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "type": "file",
  "from": "operator",
  "origin": "chat",
  "content": {
    "name": "Thats awesome.jpg",
    "url": "https://storage.crisp.chat/users/upload/operator/aa0b64dd-9fb4-4db9-80d6-5a49eb84087b/19d956c7-0294-45ad-89e1-58ce45e7008f.jpg",
    "type": "image/jpeg"
  }
}

Responses202402403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "dispatched",
  "data": {
    "fingerprint": 150912675256156
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "type": "animation",
  "from": "operator",
  "origin": "chat",
  "content": {
    "url": "https://media2.giphy.com/media/3oKIPt3IEJbcqkff7a/100.gif",
    "type": "image/gif"
  }
}

Responses202402403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "dispatched",
  "data": {
    "fingerprint": 150912675256156
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "type": "audio",
  "from": "operator",
  "origin": "chat",
  "content": {
    "url": "https://storage.crisp.chat/users/upload/operator/aa0b64dd-9fb4-4db9-80d6-5a49eb84087b/d70935e1-c79e-4199-9568-944541657b78.webm",
    "type": "audio/webm",
    "duration": 40
  }
}

Responses202402403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "dispatched",
  "data": {
    "fingerprint": 150912675256156
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "type": "picker",
  "from": "operator",
  "origin": "chat",
  "content": {
    "id": "call-date",
    "text": "Pick your date!",
    "choices": [
      {
        "value": "1",
        "label": "Today, 1:00PM.",
        "selected": false
      },
      {
        "value": "2",
        "label": "Friday, 2:30PM.",
        "selected": true
      },
      {
        "value": "3",
        "label": "Monday, 6:15PM.",
        "selected": false
      }
    ]
  }
}

Responses202402403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "dispatched",
  "data": {
    "fingerprint": 150912675256156
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "type": "field",
  "from": "operator",
  "origin": "chat",
  "content": {
    "id": "name-field",
    "text": "What is your name?",
    "explain": "Enter your name...",
    "value": "Valerian Saliou"
  }
}

Responses202402403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "dispatched",
  "data": {
    "fingerprint": 150912675256156
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Send A Message In Conversation
POST`/website/{website_id}/conversation/{session_id}/message`

Sends a message in an existing conversation.

type (enum[string], required) - Message type
- Members
  - text
  - note
  - file
  - animation
  - audio
  - picker
  - field
from (enum[string], required) - Message sender
- Members
  - user
  - operator
origin (enum[string], required) - Message origin
- Members
  - chat
  - email
  - urn:*
content (object, required) - Message content (string if type is text or note, object if type is file, animation, audio, picker or field)
- id (string, required) - Object identifier (only set if message type is picker or field)
- text (string, required) - Object text (only set if message type is picker or field)
- explain (string, required) - Object explanatory text (only set if message type is field)
- value (string, optional) - Object value (only set if message type is field)
- choices (array[object], required) - Object choices (only set if message type is picker)
  - value (string, required) - Choice value
  - label (string, required) - Choice label
  - selected (boolean, required) - Whether choice is selected or not
- name (string, required) - Object name (only set if message type is file)
- duration (number, required) - Object duration in seconds (only set if message type is audio)
- url (string, required) - Object URL (only set if message type is file, animation or audio)
- type (string, required) - Object MIME type (only set if message type is file, animation or audio)
mentions (array[string], optional) - Mentioned user identifiers
fingerprint (number, optional) - Unique message fingerprint (useful to avoid duplicates when using the API as per with the real-time sockets)
user (object, optional) - Sending user information
- type (string, optional) - Sending user type
  - Members
    - website
- nickname (string, optional) - Sending user nickname
- avatar (string, optional) - Sending user avatar

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id/message/fingerprint

RequestsGet A Message

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "session_id": "session_0839e4c2-a059-445b-8de5-390d6417f893",
    "website_id": "8c842203-7ed8-4e29-a608-7cf78a7d2fcc",
    "type": "text",
    "from": "user",
    "origin": "chat",
    "content": "Hey, how are you doing?",
    "preview": [],
    "mentions": [],
    "stamped": true,
    "read": "email",
    "delivered": "email",
    "fingerprint": 5719231201,
    "timestamp": 1468413681043,
    "user": {
      "nickname": "Dan Boy",
      "user_id": "session_0839e4c2-a059-445b-8de5-390d6417f893"
    }
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "message_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get A Message In Conversation
GET`/website/{website_id}/conversation/{session_id}/message/{fingerprint}`

Resolves an existing message in an existing conversation.

error (boolean)
reason (string)
data (object)
- session_id (string) - Session identifier
- website_id (string) - Website identifier
- type (enum[string]) - Message type
  - Members
    - text
    - note
    - file
    - animation
    - audio
    - picker
    - field
- from (enum[string]) - Message sender
  - Members
    - user
    - operator
- origin (enum[string]) - Message origin
  - Members
    - chat
    - email
    - urn:*
- content (object) - Message content (string if type is text or note, object if type is file, animation, audio, picker or field)
  - id (string) - Object identifier (only set if message type is picker or field)
  - text (string) - Object text (only set if message type is picker or field)
  - explain (string) - Object explanatory text (only set if message type is field)
  - value (string) - Object value (only set if message type is field)
  - choices (array[object]) - Object choices (only set if message type is picker)
    - value (string) - Choice value
    - label (string) - Choice label
    - selected (boolean) - Whether choice is selected or not
  - name (string) - Object name (only set if message type is file)
  - duration (number) - Object duration in seconds (only set if message type is audio)
  - url (string) - Object URL (only set if message type is file, animation or audio)
  - type (string) - Object MIME type (only set if message type is file, animation or audio)
- preview (array[object]) - Preview of URLs contained in message
  - url (string) - Previewed URL
  - website (string) - Website domain for previewed URL
  - title (string) - Page title for previewed URL
  - preview (object) - Preview information
    - excerpt (string) - Text excerpt from the page (may not be set)
    - image (string) - Main image from the page (may not be set)
    - embed (string) - Embeddable frame of main page media (may not be set)
  - stamped (boolean) - Whether message was fully processed in the internal Crisp pipeline (eg: preview was done)
- mentions (array[string]) - Mentioned user identifiers
- read (enum[string]) - Channel in which message has been read
  - Members
    - null
    - chat
    - email
- delivered (enum[string]) - Channel in which message has lastly been delivered
  - Members
    - null
    - chat
    - email
- fingerprint (number) - Unique message fingerprint (useful to avoid duplicates when using the API as per with the real-time sockets)
- timestamp (number) - Timestamp at which the message was sent
- user (object) - Sending user information
  - type (string) - Sending user type (if any)
    - Members
      - website
  - user_id (string) - Sending user identifier (may be operator user identifier or session identifier)
  - nickname (string) - Sending user nickname
  - avatar (string) - Sending user avatar

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier
fingerprint: number (required)
The message fingerprint

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/message/fingerprint

RequestsUpdate Text MessageUpdate Note MessageUpdate File MessageUpdate Animation MessageUpdate Audio MessageUpdate Picker MessageUpdate Field Message

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "content": "Hey there! Need help?"
}

Responses202400403404404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "dispatched",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_message_content",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "message_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "content": "What should I tell him?"
}

Responses202400403404404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "dispatched",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_message_content",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "message_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "content": {
    "name": "Thats awesome.jpg",
    "url": "https://storage.crisp.chat/users/upload/operator/aa0b64dd-9fb4-4db9-80d6-5a49eb84087b/19d956c7-0294-45ad-89e1-58ce45e7008f.jpg",
    "type": "image/jpeg"
  }
}

Responses202400403404404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "dispatched",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_message_content",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "message_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "content": {
    "url": "https://media2.giphy.com/media/3oKIPt3IEJbcqkff7a/100.gif",
    "type": "image/gif"
  }
}

Responses202400403404404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "dispatched",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_message_content",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "message_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "content": {
    "url": "https://storage.crisp.chat/users/upload/operator/aa0b64dd-9fb4-4db9-80d6-5a49eb84087b/d70935e1-c79e-4199-9568-944541657b78.webm",
    "type": "audio/webm",
    "duration": 40
  }
}

Responses202400403404404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "dispatched",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_message_content",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "message_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "content": {
    "id": "call-date",
    "text": "Pick your date!",
    "choices": [
      {
        "value": "1",
        "label": "Today, 1:00PM.",
        "selected": false
      },
      {
        "value": "2",
        "label": "Friday, 2:30PM.",
        "selected": true
      },
      {
        "value": "3",
        "label": "Monday, 6:15PM.",
        "selected": false
      }
    ]
  }
}

Responses202400403404404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "dispatched",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_message_content",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "message_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "content": {
    "id": "name-field",
    "text": "What is your name?",
    "explain": "Enter your name...",
    "value": "Valerian Saliou"
  }
}

Responses202400403404404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "dispatched",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "invalid_message_content",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "message_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Update A Message In Conversation
PATCH`/website/{website_id}/conversation/{session_id}/message/{fingerprint}`

Edits an existing message in an existing conversation.

The updated event is sent back asynchronously on the RTM Events channel, using the event namespace message:updated.

content (object, required) - Message content (string if type is text or note, object if type is file, animation, audio, picker or field)
- id (string, required) - Object identifier (only set if message type is picker or field)
- text (string, required) - Object text (only set if message type is picker or field)
- explain (string, required) - Object explanatory text (only set if message type is field)
- value (string, optional) - Object value (only set if message type is field)
- choices (array[object], required) - Object choices (only set if message type is picker)
  - value (string, required) - Choice value
  - label (string, required) - Choice label
  - selected (boolean, required) - Whether choice is selected or not
- name (string, required) - Object name (only set if message type is file)
- duration (number, required) - Object duration in seconds (only set if message type is audio)
- url (string, required) - Object URL (only set if message type is file, animation or audio)
- type (string, required) - Object MIME type (only set if message type is file, animation or audio)

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier
fingerprint: number (required)
The edited message fingerprint

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/compose

RequestsSend Compose

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "type": "start",
  "from": "operator"
}

Responses202403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "dispatched",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Compose A Message In Conversation
PATCH`/website/{website_id}/conversation/{session_id}/compose`

Starts or stop composing a message in an existing conversation.

type (enum[string], required) - Compose type
- Members
  - start
  - stop
from (enum[string], required) - Compose sender
- Members
  - user
  - operator
excerpt (string, optional) - Compose excerpt (MagicType preview)
stealth (boolean, optional) - Compose stealth mode (ie. do not propagate compose to the other party)

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/read

RequestsMark Read

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "from": "operator",
  "origin": "urn:crisp.im:slack:0",
  "fingerprints": [
    "5719231201"
  ]
}

Responses202403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "read",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Mark Messages As Read In Conversation
PATCH`/website/{website_id}/conversation/{session_id}/read`

Marks messages as read in conversation. Either using given message fingerprints, or all messages.

from (enum[string], required) - Sender direction
- Members
  - user
  - operator
origin (enum[string], required) - Read receipt origin
- Members
  - chat
  - email
  - urn:*
fingerprints (array[number], optional) - Target message fingerprints (if not set, this marks all messages as read in conversation)

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/delivered

RequestsMark Delivered

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "from": "operator",
  "origin": "urn:crisp.im:slack:0",
  "fingerprints": [
    "5719231201"
  ]
}

Responses202403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "delivered",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Mark Messages As Delivered In Conversation
PATCH`/website/{website_id}/conversation/{session_id}/delivered`

Marks messages as delivered in conversation.

from (enum[string], required) - Sender direction
- Members
  - operator
origin (enum[string], required) - Delivered receipt origin
- Members
  - chat
  - email
  - urn:*
fingerprints (array[number], required) - Target message fingerprints

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/open

RequestsSet Conversation Opened

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "opened": true
}

Responses200403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "updated",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Update Conversation Open State
PATCH`/website/{website_id}/conversation/{session_id}/open`

Updates conversation open state for authenticated operator user. Lets other operators see which conversation people are on at any given moment. This state automatically expires after a while, if not renewed.

opened (boolean, required) - Open state

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id/routing

RequestsGet Assigned

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200402403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "assigned": {
      "user_id": "a4c32c68-be91-4e29-8a05-976e93abbe3f"
    }
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get Conversation Routing Assign
GET`/website/{website_id}/conversation/{session_id}/routing`

Resolves assigned operator for conversation routing.

error (boolean)
reason (string)
data (object)
- assigned (object) - Assigned operator (if any)
  - user_id (string) - Operator user identifier

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/routing

RequestsAssign Routing

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "assigned": {
    "user_id": "a4c32c68-be91-4e29-8a05-976e93abbe3f"
  }
}

Responses200402403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "assigned",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Assign Conversation Routing
PATCH`/website/{website_id}/conversation/{session_id}/routing`

Assigns conversation routing to an operator, or unassign.

assigned (object, required) - Assigned operator (set to blank value for none)
- user_id (string, required) - Operator user identifier

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id/meta

RequestsGet Metas

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "nickname": "Dan Boy",
    "email": "dan.boy@acme-inc.com",
    "ip": "104.236.186.68",
    "avatar": "https://d1ts43dypk8bqh.cloudfront.net/v1/avatars/8f87f47b-ecee-4e08-bfc5-4a31494b8b62",
    "device": {
      "capabilities": [
        "call"
      ],
      "geolocation": {
        "country": "US",
        "region": "CA",
        "city": "San Francisco",
        "coordinates": {
          "latitude": 37.7749,
          "longitude": -122.4194
        }
      },
      "system": {
        "os": {
          "version": "10.11.5",
          "name": "Mac OS"
        },
        "engine": {
          "name": "WebKit",
          "version": "537.36"
        },
        "browser": {
          "major": "51",
          "version": "51.0.2683.0",
          "name": "Chrome"
        },
        "useragent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2683.0 Safari/537.36"
      },
      "timezone": -120,
      "locales": [
        "en",
        "fr"
      ]
    },
    "segments": [
      "customer",
      "friend"
    ]
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get Conversation Metas
GET`/website/{website_id}/conversation/{session_id}/meta`

Resolves conversation meta information.

error (boolean)
reason (string)
data (object)
- nickname (string) - Visitor nickname
- email (string) - Visitor email
- phone (string) - Visitor phone
- address (string) - Visitor address
- ip (string) - Visitor IP address
- data (object) - Visitor data
- avatar (string) - Visitor avatar
- device (object) - Device information
  - capabilities (array[enum[string]]) - Visitor device capabilities
    - Members
      - browsing
      - call
  - geolocation (object) - Geolocation information for visitor device
    - country (string) - Country code
    - region (string) - Region code
    - city (string) - City name
    - coordinates (object) - Location coordinates
      - latitude (number) - Latitude coordinate
      - longitude (number) - Longitude coordinate
  - system (object) - Visitor device system information
    - os (object) - Operating system information
      - version (string) - OS version
      - name (string) - OS name
    - engine (object) - Rendering engine information
      - version (string) - Engine version
      - name (string) - Engine name
    - browser (object) - Browser information
      - major (string) - Browser major version (eg: version 8.1 has a major of 8)
      - version (string) - Browser version
      - name (string) - Browser name
    - useragent (string) - Visitor user agent
  - timezone (number) - Visitor device timezone offset (UTC)
  - locales (array[string]) - Visitor device locales
- segments (array[string]) - Segments attributed to conversation

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/meta

RequestsUpdate Metas

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "nickname": "John Doe",
  "email": "john.doe@acme-inc.com",
  "segments": [
    "happy",
    "customer",
    "love"
  ],
  "data": {
    "type": "customer",
    "signup": "finished"
  }
}

Responses200403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "updated",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Update Conversation Metas
PATCH`/website/{website_id}/conversation/{session_id}/meta`

Updates conversation meta information.

nickname (string, optional) - Visitor nickname
email (string, optional) - Visitor email
avatar (string, optional) - Visitor avatar
ip (string, optional) - Visitor IP address
data (object, optional) - Visitor data
phone (string, optional) - Visitor phone number
address (string, optional) - Visitor address
segments (array[string], optional) - Segments for conversation
device (object, optional) - Visitor device information
- capabilities (array[enum[string]], optional) - Visitor device capabilities
  - Members
    - browsing
    - call
- geolocation (object, optional) - Geolocation information for visitor device
  - country (string, optional) - Country code (can be blank)
  - region (string, optional) - Region code (can be blank)
  - city (string, optional) - City name (can be blank)
  - coordinates (object, required) - Location coordinates
    - latitude (number, required) - Latitude coordinate
    - longitude (number, required) - Longitude coordinate
- system (object, optional) - Visitor device system information
  - os (object, optional) - Operating system information
    - version (string, required) - OS version
    - name (string, required) - OS name
  - engine (object, optional) - Rendering engine information
    - version (string, required) - Engine version
    - name (string, required) - Engine name
  - browser (object, optional) - Browser information
    - major (string, required) - Browser major version (eg: version 8.1 has a major of 8)
    - version (string, required) - Browser version
    - name (string, required) - Browser name
  - useragent (string, required) - Visitor user agent
- timezone (number, optional) - Visitor device timezone offset (UTC)
- locales (array[string], optional) - Visitor device locales

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id/pages/page_number

RequestsList Pages

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200206403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "timestamp": 1468341926143,
      "page_title": "Acme Inc. | Marketplace",
      "page_url": "https://shop.acme-inc.com/",
      "page_referrer": "https://www.acme-inc.com/"
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "timestamp": 1468341926143,
      "page_title": "Acme Inc. | Marketplace",
      "page_url": "https://shop.acme-inc.com/",
      "page_referrer": "https://www.acme-inc.com/"
    },
    {
      "timestamp": 1468341867516,
      "page_title": "Acme Inc. | Website",
      "page_url": "https://www.acme-inc.com/",
      "page_referrer": "https://email.acme-inc.com/"
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

List Conversation Pages
GET`/website/{website_id}/conversation/{session_id}/pages/{page_number}`

Lists browsed pages in conversation.

error (boolean)
reason (string)
data (array[object])
- page_title (string) - Page title as seen by visitor browser
- page_url (string) - Page URL
- page_referrer (string) - Page referrer (if any)
- timestamp (number) - Timestamp of page access (when the page was loaded)

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier
page_number: number (optional)
The page number (paging in page list)

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id/events/page_number

RequestsList Events

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200206403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "timestamp": 1468341926143,
      "text": "Added item to basket",
      "data": {
        "price": 10.99,
        "currency": "USD"
      },
      "color": "red"
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "timestamp": 1468341926143,
      "text": "Added item to basket",
      "data": {
        "price": 10.99,
        "currency": "USD"
      },
      "color": "red"
    },
    {
      "timestamp": 1468341867516,
      "text": "Signed up",
      "data": {},
      "color": "blue"
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

List Conversation Events
GET`/website/{website_id}/conversation/{session_id}/events/{page_number}`

Lists stacked events in conversation.

error (boolean)
reason (string)
data (array[object])
- text (string) - Text for event
- data (object) - Data for event (if any)
- color (enum[string]) - Color for event (if any)
  - Members
    - red
    - orange
    - yellow
    - green
    - blue
    - purple
    - pink
    - brown
    - grey
    - black
- timestamp (number) - Timestamp of event (when the event was stacked)

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier
page_number: number (optional)
The page number (paging in event list)

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id/state

RequestsGet State

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "state": "unresolved"
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get Conversation State
GET`/website/{website_id}/conversation/{session_id}/state`

Resolves conversation state.

error (boolean)
reason (string)
data (object)
- state (enum[string]) - Conversation state
  - Members
    - pending
    - unresolved
    - resolved

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/state

RequestsUnresolve Conversation

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "state": "unresolved"
}

Responses200403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "updated",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Change Conversation State
PATCH`/website/{website_id}/conversation/{session_id}/state`

Updates conversation state.

state (enum[string], required) - Conversation state
- Members
  - pending
  - unresolved
  - resolved

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id/block

RequestsGet Visitor Block Status

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "resolved",
  "data": {
    "blocked": true
  }
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Get Block Status For Conversation
GET`/website/{website_id}/conversation/{session_id}/block`

Resolves conversation block status.

error (boolean)
reason (string)
data (object)
- blocked (boolean) - Block state

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/block

RequestsBlock Visitor

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "blocked": true
}

Responses200402403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "updated",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Block Incoming Messages For Conversation
PATCH`/website/{website_id}/conversation/{session_id}/block`

Blocks further incoming messages from a conversation. Messages from visitor will be silently dropped, but you can still send messages to visitor.

blocked (boolean, required) - Block state

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier

POST https://api.crisp.chat/v1/website/website_id/conversation/session_id/transcript

RequestsRequest Email Transcript

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "to": "operator",
  "email": "valerian@crisp.chat"
}

Responses202403404404404412

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "requested",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "email_not_available",
  "data": {}
}

Request Email Transcript For Conversation
POST`/website/{website_id}/conversation/{session_id}/transcript`

Requests an email transcript for a conversation. The transcript is emailed to the authenticated user, or to the indicated email. It contains all conversation history and may be kept for as an external record.

to (string, required) - Target user to send the transcript to
- Members
  - user
  - operator
email (string, optional) - Target email (if not set, the transcript is sent to the email address of the target user)

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier

POST https://api.crisp.chat/v1/website/website_id/conversation/session_id/purge

RequestsRequest Chatbox Purge

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{}

Responses202403404404412

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "requested",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "conversation_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_online",
  "data": {}
}

Request Chatbox Binding Purge For Conversation
POST`/website/{website_id}/conversation/{session_id}/purge`

Requests a chatbox binding purge for conversation. The visitor must be online for the purge to be proceeded.

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier

GET https://api.crisp.chat/v1/website/website_id/conversation/session_id/browsing

RequestsList Available Browsing Sessions

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses200402403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "listed",
  "data": [
    {
      "browsing_id": "browsing_05a9392d-ff3f-45e7-b021-1179c45668fa",
      "useragent": "Mozilla/5.0 (Windows NT 6.2; rv:20.0) Gecko/20121202 Firefox/20.0"
    },
    {
      "browsing_id": "browsing_19f4a6b4-1263-4e1a-965c-57ba9ef72151",
      "useragent": "Mozilla/5.0 (Windows NT 6.2; rv:20.0) Gecko/20121202 Firefox/20.0"
    }
  ]
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

List Browsing Sessions For Conversation
GET`/website/{website_id}/conversation/{session_id}/browsing`

Lists available browsing sessions for conversation. A browsing session can be initiated to stream user screen content to operators.

error (boolean)
reason (string)
data (array[object])
- browsing_id (string) - Browsing session identifier
- useragent (string) - Useragent for browsing session

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier

POST https://api.crisp.chat/v1/website/website_id/conversation/session_id/browsing

RequestsInitiate Browsing Session

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Responses201402403404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "initiated",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Initiate Browsing Session For Conversation
POST`/website/{website_id}/conversation/{session_id}/browsing`

Initiates browsing session for conversation.

Used to ask a client to prepare for a streamed browsing session for all open tabs, and request acknowledgement of when the client is ready to accept browsing stream actions (one acknowledgement per tab).

The client acknowledgement is sent back asynchronously on the RTM Events channel, using the event namespace browsing:request:initiated if initiated, or browsing:request:rejected if not initiated.

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/browsing/browsing_id

RequestsSend Start Action To Browsing Session

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "action": "start"
}

Responses202402403404404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "dispatched",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "browsing_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Send Action To An Existing Browsing Session
PATCH`/website/{website_id}/conversation/{session_id}/browsing/{browsing_id}`

Sends an action to an existing browsing session. Used to send stream actions to a browsing session (eg. to start or stop the stream session).

The client acknowledgement is sent back asynchronously on the streaming channel, using either the event namespace app:browsing:action:started or app:browsing:action:stopped (depending on the request action parameter, if action is start or stop).

action (enum[string], required) - Browsing action
- Members
  - start
  - stop
  - heartbeat

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier
browsing_id: string (required)
The browsing session identifier

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/browsing/browsing_id/debug

RequestsSend Debug Execute To Browsing Session

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "action": "execute",
  "execute": "alert('Remote JavaScript executed');"
}

Responses202402403404404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "dispatched",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "session_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "browsing_not_found",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_subscribed",
  "data": {}
}

Debug An Existing Browsing Session
PATCH`/website/{website_id}/conversation/{session_id}/browsing/{browsing_id}/debug`

Debugs an existing browsing session. Used by LiveDebug™ to start or stop a debug session, as well as execute remote JavaScript on the user browser.

The debug stream is sent back asynchronously on the streaming channel, using either the event namespace app:browsing:debug:started, app:browsing:debug:stopped, app:browsing:debug:executed or app:browsing:debug:stream.

action (enum[string], required) - Debug action
- Members
  - start
  - stop
  - heartbeat
  - execute
execute (string, optional) - JavaScript code to execute in browsing session (action must be execute)

URI Parameters

HideShow

website_id: string (required)
The website identifier
session_id: string (required)
The conversation session identifier
browsing_id: string (required)
The browsing session identifier

PATCH https://api.crisp.chat/v1/website/website_id/conversation/session_id/browsing/browsing_id/assist

RequestsSend Assist Mouse To Browsing Session

Authenticated Tiers: user plugin

Headers

Content-Type: application/json

Body

{
  "action": "mouse",
  "mouse": {
    "x": 0,
    "y": 784
  }
}

Responses202402403404404404

Headers

Content-Type: application/json

Body

{
  "error": false,
  "reason": "dispatched",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "subscription_upgrade_required",
  "data": {}
}

Headers

Content-Type: application/json

Body

{
  "error": true,
  "reason": "not_allowed",
  "data": {}
}

Headers

Con

API Endpoint

Prerequisites ¶

Libraries ¶

Authentication ¶

Rate Limits ¶

🔀 RTM Events ¶

🚨 Security Reports ¶

Email ¶

Email Subscription ¶

Headers

Headers

Body

Headers

Body

Get Subscription StatusGET/email/{email_hash}/subscription/{key}{?website_id}

Headers

Body

Headers

Body

Headers

Body

Update Subscription StatusPATCH/email/{email_hash}/subscription/{key}{?website_id}

Bucket ¶

Bucket URL ¶

Headers

Body

Headers

Body

Headers

Body

Headers

Body

Generate Bucket URLPOST/bucket/url/generate

Media ¶

Media Animation ¶

Headers

Headers

Body

List Animation MediasGET/media/animation/list/{page_number}{?search_query}{&list_id}

User ¶

User Availability ¶

Headers

Headers

Body

Get User AvailabilityGET/user/availability

Headers

Body

Headers

Body

Update User AvailabilityPATCH/user/availability

Headers

Headers

Body

Get User Availability StatusGET/user/availability/status

User Account Base ¶

Headers

Headers

Body

Get User AccountGET/user/account

Headers

Body

Headers

Body

Headers

Body

Headers

Body

Headers

Body

Create User AccountPOST/user/account

Headers

Headers

Body

Headers

Body

Headers

Body

Delete User AccountDELETE/user/account

User Account Billing ¶

Headers

Prerequisites

Libraries

Authentication

Rate Limits

🔀 RTM Events

🚨 Security Reports

Get Subscription Status
GET`/email/{email_hash}/subscription/{key}{?website_id}`

Update Subscription Status
PATCH`/email/{email_hash}/subscription/{key}{?website_id}`

Generate Bucket URL
POST`/bucket/url/generate`

List Animation Medias
GET`/media/animation/list/{page_number}{?search_query}{&list_id}`

Get User Availability
GET`/user/availability`

Update User Availability
PATCH`/user/availability`

Get User Availability Status
GET`/user/availability/status`

Get User Account
GET`/user/account`

Create User Account
POST`/user/account`

Delete User Account
DELETE`/user/account`

List All Billing Methods
GET`/user/account/billing`

Add New Billing Method
POST`/user/account/billing`

Get A Billing Method
GET`/user/account/billing/{card_id}`

Update A Billing Method
PATCH`/user/account/billing/{card_id}`

Remove A Billing Method
DELETE`/user/account/billing/{card_id}`

List Invoices For Billing Method
GET`/user/account/billing/{card_id}/invoices/{page_number}`

Get An Invoice For Billing Method
GET`/user/account/billing/{card_id}/invoice/{invoice_id}`

Link To An External Billing Method
POST`/user/account/billing/link`